Ten Thousand Reviews 

284
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were let down by their experience overall. Many people found the customer service to be awful, unresponsive, and unhelpful, often refusing to assist with product defects or delivery issues. Customers also frequently reported significant delays in order fulfillment and shipping, with some orders taking over a month to arrive or not shipping at all. Additionally, many experienced problems with product quality, including items falling apart at the seams or shrinking after only a few washes. Some people also felt that the sizing was inconsistent and often ran much smaller than expected, leading to difficulties with returns due to strict policies. However, a few other people also felt that some products, particularly certain shorts, were well-made and comfortable, lasting for a long time.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers reported issues with... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as terrible, abysmal, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the comfort and... See more

Order

Reviewers mention negative feedback about order fulfillment, with many experiencing significant delays.... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service, citing frequent issues with lost... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience with this company. Purchased my first pair of interval shorts from them. I went for a light run and they kept moving down the wasit line whoch caused bad chafing. I reache... See more

Rated 1 out of 5 stars

I ordered their Tactical shirt on sale and within two wears the fabric is coming apart at the seams. Which is strange for their “toughest” shirt. Customer support refuses to help due to the item being... See more

Rated 1 out of 5 stars

Ten Thousand clothing is average and the SIZING IS ABSOLUTELY ALL OVER THE BOARD.!!!TERRIBLE CRAFTSMANSHIP OF PRODUCTS!!! If you are looking for casual and athletic apparel stay far away from Ten Thou... See more

Rated 1 out of 5 stars

Love the shorts, hate the customer service, and apparently I'm not alone. I've been waiting a full month for my order to ship. No order updates, no responses to my inquiry emails or the text number pr... See more


Company details

  1. Men's Clothing Store

Written by the company

Training essentials optimized for you and your workout. #betterthanyesterday


Contact info

1.4

Bad

TrustScore 1.5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.4

All reviews

(284)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service and products

Ten Thousand's customer service and its products are top-notch. I've peppered their team with a number of questions over the past year, and they're always quick to respond and they provide helpful information. Ten Thousand's products are comfortable and durable; they stay out of your way while you're exercising, which in my mind is the ideal way for a workout garment to perform.

July 4, 2022
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Rated 4 out of 5 stars

Shopping and shipping is great

Shopping and shipping is great. Customer service amazing. I’ve had two pairs of Set shorts now though and both have seams that are coming apart. First pair was replaced by the company and the second pair is coming apart now too. Otherwise everything is fantastic but my experience with this particular product hasn’t been great

November 6, 2022
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Rated 5 out of 5 stars

Answered all questions quickly

Answered all questions quickly. Items are all very high quality. Shipping is super fast. I once had received a shirt and only later to rip it a little. They were glad to replace it. Will be a repeat customer.

October 27, 2022
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Rated 5 out of 5 stars

Great brand

Great brand, quality, and mission. They focus on what they do best and execute it very well. Great firm across the board.

November 2, 2022
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Rated 5 out of 5 stars

My favorite training shorts.

My favorite training shorts super stretchy, super soft. Super durable. The liner is very comfortable compared to others. Also customer service is great with ten thousand.

November 6, 2022
Rated 5 out of 5 stars

Your team is amazing

Your team is amazing - great communication on product availability - product is as advertised- I’m a big fan and can’t tell enough people about Ten Thousand

October 14, 2022
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Rated 5 out of 5 stars

Awesome product, awesome staff!

Customer service response is very fast! Staff is very respectful, informative and nice. I had a visa gift card I wanted to use on the site. I couldn’t use it, I reached out to the customer service department. I learned you buy a ten.thousand gift card from their site with the visa gift card then use the ten.thousand gift card from their site to buy the product. Very helpful!

August 1, 2022

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