Tesco Reviews 

i am making a complaint about tesco cream of tomato soup ingredient has changed it does not taste as good now it is to vinegary or there is to much herbs in it i have been telling every one to buy the tesco soups and they are all saying the same thing can you change the ingredient back thanks

My local horsham branch at broadbridge heath has seriously gone downhill.
I used scan as you go. Needed it checked. The obnoxious girl who came over refused to speak. Scanned items. Threw my eggs back into my bag. Then threw the scanner into a basket and marched off. In serious need of customer service training. Will lose customers if that is the kind of staff they employ

Abhorrent customer service. Avoid like the plague!!

Firstly delivery drivers are generally very nice and helpful although id say only 20% would offer to help bring trays through into the house. As someone with a disability the offer would be most welcome 🙏
Items are often unavailable or substituted. If you are ordering in advance why does this happen? Cant you factor your online orders into your supply chain?!

In their desire to reduce plastic waste they are increasing food waste! Bags often leak, dips and creams cant be resealed and hence go off almost immediately. Use by dates seem to be arbitrary. Seriously seeking an alternative supermarket!!

I would just like to say what a helpful lovely young man assisted me at your potters bar branch in Herts,he was on the customer service desk and was a joy,brightened my shopping experience,shame others don't follow suit,his name is Drew and I think he deserves a mention,people are always quick to critisise but never to compliment,I work in retail so know all about it.Thank you.

Unfortunately I found the prices to be higher than most of the other big supermarkets, not impressed with the biggest supermarket chain in the UK

Had to stop being a customer after years of spending hundreds monthly.

1. They notified me they wouldn’t deliver on time
2. I called to say this didn’t work for me due to meetings and they could deliver on time or after 5 pm. I was told the driver would call me.
3. The driver never called so I had to call at 2:50 again, given as explained to them I was unavailable from 3-5. They said the driver was planning on calling between 3-5…
4. They said they couldn’t deliver on time or after 5 pm leaving my two toddlers without dinner.
5. When I said I need to be compensated they said they don’t do compensation and they also lied that they tried to deliver on time at 2:10. That’s a lie as I was here, plus it can be proven since nobody attempted a call.

Well done, I have now cancelled my delivery saver and you will lose £300 a month for saving yourself £5-£10 in compensation.

I went to tesco at Durham today and the help and politeness of Nichola in the F&F section was top class. It was such a nice refreshing change as it’s not always been the most positive or polite experiences in there lately but Nichola was fab and deserves recognition for her efforts.

I wished i looked first !!
Tesco Exvale breakfast dont bother never had such bad food !!
So many other places to go and get breakfast

Tesco Pensions Department is even worse their supermarkets! They don't deserve a single star.
I was sent a retirement quote MONTHS AGO and swiftly returned the paperwork, only for them to reply just THREE WEEKS BEFORE MY RETIREMENT DATE teling me they'd miscalculated, sending me ANOTHER quote which is less than HALF the original calculation, and by the time they got around to informing me of this, the pension due date had passed. Also I had made provisions based on the original quote which I cannot revoke!
Why couldn't they have let me know immediately?
So now my pension payment entitlement has more than HALVED, the original payment date has been delayed, and I'm suffering hardship due to their incompetence!
I now have to wait at least another 6 weeks for a payment. They have ONE job and cannot even carry that out accurately!
I also spoke to a guy on the enquiries line who said he would notify the administrator to expect a call, then I was told by someone else that there is no phone number they can give out .
All I've received from them are lies, total ineptitude, obfuscation and zero accountability.
Not surprised they don't reply to reviews. They should be ashamed.
UPDATE 17/7/26 They promised that the lump sum would be in my account today, both by email and letter. It isn't. I then had to phone again and they put it through on the day after saying several times it would be there today. If I hadn't phoned I wouldn't have received it!

Order scheduled for 29/06/26 cancelled without explanation except 'technical issues' discovered later the freezers had overheated as had the chillers due to the hot weather. I was under the impression these units were inside not in the car park!. 85% of my order was not subject to freezer issues' Wine, Bread, Skimmed milk, Lettuce, Cucumbers, Tomatoes, Salad bag, Highland Spring Water, Smith's Crisps, Kit Kat Choc bar

Funny how the clubcard part of the app never works in any of yours stores when near checkout, be that express or otherwise.
Oh well, guess it'll just cost more then huh, nice little trick that.

Went to Silverburn Glasgow Tesco to buy a bread knife. After 10 mins was told they could not find the keys to the bond so could not get the knife. It was as if the children were running the store. Don’t usually shop at Tesco and won’t be going back now either. Very poor.

Yesterday I left tesco solihull with staff racing around because the area manager was about to call i won't go into detail but it would be difficult to organise the store before he arrived
One thing which has solved the problem of dirty and littered trollies they don't return them to the collection area, this store is a total disgrace you could write a book about it's lack of customer service.

Now there is the minimum basket charge i find as a single elderly person I make a mistake and spend a very small amount under the £50 minimum spend and have to pay the £5 minimum basket charge Yet I can shop at Morrisons online and only have to buy £25 with a delivery pass to get it delivered obviously Tesco dont want customers who only need small shops and cant get to the shops to buy things

Home delivery.
Drivers kept leaving my gate open after delivery which is outta order. When I was delivering papers as a child I was taught to always shut a gate after me...not Tesco drivers.
I put a delivery note with my orders asking for the gate to always be closed afterwards as I have two lunches.
DESPITE this note four times the gate was left open.
Last night at around 20.20 the same obese driver left the gate WIDE OPEN yet again 😡🤬
I did not find out until this morning when I went outside, trying to contact Tesco and speak to a human seems impossible too.
Useless, people can't even leave something as they find it, my gate must be closed obviously as I have dogs.

Date of existence is only the last time it happened.
Four bloody times, incompetence is something I cannot stand.
I won't write what I'd do to someone IF one of my dogs ever got hurt, it won't be good that's for certain 😡

At the entrance to Tesco in Bridlington there's a large poster proclaiming that they support schools in North Yorkshire. Trouble is, Brid is in East Yorkshire. You don't even know where your flipping shop is.

Bought some expensive cakes from Tesco as a treat, same night went to eat them and found mould on them, I would try and complain bit I threw the receipt, although proof with bank and clubcard available, won't buy cake from their again

I paid for my order to be delivered between 4 and 5 pm Saturday 4th July. No shopping arrived. No messages and the app hadn't been updated for hours.

I rang customer service who said there was a problem with the delivery van. Thought okay, things happen.

Explained I had to go to work at 6 and noone would be in after that but was happy to reschedule for Sunday 5th after 1.30 pm if that helped.

Sorry no slots available on Sunday will Monday do or if not you can cancel!!!

Ended up booking the night off work without pay and hoping for the best.

9.15 pm and still waiting, still no update.

I'm disappointed that Tesco has reduced the size of the bread packaging. It used to come in one larger pack, but now it's split into two smaller portions while the value doesn't seem as good. This feels like less value for customers. I hope Tesco will reconsider this change.