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Tesco Bank Reviews 

54,317
•
TrustScore 4.5 out of 5

4.3

Bank
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Review summary

Created with AI, based on recent reviews

Evaluating 9,872 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often resolving queries quickly and efficiently. Many people highlight the excellent customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is frequently described as easy, quick, and efficient, with a positive user experience, including clear information and easy-to-use online platforms. However, some customers also noted challenges with the automated phone systems, making it difficult to reach a human agent promptly. Additionally, a few other people felt frustrated by loan application rejections, even when they believed their credit rating or financial standing was strong, and mentioned a lack of transparency in the decision-making process.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting their helpfulness, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many appreciating the helpfulness and efficiency of... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and efficiency of staff in... See more

User experience

Customers had positive experiences with user experience, finding the online process easy, clear, and quick,... See more

Payment

People report ambiguous experiences with payment, with some customers praising quick decisions and fund... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My recent application for a loan overall was a simple enough process. However, as I fed back to Tesco directly, there needs to be clarity on how you execute the process and clarity around the language... See more

Rated 4 out of 5 stars

Available on a Sunday which was a plus but they were concerned about a possible fraud not helped by their system crashing. Couldn’t fault their staff though.

Rated 4 out of 5 stars

Once I could reach the correct department, service excellent. Suggest a contact for scam,Inreached it through fraud and was just in time.

Rated 5 out of 5 stars

Personal loan with Tesco online banking The best online experience yet. Easy step by step guidance, straightforward no bureaucracy and very quick feed back. Applied on Saturday morning and had the m... See more

Company details

  1. Bank

Written by the company

Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.

Personal Loans

Written by the company

Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.

Contact info

Promotion box for Tesco Bank

Credit Cards

Compare our range of Clubcard Credit Cards. Subject to status.

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.3

All reviews

(54,317)

9,342 reviews in the last 12 months

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