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Tesco Bank Reviews 

54,050
•
TrustScore 4.5 out of 5

4.3

Bank
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Review summary

Created with AI, based on recent reviews

Considering 9,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional, often resolving queries quickly. Many people appreciate the excellent customer service, highlighting the ease of speaking to a knowledgeable real person. The overall service and user experience are frequently described as straightforward, quick, and exceptionally good, simplifying processes like loan applications. However, some customers noted difficulties with online functionality, such as limited changes without calling or the absence of online chat. A few others experienced issues with payment processing, account blocks, or application rejections, sometimes leading to unresolved problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their politeness, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and politeness... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful, understanding, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and easy processes for loans and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No nonsense, reasonably straight forward in using savings account. Notified when interest rates change. New accounts relatively easy to set up and rates, whilst not the highest, are competitive on the... See more

Rated 5 out of 5 stars

I am not sure of the gentleman’s name that I spoke to this evening, Scottish I believe! However, he supported me through my query end to end and provided me with direct assistance that answered my que... See more

Rated 5 out of 5 stars

Minimal automated phone prompts before speaking to a real person. The call was answered within 20 seconds. The representative listened carefully to the issue and suggested an amicable solution. All do... See more

Rated 5 out of 5 stars

Excellent customer service from the Tesco Bank Credit Card team. The staff member I spoke to was friendly, helpful, and professional. They resolved my query quickly and explained everything clearly. T... See more

Company details

  1. Bank

Written by the company

Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.

Personal Loans

Written by the company

Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.

Contact info

Promotion box for Tesco Bank

Credit Cards

Compare our range of Clubcard Credit Cards. Subject to status.

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.3

All reviews

(54,050)

9,783 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick , easy and no nonsense service

I need a loan to take care of some credit consolidation.
The system was easy to use , I was given a response the same day and the funds were in my account about 5 days later.
There were no problems with applying and when I did need to phone up to confirm something , the staff were lovely .
Many thanks to them for the ease and quickness of the service.

July 22, 2026
Rated 3 out of 5 stars

Crejected loan

Considering I already have a loan which i may add is nearly finished and I have never missed a payment plus my circumstances haven't changed yon can turn around a nd reject my application I find most irksome I will pay off what I owe and never apply again.

July 22, 2026

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