Tesco Photo Reviews 

2,119
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I have been chasing my print credits for nearly a year now . I get no response when I contact Tesco photo or Max Spielmann . I spent £70 on 1000 prints credits . Where are they ? Waste of money ! I d... See more

Company replied

Rated 1 out of 5 stars

We wanted some photos adjusted and copied today at the Culverhouse Cross store. The lady serving was very unhelpful and did not seem interested or very knowledgable. We left very dissapointed however... See more

Company replied

Rated 5 out of 5 stars

I recently left a 3 star review because my canvas print was not centred as I arranged it online. I went into the store to ask if anything could be done and was served by Tori (who was also juggling s... See more

Company replied

Rated 2 out of 5 stars

Used Tesco photobooks several times and really easy to use , especially to edit size and position of photos on each page. Also u used to be able to edit the photo, especially crop it, from the photob... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Tesco Photo, do more from your digital photos by turning them into prints and gifts


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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1.9

All reviews

(2,119)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to upload photo and order in…

Very easy to upload photo and order in the correct format. Mouse pad was good quality and si was the photo ordered on it. Whole th8ng ready 8n an hour to collect from9cal shop. Very pleased with the whole thing.

February 9, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Barbara,

Thank you for your review, we really appreciate it!

We look forward to seeing you again soon.

Kind Regards,
Customer Support Team

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Rated 5 out of 5 stars

Fantastic brilliant photo book …

Fantastic brilliant photo book every time have ordered about 30 books over the last 18 months wouldn't go anywhere else would recommend them

March 18, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for taking the time to leave a review- I will be sure to pass on your lovely comments.

Rated 1 out of 5 stars

The worst service ever

The worst service ever. 5/6 days turn out to be be 12 without any option to chase it for progress. Lady in store was nice and tried to check for me… but didn’t had a number to call me and let me know. Very poor service. Won’t be using again for sure.

March 14, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Ed,

I am very sorry to hear this, could you please send further correspondence to our customer support team so we can investigate this further and get this sorted for you. customer.support@timpson.com

Kind regards,
Customer support

Rated 4 out of 5 stars

Although it's crazy you can't connect…

Although it's crazy you can't connect Google photos to the screens instore (won't be using you again due to this) the lady that served me was just amazing..I ended up emailing her all my images (tho had to keep going outside as my 5g connection didn't work in store) and she manually printed them from her own email. She was just brilliant. The service tho, not so!

March 3, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Chels,

Thank you for taking some time to leave us a review.

Your comments regarding our colleague in branch will be passed on to their area management team so they receive some recognition.

In regard to google photos not being able to be used I am very sorry that we could not assist you on this occasion and your comments will be passed on and I do hope that you allow us to serve you in the future.

Rated 5 out of 5 stars

Beautiful framed photo ready & waiting…

Beautiful framed photo ready & waiting when I went to collect as arranged. Can't fault service or quality.
Thank you 😊

March 16, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi There,

Thank you for taking the time to reach out to us and leaving us a review, we really appreciate it!

Warm Regards,
Customer Support Team

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Rated 4 out of 5 stars

No complaints.

The photos arrived promptly and were correct. Very good value when paying in advance.

March 1, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi There,

Thank you for taking the time to reach out to us and leaving us a review, we really appreciate it!

Warm Regards,
Customer Support Team

Rated 1 out of 5 stars

Delete all your projects so unable to recreate

I have been using Tesco’s photos service for years and how many photo books in my house. I even produced an album for my son’s 21st birthday and then recreated it 2 years later changing a few pictures for my other son, as they save all the projects on your account.

However, they have now decided to only keep the projects on the account for 30 days and all of my previous projects have been deleted unbeknown to myself.
I produced an album that took 13 hours to do for a Christmas present . I have gone back into my account to reproduce it for a friend who traveled with me for their birthday to find all my projects have been deleted.

I’ve contacted the company who then advised to re-create the album. As it took 13 hours, I don’t think so.!!

I am furious and will not be using this company again and advise people to do the same due to them only keep the projects for 30 days. They obviously have no idea how many hours these albums take to produce and that people often go back to reproduce them for others .

March 9, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Sarah,

Thank you for you review.

I am really sorry to hear you weren't satisfied with our recent service. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with us.

We value our customers’ feedback and use the information to constantly improve our service. Please be assured that your comments have been passed to the Area Manager for action to avoid similar instances of this nature.

Thank you for bringing this matter to our attention.

Best Wishes,
Customer Support Team

Rated 5 out of 5 stars

Printed a photo on a tshirt

Printed a photo on a tshirt, it came out really well. The T-shirt was better quality than I expected and arrived really quickly.

February 23, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi There,

Thank you for taking the time to reach out to us and leaving us a review, we really appreciate it!

Warm Regards,
Customer Support Team

Rated 4 out of 5 stars

Always a good service off them

Always a good service off them . The only criticism I have is that 90% of the time I have to contact the store to see if the photos are there as they don’t notify when they have arrived for collection

February 28, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi There,

Thank you for taking the time to reach out to us and leaving us a review, we really appreciate it!

Warm Regards,
Customer Support Team

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Rated 5 out of 5 stars

Super easy and great price

Super easy to use from my mobile, great price and good quality very happy with it

February 6, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo


Thank you for your review.

We are very pleased having read your comments regarding the service received.

I will be sure to pass on your comments!

Rated 1 out of 5 stars

The print from tesco was off centre and poor quality…

The print from tesco was poor quality they haven't lined the picture in the centre when printing it so its not in the centre of the frame

February 14, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Toby,

I am very sorry to hear that you are unhappy with the prints you have received, if you could please get in touch with our customer support team one of my colleagues will look into this for you :)

Rated 5 out of 5 stars

Excellent & speedy

Excellent & speedy. Exceptional service from staff in the Watford store

February 20, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for the lovely comments :)

Rated 5 out of 5 stars

Pet Canvasses

I ordered 4 canvas prints of our beloved pet collie who sadly died in mid January and the finished prints brought us to tears. They were so good we felt as if she was in the room with us and we could reach out and pet her. Thankyou

February 9, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Kirsty,

Thank you for your review.

This is lovely to hear, please be assured your comments will be passed along to the team.

Best Wishes,
Customer Support Team

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Rated 4 out of 5 stars

The people working behind the desk are…

The people working behind the desk are great. Both times I have used the service I haven't had a message to say that the order was ready to pick up so just turn up and hope its completed. Both sets have turned out really well and only one photo wasn't printed well but that may be due to the photo quality rather than error on printing.

February 6, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for your review.

We are very pleased having read your comments regarding the service received.

I will be sure to pass on your comments:)

Rated 5 out of 5 stars

Always a great service

As usual at great service online and at the shop, choices are really good and good quality always, very happy with our purchase, definitely recommend

February 18, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for your review.

We are very pleased having read your comments regarding the service received.

I will be sure to pass on your comments.

Rated 5 out of 5 stars

I buy a lot of photos every month

I buy a lot of photos every month. During the recent postal strike around Christmas I was worried my photos had been lost. Tesco kindly reprinted my photos and sent them by courier. Excellent customer service.

December 12, 2022
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for your review.

We are very pleased having read your comments regarding the service received.

I will be sure to pass on your comments!

Rated 5 out of 5 stars

Canvas print

Recently ordered a canvas print of my dog,I was thrilled with it and it has had lots of lovely comments,
My only regret is a should of ordered a bigger one,I love it and would certainly use the service again.Thankyou.

February 3, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for your kind comments, I will make sure to pass your comments on to the team!

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Rated 4 out of 5 stars

Many choices of photo books

Many choices of photo books. Adding photos, background, text boxes easy to do. The quality is very good too.

February 19, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi There,

Thank you for your review and taking the time to reach out to us, we really appreciate it.

Best Wishes,
Customer Support Team

Rated 5 out of 5 stars

Very pleased with my photos

Very pleased with my photos. Quick, easy and convenient. Would definitely recommend.Great quality prints which look good in a frame. I used the express service and was impressed.

January 21, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Anne,

Thank you for your review and taking the time to reach out to us, we really appreciate it.

Kind Regards,
Customer Support Team

Rated 1 out of 5 stars

I recently ordered a family print with…

I recently ordered a family print with our names in writing below the photo and a frame. When ordered it the preview looked fine.
When it arrived however two of the names across the bottom had been cut off. Completely unusable. So someone took that print out of a machine and packaged it up with a frame and sent it thinking that was ok???? Anyone looking at that can see it was completely unacceptable.
Not only that but I immediately contacted Tesco photos by e mail to complain and ask for a replacement as it was gift. Have heard nothing back. No reply in over 2 weeks. Not what I expect from Tesco, the customer seems not to matter anymore .

February 17, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi John,

Thank you for your review.

Customer satisfaction is paramount to us and it is therefore very disappointing to me to hear how we have let you down on this occasion.

If you can kindly send us this and details of your order to customer.support@timpson.com and we will be happy to look into this further for you.

Kind Regards,
Customer Support Team

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