Efficiency is the name of the game, and Text Request is the ultimate teammate. We needed an SMS solution that could keep up with our pace without the usual technical headaches. They delivered a platfo... See more
Company replied
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See what reviewers are saying
If you've dealt with services like this before, you'll understand when I say, this was the first that didn't feel icky. 'no thanks, we wouldn't use that feature' and that was the end of the upsell. W... See more
Company replied
In typical sales person fashion, the sales guy said that the 800 number we opted for would be set up within 24-48 hours and it was more like 3.5 business days. I was already down and needed it to be... See more
Company replied
Text Request is a great business texting software. Our team uses the web-based version and the mobile app version of the software. Text Request uses our business' landline's phone number to allow us t... See more
Company replied
Company details
- #186 of 245 best companies in Business to Business Service
- #9 of 14 best companies in Automation Company
- #21 of 46 best companies in Internet Marketing Service
- #156 of 341 best companies in Software Company
- #38 of 79 best companies in Software Vendor
- #28 of 57 best companies in Telecommunications Service Provider
Written by the company
Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue.
Text Request. Ignite Customer Engagement
Written by the company
- The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
- Request and collect secure payments by text. Track requests and revenue all in one place.
Quick and accurate 10DLC registration
We will walk you through the registration process.
Our support team is committed to ensuring your 10DLC registration gets approved in a timely manner. Although not everyone gets approved, our success rates are much higher than our competitors.
Contact info
417 Market Street Suite 201, 37402, Chattanooga, United States
- 4232180111
- info@textrequest.com
- www.textrequest.com
Text Request
4.4
Excellent
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Simple and Easy to use
May 19, 2025
Reply from Text Request
Thank you for taking the time to leave us a review
Reply from Text Request
Stella, thank you for leaving us this review. I've shared it around the office! Please reach out to success@textrequest.com if you have any questions.
Fully Satisfied
May 16, 2025
Unprompted review
Reply from Text Request
Thank you for leaving us a review.
Great Biz Communication App!
We love utilizing this service to create better communication amongst our team and business customers! The staff with text request has been enjoyable to work with, too.
April 25, 2025
Reply from Text Request
Thank you so much for leaving us this review. I've passed your kinds words off to our support, success, and sales teams!
Reply from Text Request
Mike, thank you so much for leaving us this review.
Excellent product for small businesses, excellent customer service, too!
We have had a great experience with Text Request. The app/ site is user-friendly, the features of it are very useful, like sending auto-replies, scheduled texts, and auto-signature. The customer service and all the reps have been top-notch!
April 3, 2025
Reply from Text Request
Thank you so much for taking the time to leave us a review. I'll pass your praise on to our reps!
I Love using Text Request
I Love using Text Request! Easy to navigate, simple, efficient, friendly!
March 14, 2025
Reply from Text Request
Thank you for taking the time to leave us a review. Please reach out to success@textrequest.com if you ever need any help.
Overall Text Request has been great for…
Overall Text Request has been great for our company. The only two things I would like to see improved is the amount of texts it takes with 1 emoji used. We are a company and want our messages to be vibrant and inviting, however we had to scale it back because of how many texts it takes to use them. The other thing I would like to see added is on additional options to the scheduled messages. Maybe allow us to repeat daily, weekly, bi-weekly or monthly.
March 10, 2025
Reply from Text Request
Jessica, thank you for taking the time to leave us a review. I'll let our product team know about your dislike of the emoji count. We are working on more scheduled automations. Be on the look out for our weekly newsletter.
Sales is great
Sales is great. Organization is so-so. We signed up for integration only for another charge we were not aware of. Very pricey for only a texting service.
March 7, 2025
Reply from Text Request
Stephanie, thank you for leaving us a review. Glad to hear sales were great! If you have questions about your bill please reach out to success@textrequest.com
Awesome and reliable company
This company expertly and quickly, got us through the compliance issues we all face in this new texting world. Thank you for making us believe that "ease of use"
March 6, 2025
Reply from Text Request
Thank you so much for leaving us a review! Glad to hear we got things up and running for you.
Very prompt with customer service
Very prompt with customer service. Usually if you're reaching out with a problem it's urgent.
They were able to fix our texting and get us back up and running very quickly
February 12, 2025
Unprompted review
Reply from Text Request
Sean, thank you so much for leaving us a review. Glad that our support has been top-notch for you.
Important information Fast
I am writing to commend Samantha Williams for her exceptional service. She was professional, communicated effectively, and resolved my issue promptly. Her assistance exceeded my expectations.
Thank you for having such dedicated and capable team members.
January 31, 2025
Unprompted review
Reply from Text Request
Thank you so much for the kind words. I'll pass them on to Sam!
Our experience has been great
Our experience has been great. Getting signed up was quick and easy. They were very helpful in getting us started.
December 25, 2024
Reply from Text Request
Jenice, thank you for leaving us a review.
Reply from Text Request
Thank you for leaving us this review.
I'd sign up again!
Text Request is better than our previous program. The support is amazing, and the templates are great. The training modules won't let you skip one if you don't use that service/feature, so it always looks like you have training to do. But it is simple to learn to use. The only other issue is they limit the number of characters per text rather than having just one text, you can be charged for 3 when it's on all the same text.
December 10, 2024
Unprompted review
Reply from Text Request
Thank you for leaving us a review. The carriers set character limits. If you have any questions please reach out to success@textrequest.com
Does what it is supposed to do.
Text Request at its core does exactly what it is supposed to do without a lot of overhead or training required.
The advanced features, which we don't subscribe to, are robust and capable, but aren't something that our organization is ready to expand into. It is good to know that the options are available should we decide to expand.
December 20, 2024
Unprompted review
Reply from Text Request
Mike, thank you for leaving us a review. If you ever have questions about the other features, please get in touch with success@textrequest.com at any time.
I've been using Text Request for my Marketing Company
I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :)
December 19, 2024
Unprompted review
Reply from Text Request
Paola, thank you for leaving this detailed review. Glad you've had a great experience with us!
Reply from Text Request
Thank you for leaving this review.
Very responsive team
My experience with Text Request has been great. The reps are very quick to respond and follow up with any questions i have. Overall the program is very easy to use and every concern my team has had they had an answer for. Very satisfied and would recommend this program to anyone.
December 13, 2024
Reply from Text Request
Natalie, thank you for leaving us a review. Glad you and your team enjoy using it.
Its a great tool to use to stay in…
Its a great tool to use to stay in touch with eomployees and keep track of communication with them.
December 17, 2024
Unprompted review
Reply from Text Request
Kristen, thank you for this review.
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