The Private Healthcare Company Reviews 399

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, expertise, and professional approach, making complex processes straightforward and ensuring individual needs are met. Many consumers highlight the excellent service received, noting the efficiency, clear communication, and personalized support throughout their interactions. People frequently mention significant savings on policies and great value for money, often achieving better coverage at a reduced cost. The company is consistently commended for its ability to secure optimal deals and for providing peace of mind through diligent research and comprehensive advice. Reviewers appreciate the proactive assistance, with staff going above and beyond to compare quotes, negotiate, and manage renewals, ensuring the best possible plans for their circumstances.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and outstanding... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight significant savings,... See more

Value for money

Consumers find value for money to be positive. Many reviewers highlight that agents are skilled at finding... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the courteous,... See more

Based on these reviews

Rated 5 out of 5 stars

Victoria F at PHC is fantastic. She has looked after my health insurance for a few years now and always contacts me prior to renewal. Her depth of knowledge about the market and products available is... See more

Rated 5 out of 5 stars

I used PHC many years ago and contacted them again a few days before my current renewal. Sam Kwintner was excellent and clearly an expert in this field. All the research and labour was carried by Sam... See more

Rated 5 out of 5 stars

I can’t recommend Oliver highly enough. He was absolutely brilliant in helping us navigate and set up private healthcare — clear, responsive, and incredibly knowledgeable throughout. What reall... See more

Rated 5 out of 5 stars

Oliver was very prompt in responding to my request for independent advice following my exit from an employer scheme. He replied within 2 hours sharing four options and all with in the brief I had... See more


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

Established in 1996, we are proud to be one of the longest-serving health insurance brokers in the industry, with 30 years of experience supporting individuals, families and businesses in finding the right private medical cover. Our service is built on a simple principle: putting clients first. We take the time to understand each client’s needs before searching the market on their behalf, providing clear comparisons and negotiating competitive premiums from leading insurers including Bupa, Aviva, AXA Health, WPA, and Vitality. What sets us apart is our flexible, client-focused approach. Clients do not have to change insurers to benefit from our expertise. With a simple authority form, we can connect to an existing policy, review cover ahead of renewal and negotiate directly with the insurer to secure improved terms or potential savings. Importantly, our advice, comparisons and ongoing support are provided completely free of charge, ensuring clients receive expert guidance and genuine value without additional cost. Our aim is to deliver trusted advice, tailored cover and long-term client relationships built on service and results.


Contact info

5.0

Excellent

TrustScore 5 out of 5

399 reviews

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Rated 5 out of 5 stars

Victoria F at PHC is fantastic

Victoria F at PHC is fantastic. She has looked after my health insurance for a few years now and always contacts me prior to renewal. Her depth of knowledge about the market and products available is excellent. She explains brilliantly the key benefits and what you get for your money.. She is very personable - no question is too silly and she is happy to explain and explain again if you don’t get it!! She is skilled at finding the best value for money plan. I can’t recommend her enough.

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding at every level

Outstanding service at all times from Victoria Frunza and the Private Healthcare Company... over years now... Unfailing attention to every detail with individual customer care and satisfaction clearly the focus.
Courteous, articulate and empathetic communications foster a level of ' trust ' and facilitate decision making.
Response to queries is always prompt and the level of customer support superlative.
I cannot recommend Ms Frunza and the Private Healthcare Company highly enough !

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

We used Oliver to renew our health…

We used Oliver to renew our health insurance policies.. The service he provided was excellent throughout the process. He explained things clearly and ensured that we received the best available product.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Process made easy

Very quick turnaround.
Informative and (Oliver) was always willing to deal with as many of my queries as was needed.
Very happy with the service.

March 31, 2026
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Rated 5 out of 5 stars

My Mother's Healthcare Plan

Sam was extremely responsive but not in any way pushy, and made me feel like a valued client from the outset. We had to move things forward quite quickly and he appreciated the need for speed but at the same time was comprehensive in his advice.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, responsive, efficient and friendly. Also very trustworthy. And they know the market well. Always alert to what is best for you, and which products best fit your needs. I unhesitatingly recommend them.

March 25, 2026
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Rated 5 out of 5 stars

Excellent Advice

I dealt with Sam Kwintner who gave me excellent advice and has saved me a lot of money on my renewal. I have used this firm for a number of years and have always been given an excellent service.

I would not hesitate to recommend this firm to anyone requiring health insurance

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used the PHC for some years and always find them helpful. This year they found a much better deal to meet my changed circumstances. I shall continue to use them in the future.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Top Quality Service!

Grant Pawsey at The Private Healthcare Company has given my wife and I fantastic help and advice over many years, saving us a considerable amount of money through his experience and excellent knowledge of the healthcare market from year to year. The service is proactive and nothing seems to be too much trouble for Grant and the team. I thoroughly recommend them!

March 31, 2026
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Rated 5 out of 5 stars

Excellent

Excellent, clear and concise communication throughout. Rather than selling a policy to me, I felt that the process was all about tailor making the right policy for me. Couldn't have been more impressed with Jennifer and wouldn't hesitate to recommend The Private Healthcare Company to friends and family.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Staff at this company have been so helpful.

Staff at this company have been so helpful to me over many years and I am most grateful. In particular, they have given advice on alternative Private Healthcare Insurance , taking into account my specific wishes.
In recent years, Sam has contacted my provider and managed to get some discount on my annual premiums, which has really helped me. Thank you.
An excellent company.

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Ten years of good service

I have been using The Private Healthcare Company for almost ten years and have always been very happy with their service. I have found them to be pleasant to deal with and professional. They have a good knowledge of the Healthcare business, give practical advice and obtain worthwhile discounts.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service !!

I’ve used this company for my health insurance for the second year now and I couldn’t be happier with the service. Victoria was originally recommended to me by a friend, and I can see why. She’s incredibly efficient, very knowledgeable, and always manages to secure excellent discounts and the best options available.

She makes the whole process straightforward and stress-free, which I really appreciate. I highly recommend her to anyone looking for reliable and professional advice on health insurance.

March 9, 2026
Unprompted review

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