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The Accountancy Partnership Reviews 

5,673
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 661 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and dedicated accountants for providing prompt, helpful replies to any business questions and guiding them through complex financial tasks. People note that the overall service platform makes managing taxes smooth, straightforward, and entirely stress-free while offering constant reassurance. Some reviewers were not happy with communication, mentioning delayed replies and difficulties getting timely support from the team during important filing periods. A few consumers also experienced frustration regarding unexpected fee increases and missed deadlines that negatively impacted their small business operations and financial planning.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting dedicated accountants who provided friendly,... See more

Service

Reviewers mention positive feedback about service, expressing that everything is handled efficiently and with... See more

Response time

Reviewers consistently highlight positive aspects of response time, noting that communications are prompt,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that support... See more

User experience

Consumers find user experience to be positive, highlighting that the overall process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Dean at TAP as my main account manager is a pleasure. He is always very prompt in his replies and takes the time to explain things I don’t understand due to my limited financial backgroun... See more

Company replied

Rated 5 out of 5 stars

I’ve had a very good experience with The Accountancy Partnership. Dean Saunders helped with my company accounts this year and was friendly, helpful and responsive throughout. He was always happy to cl... See more

Company replied

Rated 5 out of 5 stars

I’ve had a very good experience with The Accountancy Partnership. Dean Saunders helped with my company accounts this year and was friendly, helpful and responsive throughout. He was always happy to cl... See more

Company replied

Rated 5 out of 5 stars

Dean has been handling the accounting for my UK company and I couldn’t be happier with the service. He’s responsive, knowledgeable, and made the whole process of filing our accounts and Corporation Ta... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Chartered Accountant
  4. Tax Advisor
  5. Tax Preparation
  6. Tax Preparation Service

About The Accountancy Partnership

Written by the company


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We offer online accounting services which simplify tax and finances for small businesses, by providing a fresh alternative to old-school high street accountants.

Our Services

Our team of qualified, in-house accountants provide accounts expertise, tax returns, bookkeeping, payroll services and more, all for a low, fixed monthly fee.

Working with small businesses, sole traders, limited companies, contractors, and freelancers, we help businesses start out and then scale.

From only £24.50 per month, you will receive:

  • Your own dedicated accountant
  • Completion of your accounts and tax returns
  • Simple online accounting software
  • Unlimited help and support
  • Call us on 020 3355 4047 or get an instant quote


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 90% of negative reviews

    Typically replies within 1 week

    How this company uses Trustpilot

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    4.7

    All reviews

    (5,673)

    639 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Excellent service and guidance.

    Excellent service and guidance.

    Dean was covering for my usual contact and was excellent. Very prompt, informative and detailed. I continue to recommend the services of TAP. Very good organisation.

    August 25, 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    We really appreciate your review and recommendation!

    It's great to hear of your positive experience with our service as a whole, especially with your assigned accountant Dean.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Jamie has been excellent in preparing…

    Jamie has been excellent in preparing and managing the accounts with great professionalism and attention to detail. His expertise, responsiveness, and clear communication have made the whole process smooth and efficient. Highly recommended.

    August 25, 2026
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    Reply from The Accountancy Partnership

    Hi Naveed,

    Thank you for taking the time to leave us a 5 star review and sharing your recommendation, we appreciate it!

    I'm pleased to hear of your positive experience with your assigned accountant Jamie.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    I genuinely can’t believe how efficient…

    I genuinely can’t believe how efficient The Accountancy Partnership are. Everything is turned around so quickly and the whole process is incredibly easy.

    I use them for both my bookkeeping and accountancy, and Kieran McCanno has been brilliant. He’s extremely professional, responsive and, importantly, proactive. He doesn’t just deal with what I send him, he’s always looking at ways I can make things simpler and more efficient.

    I also really like the balance of everything being online and easy to manage, while still being able to pick up the phone and actually speak to someone when you need to.

    After dealing with much more traditional accountants in the past, the speed and efficiency has honestly been such a breath of fresh air. Couldn’t recommend Kieran and the team highly enough.

    August 25, 2026
    Unprompted review
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    Reply from The Accountancy Partnership

    Hi Claire,

    Thank you for taking the time to leave us such a fantastic review!

    It's really great to hear that you have had such a positive experience with Kieran, your assigned accountant and your recommendation is appreciated.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Great service

    We've been with Accountancy Partnership for 13 years, and Lisa has always done her best to support us. We truly appreciate the service and dedication.

    August 25, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave such a positive review!

    It's really great to hear of your experience with our service over the years.

    Your feedback is appreciated.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    TAP an excellent company in our experience

    Since starting our pre-school business we have found The Accountancy Partnership an excellent asset to our business. We have a dedicated accountant Jamie McColl, who we can contact directly by telephone or email as well as other colleagues in the organisation who also make themselves available if needed. Its a really great company and I look forward to continuing using them in the future.

    August 25, 2026
    Unprompted review
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    Reply from The Accountancy Partnership

    Hi Kelly,

    TAP really appreciate you taking the time to leave us such a positive 5 star review!

    It's great to hear of your experience with Jamie, your assigned accountant.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Lisa was a pleasure to deal with

    Lisa was a pleasure to deal with. Always did what she said she would and was always willing to give guidance.

    August 24, 2026
    Unprompted review
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    Reply from The Accountancy Partnership

    Hi Tracy,

    I'm pleased to hear of your positive experience with your accountant Lisa.

    We appreciate your 5 star review!

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Very good service from The Accountancy…

    Very good service from The Accountancy Partnership. Ben Williams has always been fantastic, and has assisted us with some last minute requests with no issues!

    June 30, 2026
    Unprompted review
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    Reply from The Accountancy Partnership

    Hi Tim,

    Thank you for taking the time to leave us such a positive 5 star review and also sharing your experience with Ben, your assigned accountant!

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Kieran McCann was very helpful and…

    Kieran McCann was very helpful and prompt in providing HMRC VAT and corporate tax fillings for my company.

    August 20, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave TAP a 5 star review and sharing your experience with Kieran, your assigned accountant!

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Highly recommend The Accountancy Partnersho

    I highly recommend The Accountancy Partnership. My personal accountant Kieran was attentive, always speedy with his replies and all round super useful. All of this accounting stuff was new to me as it was my first time opening a business and the team were really patient with me and always willing to explain things to me.

    August 21, 2026
    Unprompted review
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    Reply from The Accountancy Partnership

    Hi Dale,

    We really appreciate your review and recommendation!

    I'm pleased to hear of your experience with your assigned accountant Kieran and how patient he has been with your from the start.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Jamie McColl has been an absolute…

    Jamie McColl has been an absolute lifesaver for us. Accounting used to be one of those things that constantly gave me a headache, but ever since Jamie took over, it’s been smooth sailing. He’s ridiculously helpful, always on top of things, and has this knack for explaining complicated financial stuff in a way that actually makes sense.

    You can tell Jamie McColl truly cares about helping us succeed rather than just crunching numbers. Whenever we have a question or run into a sticky situation, he’s quick to respond and always has a solid plan. Having that kind of peace of mind is invaluable. If you're looking for an accountant who is sharp, super reliable, and just an all-around great person to work with, I can't recommend Jamie McColl enough.

    August 20, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Adam,

    Thank you for taking the time to leave a fantastic 5 star review and sharing your recommendation!

    Its great to hear of your experience with your assigned accountant Jamie and how helpful he has been.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Great service

    I am very happy with TAP and special thanks to Ben Salisbury

    August 20, 2026
    Unprompted review
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    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave us a 5 star review and showing your appreciation towards your accountant Ben.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    5 Stars every day. Superb service!

    Been using The Accountancy Partnership for around 3 years now and I couldn't recommend highly enough. Kieran McCann specifically has been my accountant now for the past 18 months or so and he has been absolutely brilliant. He's helped me with my online business accounts, VAT registration and returns, Self Assessments and helped me with any problems I have faced whilst running my online business. Can't thank him enough and The Accountancy Partnership enough for all the help they've given me so far.

    August 19, 2026
    Unprompted review
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    Reply from The Accountancy Partnership

    Hi Darren,

    The team here at TAP really appreciate you taking the time to share such positive feedback in a 5 star review!

    It's really great to hear of your experience with your accountant Kieran and our services as a whole.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 1 out of 5 stars

    I would strongly advise you not to use…

    I would strongly advise you not to use Accountancy Partnership, my recent experience of them has been just awful.
    My accounts are being compiled late due to a series of family bereavements. There is no sense of urgency from the firm. Emails are not replied to for 10 days at a time. Simple tasks are not completed correctly (essentials such as having my bank data uploaded to Pandle). Accountant has now gone on holiday for two weeks having told me this was done, and the data is still not available. Emails are picked up by admin workers and replied to by AI without being properly read or actioned. I have lodged a complaint and received an automated reply asking me to book a call (first slot available in 5 days from now). When calling the office I am told I cannot be put through to anyone to speak to. Absolutely abysmal service at an alreadyincredibly stressful time. Despite having paid them monthly for the past two years, no service has yet been completed. I have suspended payments to request a refund on the second year (not yet even started). They are now telling me they have suspended my account and no-one will speak to me until I pay them. I am nearly £2,000 out of pocket so far & nothing has been done. Companies House have advised I will be struck off & be fined if they are not submitted in 14 days. Accountant completely casual about it, saying the process takes a couple of months so it can wait until he gets back from holiday. I would have expected help & support in such a difficult situation, and simply haven't received it.

    August 19, 2026
    Unprompted review
    Rated 5 out of 5 stars

    Excellent service

    Excellent service! Our accountant, Kirsty McKenna, was very efficient and helpful with all the information that we needed over the months. Always quick in replying to our emails. Thank you!

    August 19, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Adriana,

    Thank you for taking the time to lave us such a positive 5 star review!

    I'm pleased to hear of your experience with your accountant Kirsty.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Prompt, professional and helpful

    I’ve had an excellent experience with The Accountancy Partnership. James Black handled my company accounts and was excellent throughout the process. He kept me updated at every stage, was responsive to my questions, and completed the work promptly and efficiently. I really appreciated how straightforward and well-managed the whole process was. I would definitely recommend their services.

    August 18, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Maxine,

    Your review and recommendation is appreciated!

    It's great to hear of your positive experience with James, your assigned accountant and how everything was prompt and efficient.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Excellent experience

    Excellent experience. Friendly and knowledgeable staff, dedicated accountant, professional service. Highly recommended.

    August 18, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Hugh,

    The team here at TAP really appreciate your positive review and recommendation!

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Alfie was so efficient today

    Alfie was so efficient today. He was able to cancel the penalty and even successfully applied to have £100 returned to me. He was a pleasure to deal with today.

    August 17, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    TAP appreciate you taking the time to leave us a 5 star review!

    I'm pleased to hear of your positive experience with your assigned accountant Alfie.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Donna,

    Thank you for taking the time to leave us a 5 star review and sharing your positive experience with our service.

    We appreciate it!

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    No fuss

    I am able to leave everything to my accountant, Ben, and then just approve everything. No fuss, no stress.

    August 13, 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Christopher,

    I'm pleased to hear of your positive experience with your accountant Ben.

    We appreciate your 5 star review!

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Reliable, expert accountancy support

    Dean Saunders at The Accountancy Partnership handles my business accounts and self assessment, and the service has been excellent throughout. He’s accurate, meets every deadline, and explains things clearly at every step. All queries get answered fast. Professional, dependable, and easy to work with — highly recommend.

    August 13, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Ioannis,

    We really appreciate you taking the time to leave us such a positive review and also sharing your recommendation!

    It's great to hear of your positive experience with your assigned accountant Dean.

    Many thanks,
    Tori
    The Accountancy Partnership.

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