The Accountancy Partnership Reviews 

The Accountancy and Sophie have been doing my accounts for many years, they are excellent .

Very unorganised, support number does not answer, I have to constantly chase to get things sorted. Do not recommend.

The Accountant Partnership has been great to work with. They submitted my end-of-year accounts, taking a huge weight off my shoulders. A special thank you to Ben Salisbury in particular for his support. He was incredibly quick to reply to all my questions and always provided helpful, clear responses. I really appreciate the excellent service!

Helpful & easy to chat with online, Kieran McCann knows his stuff.

Lisa, my accountant is great. She’s very knowledgeable, responsive and accurately completes all my accounting tasks.

I had issues with another accountant and my accounts were overdue. Sophie took over and managed to turn around my tax return in one day, highly recommend

This is the second year I am using the accountancy partnership and I am really happy with them! My accountant Connor is very good and efficient! I am highly recommending him!

The team at TAP are friendly while being efficient and professional. My accountant, Lisa (Hinton-Hill), is quick to respond and happy to answer any questions. We've been with Lisa and TAP for a few years now and are happy that they are helping us save money

I have just had my accounts closed by Francoise Macoy! What a fantastic job she did for us! Frankie communicated well at every step and gave me every opportunity to check over the figures and documents. Frankie would answer any queries I had and signposted to where I needed to go for further information. Really happy with the level of service received 😀

Great service. Enjoyed working w Ben Salisbury who was super reliable and responsive.

I honestly cannot overstate how much worse off the accountancy partnership left me.

Some of the highlights of the service I have paid for include:
Corporation tax return submitted late.
Tax code mistakes.
Allowable expenses mistakes.
Authorisation mistakes.
Self assessment mistakes leading to rejection and penalty.
Self assessments not submitted at all!

I received no notice of the failure to submit for years, naively trusting that my accounts were being correctly handled by my accountants - resulting in thousands of pounds in penalties and interest.

You'd think they would be falling over themselves to remedy the situation they created. But they absolutely could not care less, and wouldn't even assist with appealing the penalties.

I can't even calculate the hours I have sunk into unravelling the mess they left me in. Countless hours wasted, left in a much worse financial situation than if I'd just taken a swing at it myself, and immeasurable stress.

I have still never received an apology.

Despite requesting they take no further action on my behalf, they are still requesting authorisation from HMRC months later. The best I can hope for at this stage is that they stop continuing to make things worse.

Don't risk it.

If your accounts are too important or complex to handle yourself, then they're definitely too important or complex to entrust to TAP.

Edit to add: The company's canned response is an outright lie. Nobody has contacted me since leaving this review.

If your business doesn't grow or have any actual requirements then sure, you may want to go with TAP but if you plan on making money, being kept aware of anything whatsoever that may effect your business, reasonable response times (instead of repeatedly running into "so and so is out of office") and helpful tax efficiency advice I would avoid this company at all costs.

What you are sold is not what is delivered. There are also costs that add up which, to be fair, do make sense, but are never made clear on that initial sales call.

The more your business grows the more stressful TAP becomes. They offer no assistance to questions outside of sending you to complicated articles on the HMRC website (which, you know, could be helpful if you were already an accountant and or didn't know how Google worked) and sometimes don't even get back to you.

They also provide tax efficiency advice in retrospect. Which means, if you're growing, you'll be absolutely rinsed by the tax man and then informed after the fact "oh if you did this could have avoided some of that".

I had the great experience of also suffering with their bookkeeping services. Which, with my case, was either inaccurate or not even reviewed by my accountant. But who cares, another £1300 - 1400 invoice for TAP.

Do yourself a favour - find a local accountant or an accountant who is a bit more expensive each month that you can trust. These lot are a burden for businesses for best and a loss of money at worst.

Special thanks to Jessica in the customer service team who said to the extent, sorry, not our fault, but we'll be happy to keep working with you. Absolute jokers.

Please read their cancellation policy too - they don't do refunds even when they don't do any work. And let me tell you, they don't do any work so you may as well just burn your money.

Edit - they also claim in their reply they'd reached out again to resolve the issues. That was a lie. Not that I expected much different.

Switched from a rival and the experience has been faultless from start to finish for half the price. My account Ben has been excellent.

This feels like a personal service & Dean, my accountant, is always very responsive, answering any questions I might have quickly & fully. I can certainly recommend TAP!

Callum Williams my accountant is clear, helpful and supportive.

My personal contact at The Accountancy Partnership, Ben Williams, has always dealt with any queries or questions quickly and efficiently.

I cannot fault the service that I have from The Accountancy Partnership and would strongly recommend them to anyone who need an accountancy service.

Stress free. Thanks to Kieran McCann for filing my accounts.

First year of using the accountancy partnership to complete my self assessment. Kirsty McKenna has been available all year to answer and help with any queries we have had. She is very approachable, friendly and professional. Would definitely recommend

Amazing services! Thank you, Dean!

Great overall experience. Everyone I have spoken to has been very friendly and helpful but, a special shoutout to my dedicated accountant, Ben. I am not clued up about any of the accountancy part of business and probably asked some stupid questions.... Ben couldn't have been more helpful in answering questions and going above and beyond to explain anything to me which came up.