The Appliance Depot Reviews 

Purchased in November 2024, communication re delivery was great as was the driver who dropped off.

July 2025 and the cooker was making an annoying rattling sound when cooling for up to 20 minutes. Logged an email with Charlie and he had a smeg engineer at my house and the problem fixed in under 24 hours.

Excellent customer service.

Don't bother!

Ordered an extractor fan recirculating kit from here. Admittedly we messed up and ordered the wrong one because the product codes are incredibly similar. I asked them if we could return it as it isn't compatible with our extractor and they said "no problem, but you have to pay for it to be insured on return via courier AND there's a £50 restocking fee". I have no problem paying a courier for it to be returned, but the restocking fee is incredibly unfair (especially on a product which doesn't cost much more than £50) Will not use this company again, use a fair company where you can return things within 28 days without issue.

Very misleading advertising.
Purchased a Smeg dishwasher through their on-line site – The pictures show the dishwasher with all panels fitted and this is what we thought we purchased.
When delivered (We paid £75.00 delivery service to the Highlands) it arrived without the door panel.
Contacted them about this and we were told that we had bought a fully integrated dishwasher and it didn’t come with a panel.
At no time on the web page did it state that there was no panel included even though the product listed showed a panel in place – This is the first image on their product page.
This is very misleading and somewhat disingenuous by this type of advertising – Had we been made aware of no panel, then we would have bought a different model.
I suppose we can return this for a refund but the shipping alone would cost us in total of £150.00 and then will have another £50 restocking fee, making it uneconomical to proceed with a return.
Just a word of warning about this company is MAKE SURE YOU READ EVERYTHING AND MAKE SURE WHAT IS SHOWN IS WHAT IS SOLD.
Very disappointed with the customer service and will NOT be a returning customer.

Product came with chip on control panel and dents even though it was listed at £20 cheaper then Hughes (with the discount). They claimed the photos listed it was damaged and I am awaiting evidence but it is totally unacceptable as there was no disclaimer anywhere. Will be taking to the Ombudsman as there is a restocking fee of £50 AND they expect you to return the product to them. Will not be using again, and I advise others to avoid!

I have bought extractor hood Bosch and I thought it was a brand new , arrived graded no box but with all parts - wrapped in whatever they had in warehouse. Customer service noticed that if I missed delivery it will be extra 50£ to redeliver , once I took appliance to my client I notice whistle noise from motor - so it was previously repaired unit as bolts was different. I did email to customer service and they told me to call Bosch . Problem was - badly repaired unit by students . I would not recommend to use this place as it was £20 cheaper than other shops - it’s not worth that

Awful firm.

The cooker arrived on a Thursday. Delivered by one man.
The cooker was left in front of my back door which meant it was in the way and needed to be climbed over to get in the house.
I called about this and complained asking for a manager to call me back. There was no body available when I called.
On monday I called again.

There was nobody available (again)
I unpacked to cooker to find that the small cosmetic damage that was assured repeatedly on the website was not small.

from the website

- The original packaging is damaged or missing.
- The appliance may have been displayed on the shop floor hence ex-display.
- Small blemishes or minor cosmetic marks to the appliance usually to the sides and or rear which won’t necessarily be seen once the item has been installed.

- All appliances are fully tested by ourselves before dispatch.

When I unpacked the cooker the small marks were actually large dents... I believe caused during delivery by the single delivery driver (It is a big heavy cooker)
As such the side panels are pushed in almost an inch off the original placement. So badly that I cannot use the temperate probe at all. The socket is obstructed by the panels.
This is obvisouly something that wasn't tested before dispatch... you cannot test an obstructed socket.

In addition there was broken glass everywhere, chunks that scratched my floor and broken glass in the base of the cooker and in little cracks where they neglected to clear it out during the testing.
I believe this is from a broken oven door that was replaced. There are marks showing damage to the door from the breakage and splinters of glass still in the crack at the bottom where the door opens.

The cooker was also missing connecting cabling that comes with a cooker normally.

I called again to mention these issues and finally got through to a "manager" who was rude and quite unpleasant. I told them the cooker needed to come back and they completely disregarded me.
When I mentioned the delivery guy had left the cooker in front of the door and had likely damaged the cooker doring delivery i was told "He did you a Favour, it should be a road side delivery".
I don't want a knackered cooker and I told them I wanted it returned as it wasn't fit for purpose and they ignored me.

I will be talking trading standards too.. but long and short of it I don't want to pay £1000 for a cooker that is damaged and not fit for purpose.

They should have followed obligations and collected it.

An awful experience and company. Disgusting attitude and I will do everything I can to make sure everybody knows just how terrible they are. Go literally anywhere else and get a product that you know will be what you paid for and not some second hand battered unit.

Very disappointed about their service, I bought a second hand appliance ( Smeg ) from appliance depot for 200£ plus delivery.
Already 3 months after the appliance was not working, ( the play button loose therefore not able to wash ) I called for a repair as i was convinced to be in warranty after 3 months of use and someone was sent and repair.
Only after one use the appliance did not work again( button play got loose again ) so I called again and have been told that I was out of warranty and I shouldn't have even the first repair as it was only 60 days warranty.

I then got a private repairer which discovered that the box inside was just fixed with card box piece and the screws was long used and broken so my appliance was pre destined to break very quick after the 60 days of warranty. I was trying to call them back and explain but they only reply that I was out of warranty and even got hanged off from the lady on the phone. I understand that it was cheap at the first instance for the brand of the product but selling a product already well damaged and only working for 3 months for £ 200 become a very expenses appliances.
After advice I have send them a proposal of arrangements but I just been blanked. No resolution found with them in case of the problem and no customer service. I would not recommend their services as instead of saving money this is costing me much more money and being without dishwasher for the last 4 months as I can not found resolution with them .

Just because Depot Appliance are cheap it doesn't mean that their Appliances should be poorly wrapped and come with scratches. Not happy

Ordered a microwave from this company, they took payment and provided me with the next earliest delivery date which was about 3 weeks later from purchase, my Kitchen was to be fitted first week of the following month so the microwave would be delivered about a week prior to this in time for fitting so I agreed.

The afternoon of the day before delivery they called to tell me that the product that I paid for could not be found in the warehouse…and was also out of stock. It took them that long to figure out the product I paid for ‘went missing’ and no longer exists in their stock which was incredibly annoying so close to my kitchen fitting date, they could not provide me with an alternative of the same price and spec they only offered products a minimum of £300 more expensive!

They were also not very apologetic and could not really care less about the inconvenience they caused me and just jumped straight to ‘’ We’ll get that refund processed for you’’.

Much better alternative providers that I have had really good experiences with such as Appliance city, Marks Electrical, Amazon and Hughes. Wouldn’t bother wasting your time and money here, I’d rather pay a little bit more elsewhere and actually receive the products for when you need them.

We ordered a fridge freezer with slight cosmetic damage, and when it arrived it had significantly more dents and scratches than described, including a deep gash in the back of several inches which hadn’t been mentioned at all, and had probably happened in transit. Having a one man delivery made it hard for the very helpful driver to manoeuvre such a large heavy item, and there did seem to be several bangs on the route out of the van and into the house.
The office team were also very helpful and offered a reduced price but the damage was too extensive and we sent the item back. We tried again with another order of the same model, but had the same problem of significantly more damage than advertised, including on the front which was supposed to be unmarked. We rejected the item and received a full refund the same day.
Customer service was good, but whoever is checking and grading the products needs to pay more attention.
We won’t use the company again as the risk of not receiving what we are expecting is too high.

Nice experience all round, thanks Amy and Mickie. Bought an integrated 50/50 fridge freezer with slight cosmetic damage at a keen price. Amy was a pleasure to deal with, handling a change of order with good grace. Mickie delivered and was also helpful and friendly. Would happily return and recommend to others.

We'd been looking for a Smeg built-in coffee machine for some time (to replace a steam oven that's never even been switched on), and the Appliance Depot were advertising one at a very good price. I was able to buy it over the phone, and delivery was organised for the following week. As we were his 2nd delivery of the day, it was quite early (06.15), but enabled me to get the machine installed in time for our morning coffee. The unit was described as 'used, with a little cosmetic damage' but it looks immaculate. A couple of accessories were missing, but these were dispatched to us the following day without question. We were supported through the whole process by Laura - first rate customer service throughout.

Now - anyone want a never-used steam oven?

Bought Smeg intergrated fridge what was slightly Damaged with a very substantial reduction £170.
From first contact they were very helpful enabling me to order over the phone to keeping me inform when delivery was happening and phoning day of delivery.
Driver was a lovely guy wouldnt let me do anything chatting with me all the time very pleasant.
I would highly recommend this company and will be using them again.

I bought a refurbished Smeg range cooker 02/12/24 delivered to Kent 10/12. They only deliver to Kent once a week and have a 1 man/van crew. You get an email the day before telling you you'll need to help with the delivery!! I've met 2 of the drivers who are very nice guys and didn't ask me to help but it's very challenging for 1 person to deliver a large machine and may lead to damage. The cooker stopped working on 24/12 (yep!!!). It was under warrantee, the process was all quite smooth but of course no one was available to come out. A very nice Smeg engineer talked me through the problem over the phone and gave me a 'work around' (opening the oven door everso slightly) we limped through Christmas. It was a problem with the door closer (reading the reviews - it sounds like I may have got the machine that someone else returned!!) The Smeg guy said it's a known problem and should have been fixed before it got to me. AD left me to it so I chased up Smeg for an update after Xmas - they weren't able to tell me if/when a part would be delivered. When I rang AD they made out I'd done something wrong by talking to the Smeg guy (who really saved my life). I was pretty worried I'd got a duff cooker so I looked on-line to find out my position - it turns out I could just return it like it's a new product (relief). It also turns out the AD should make this clear (i.e. it's the LAW that they should make it clear) so they should have told me this when I first rang them and display it clearly on their website - do you know it's about as well hidden as it could be! I rang back to ask for a refund, which they agreed to but the woman I spoke to was rude and acted like she was doing me a favour. I reported this poor service and have never got a response. I then had to limp through NYE (all the time the work around getting less effective). By this time the next Tuesday delivery/collection slot was booked and the next week they were delivering on a Monday not a Tuesday (!) and I wasn't available. They booked me in the the next week, didn't confirm it, I rang to confirm and was told I'd be the first appointment, when no one had arrived by mid-morning I had the phone number of the driver from the original delivery and he told me he'd broken down and had only just left - so he'd got up at the crack of dawn and still had to diver to Kent and back - sounds unsafe to me! I couldn't wait any longer cancelled the collection. By this time it's been about 4 weeks since I originally reported the oven as faulty - they should (i.e. the LAW says) refund me within 14 days, which is clearly so you don't have to deal with nonsense like this, which they wouldn't do. I'd paid £60 for an electrician to connect and then disconnect the faulty oven which of course they wouldn't refund, even though I had to pay that again for a new oven. I bought another oven so I had a great big oven I my house, in the way! I waited in 3 times to sort this out - obviously no compensation for my time. Any I had to deal with a rude person. There's just too much to go wrong, it goes wrong with this company and they clearly don't care.

Purchased a Smeg range cooker (Nov 2023) that was graded due to 'no packaging'. When it arrived it also had a number of scratches. More importantly it failed within a few months (microswitch on door). Smeg engineers attended and fixed. A few months later it failed again (same reason) and Smeg engineers highlighted that in fact the doors were misaligned and the frame was bent. 
It was returned twice to Appliance Depot to be repaired. The first time they did nothing except keep it for a week and it had the same fault when it was returned. At this point Steve (manager?) was very aggressive on the phone.
After the second time it was returned to them it worked for a couple more months but then failed again (same fault). This was Dec 2024 and by now it's out of warranty and they don't want to know.

I would never deal with this company again.

After seeing my review, they called me immediately and told me they won’t repair the product and just give me my money back. They also blamed me for the damage now. The team lacks integrity and professionalism. No wonder why so many businesses don’t succeed anymore.

The delivery man was polite & very efficient excellent service

Brilliant company to deal with, got a call morning after ordering to arrange delivery. They give a 30 min heads up but managed to give me an hour.
Got updates from driver Ben as to his whereabouts. Fantastic service from Ben who safely got my fridge into position.

Great service great communication driver friendly helpful and the 👌 best

Great service from start to finish. Mickie kept us updated with delivery times and managed our expectations. Very friendly. Fabulous product and amazing customer service from all staff. Thankyou.