The British Belt Company Reviews 

622
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Over priced low quality items. I have emailed to express dissatisfaction and have not received the courtesy of a reply. I have also phoned and no one answers the phone. Trading under Acorn and Hide. S... See more

Rated 5 out of 5 stars

Bought three leather bags in the sale as gifts for family. Sale prices were amazing and just great value. Delivery was free and amazingly fast considering Covid situation and that it was Black Frid... See more

Rated 1 out of 5 stars

Worst customer service ever. Didn't respond to any of my e-mails or facebook message. Belt didn't include a return label so I couldn't exchange it for a smaller size, so now I'm stuck with a belt that... See more

Rated 5 out of 5 stars

I placed an order with this firm for 3 belts and and a personalized leather card holder on December 17. I wanted to support a British firm, and British manufacturing jobs. I also wanted the package to... See more

Company details

  1. Leather Goods Store
  2. Belt Shop
  3. Fashion Accessories Store
  4. Leather Goods Manufacturer

Information provided by various external sources

Handmade in Rutland 🇬🇧 The British Belt Company has been crafting belts, braces and small leather goods using sustainably-sourced, full grain leather, since 1946. Choosing one of our pieces means choosing the skill, care and expertise that comes with three generations of leather-work. Support a small British business and shop leather that lasts a lifetime, today.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

622 reviews

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No recent history of asking for reviews

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2.6

All reviews

(622)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great belt!

Great belt!
I bought it for my husband, who is tricky to buy for. He took it out of the box, examined it, then made sure it fitted and the remarked, "yes it will do." Now he never says that! I was gobsmacked. He really really loves it!

January 18, 2021
Rated 5 out of 5 stars

I ordered 3 belts for our 3 sons post…

I ordered 3 belts for our 3 sons post Christmas. All arrived safely to 3 different addresses and they are delighted with them. Thank you very much indeed.
Also thank you to Emma who took my order she was excellent and most helpful
I will certainly order from you again when the need arises.

January 18, 2021
Rated 5 out of 5 stars

Exactly the belt I've been looking…

Exactly the belt I've been looking for, real strong leather, solid buckle and well put together. I have no hesitation in recommending The British Belt Company to anyone and hope to purchase another belt of them in the near future.

January 16, 2021
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Rated 5 out of 5 stars

BEAUTIFUL piece of leather

Just received my desk pad from The British Belt Company (ordered through Not on the High Street site) and I am in LOVE with it!!! Its such a beautiful piece of leather and comes wrapped up in a printed canvas bag (its ALL about the packaging). You won't regret ordering from them.

January 14, 2021
Unprompted review
Rated 1 out of 5 stars

Great belt - poor service

My wife ordered a belt for me for Christmas - the belts are lovely, well packaged and well made. However the size was wrong and I completed the paperwork and returned the item a few weeks back asking for an exchange to a larger size. Nothing has arrived and this company don't respond to emails, facebook or pick up the phone. (just tried again now). Now have no belt at all....

January 14, 2021
Unprompted review
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Reply from The British Belt Company

Dear Jake,

Please accept our sincere apologies. We have skeleton staff working during this difficult time and are very sorry for the delay in getting back to you. We are working through enquiries and I can confirm your exchange is due to be sent out today. A member of our team will be in touch this afternoon with tracking details.

Best wishes,
TBBC Team

Rated 1 out of 5 stars

The belt I received was scratched

The belt I received was scratched. I wrote to the customer service email listed on their website to ask to exchange the belt and received no response. It has been 7 days so now I am writing this review.
Other than arriving scratched, it is a nice belt. After following the instructions on the website for sizing I bought a size 40 and it is too large. I think a size 38 would be better. Just in case anyone else is buying one and unsure if what size to buy. I would like to exchange my belt if customer service would respond to me.

January 13, 2021
The British Belt Company logo

Reply from The British Belt Company

Dear Ryan,

Please accept our sincere apologies. We have skeleton staff working during this difficult time and are very sorry for the delay in getting back to you. Of course we will be happy to exchange this for you. A member of our team will be in touch with you shortly to resolve.

Best wishes,
TBBC Team

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Rated 5 out of 5 stars

Quality Belts

We are delighted with our belts. The leather is beautiful they are really comfortable to wear.
The first belt we ordered was too short and we found that we had to go up 4 inches rather than 2.
The orders were completed and delivered in very good time.

January 12, 2021
Rated 5 out of 5 stars

Expedient handling of order in stressful times

I placed an order with this firm for 3 belts and and a personalized leather card holder on December 17. I wanted to support a British firm, and British manufacturing jobs. I also wanted the package to arrive before January 1. 2021, due to new taxes and tariffs being imposed. Though the company didn´t respond for a few days (Friday,Saturday, Sunday) they fully lived up to my expectations both with regards to the quality of their products and with their delivery. I got my package well before January 1. 2021. I am very pleased with my purchase and overall with the customer service provided.

January 9, 2021
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Rated 5 out of 5 stars

Beautiful design and great quality

I liked the design of the Briony belt so much that I bought in black and in brown, and have not regretted it. The weave pattern is even more subtle than I thought, just a classy bit of interest to lift up a simple outfit. I'll wear this for years if not decades.

January 8, 2021
Rated 1 out of 5 stars

Order never arrived and customer service unresponsive

In early December I purchased a leather belt as a Christmas present for my boyfriend. The order and shipping process went smoothly, however I never received my belt.
I received a delivery confirmation from Royal Mail, but the item was never actually delivered to me, and have spent the past month speaking to RM to try to get this sorted.
RM did acknowledge their blame, and have agreed to reimburse TBBC if they claimed it, so I tried emailing and calling them about this, but no one has responded to my email or answered my calls.
I would very much like to either be refunded or sent a new belt, but at the moment it's looking like I'll have lost money on this purchase, and not had a present for my boyfriend.
Very disappointed with this experience, especially as I tried to find a quality, ethical leather goods provider and not default to M&S.

January 8, 2021
Unprompted review
The British Belt Company logo

Reply from The British Belt Company

Dear Raluca,

We are incredibly sorry to hear about your negative experience. Your email before Christmas must have been missed and for that we can only apologise. We've located your order and I can confirm we'll be able to send a replacement belt to you on Monday.

Thank you for supporting our brand and once again, please accept our apologies for this error.

Best wishes,
TBBC Team

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Rated 3 out of 5 stars

Beautiful belt and although £65 very…

Beautiful belt and although £65 very happy with the quality . But I wouldn’t trust my reputation to Royal Mail . Arrived a day later than RM advised and couldn’t track on their app

January 8, 2021
The British Belt Company logo

Reply from The British Belt Company

Hi there,

Thank you so much for your feedback, we're so pleased you like the belt. We're very sorry you had a disappointing experience with Royal Mail but sadly once an order has left our warehouse this is out of our control. They have advised of possible delays during the pandemic, but we do hope this doesn't deter you from shopping with us in the future. We hope to see you again soon!

Best wishes,
TBBC Team

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