The Brot Box Reviews 

71
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its delicious, fresh, and authentic taste, often comparing it to bread found in Germany. People found the ordering process easy and appreciated the fast, reliable shipping, with products arriving well-packaged and in excellent condition. Many consumers also highlighted the excellent customer service, noting helpfulness and quick resolution of issues. However, some customers also noted issues with delivery, such as products arriving thawed or warm, and occasional communication problems regarding shipping delays.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the delicious taste and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products for being delicious,... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the ease of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the dependable, quick, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing happiness and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't know why there are a couple of such negative reviews, but our experience with Brotbox has been nothing but terrific. The bread always arrives in top quality condition. Sometimes the dry ice i... See more

Rated 5 out of 5 stars

In celebration of baking and serving this wonderful bread once a week (as a family treat) for TWO YEARS, I’m writing a review. I started with their large box and then switched to ordering my own box o... See more

Rated 5 out of 5 stars

The Brot Box is absolutely fantastic! Their bread is truly top notch — incredibly delicious, fresh, and so easy to bake at home. The quality is 100% excellent; you can taste the care and craftsmansh... See more

Rated 5 out of 5 stars

Everything I've ordered from The BrotBox is delicious especially the brotchen and pumpkin seed rolls. The shipping is quick and communication about it's arrival is spot on! Buy some now and se... See more


Company details

  1. Bakery
  2. Grocery Delivery Service
  3. Pretzel Store

Written by the company

The Brot Box brings authentic German bread, rolls and pretzel traditions to your table. The breads are crafted with care using simple, clean ingredients. From crusty sourdough to wholesome specialty rolls, The Brot Box makes it easy to enjoy real bread at home — delivered to your door and fresh from your oven in minutes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(71)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Memories of delights

I lived in Germany for 10 years and I miss the Breads, wurst and the beer. Your bread has brought me back to the early morning trips i took to the bakeries in Karlsruhe. The fresh breads i had for breakfast, lunch and dinner. So many types to choose from. Great product thank you.

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

the quality is great

the quality is great. No chemicals, flavor and the feeling this is real home made, not industrial bread. Expensive, yes, but I deserve it!!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Two Thumbs Up

We've ordered from The Brot Box multiple times now. I'm happy to say we give two thumbs up with great enthusiasm! Each type of bread we've ordered we've loved - the freshness, the taste, how they settle with our digestive system. (All breads are not the same.) It's got to be the flour and care they put into their product and the shipping process. My personal favorite is the Premium Seed Sourdough. My husband loves the German Country Loaf for his sandwiches. We've tried their other breads and rolls - they all are fabulous. Highly recommend!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect in every way!

Everything I have ever ordered from this company has been first class. The bread, the pretzels, and now those absolutely fabulous cinnamon buns. All have been quickly delivered, well packaged and in perfect condition upon arrival. Taste and texture have been wonderful for all their items. Certainly 10x better than any of my local bakeries. Their customer service is friendly and ultra helpful. I recommend this company to all my friends.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Wish I had found BrotBox sooner

This was my first order and everything arrived in great shape. The box was packed tightly with a couple ice bags to keep everything cold. The individual bags for each item are sturdy so there is no way the package can be punctured in transit. I am very pleased with the bread and rolls... tasty as all get up.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

This is the best bread I have ever…

This is the best bread I have ever eaten. This was my first time eating German bread. I would differently recommend this bread to anyone who has never tried it. I can’t wait to try more of Brot Box Bread. Love this Bread.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

Excellent service, excellent bread, speedy shipping. Always a pleasure to deal with. And the bread is all so good!! And excellent quality!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and customer service

My german friend told me about Brot Box. I am so happy with their service, the quality of their baked goods - everything is so good. I had to change a shipping date after order was placed - they responded quickly and it wasn't any problem. The baked items arrive safely in perfect condition. Very happy to be a customer.

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

As someone who grew up in Germany I…

As someone who grew up in Germany I love my Brot and Brötchen. Nothing is better than the smell of free baked bread steaming out of the oven. Who needs fancy dinner when they can have fresh bread... and Brötchen for the weekend...
Ordering and delivery was simple and smooth.
The Brot Box team has been very responsive and helpful to questions

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Delicious from the first to the last bite!

10/10 — Absolutely exceptional! The Brot Box website is easy to navigate, beautifully designed, and makes ordering a pleasure from start to finish. Their artisan-style breads are truly outstanding — perfectly crispy crusts, soft and flavorful interiors, and that authentic bakery taste that’s hard to find. Every loaf feels handcrafted with care, and the quality shines through in every bite. Best of all, these breads are a hit with the entire family — everyone loves them! Delicious, satisfying, and consistently superb, The Brot Box delivers a genuine gourmet experience right to your door.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering and delivery and AUTHENTIC GERMAN BREAD

It was a very smooth process and arrived 3 days after I ordered it. I placed 2 orders in two weeks. The dry ice bags in the first one were somehow cut but the website even states that is not a problem. This is the first bread I tasted over here that is exactly like in Germany!!! Each order was carefully packed. Finally, authentic German bread!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Robust Flavor

The variety and robust flavor of breads surpass what I can find at local bakeries. My orders are always packed carefully with great insulation. A tracking link for shipment is provided too.

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

If you haven't... you MUST try!

Brot Box is fantastic! I came for the pretzels, discovered the other delicious choices, and stayed because my body says it's cleaner than what I can get at the grocery store.
It doesn't hurt my stomach like grocery store bread.
The best part for me as a diabetic who is sick of keto bread, if I can keep it at 1 serving... it doesn't mess with my blood sugar, and I get to eat real bread.
It's the only bread I buy now.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have placed many orders and was very…

I have placed many orders and was very satisfied with the quality of the goods, the delivery and the condition they arrived in. Just placed another one.

Many of our friends that I referred to the Brotbox thanked me. Some even used the Brotbox goodies as take-home loot at adult and family get togethers and they were favorably received.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

A taste of home

I love ordering from The Brot Box! The ordering process is easy and the breads have always arrived timely and well packed. I also really appreciate how good the breads taste. Being German, I am picky with my bread and The Brot Box helps me feel a little bit more at home in the States. I am so happy this store exists.

January 29, 2026
Unprompted review

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