So I got sent out one particular pack of meat that was below the usual standard so reached out to inform the butcher and was refunded for that item. I have to say customer service seems to be a prio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I give you 5 stars for your meat but your website and app are very frustrating to say the least. No order I place is straightforward. I lose orders placed and have to start again. I have to keep go... See more
I can never fault this Butcher, meat arrives fresh so you can divide it and freeze it into usable portions. I have to ask though, is there any chance you could add fresh boneless goat meat to your onl... See more
Fantastic quality and price! As a single man buying a "family" meat pack provides me with enough quality meat for a month and keeps my budget manageable! After years of supermarket meat the change t... See more
Company details
Written by the company
The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts
Contact info
Herne Bay Road , CT2 0NJ, Sturry , United Kingdom
- 01227712571
- enquiries@thebutcherofbrogdale.co.uk
- www.thebutcherofbrogdale.co.uk
4.1
Great
634 reviews
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This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Quality meat delivered on time
February 28, 2026
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Always fab quality tasty meat at a…
Always fab quality tasty meat at a reasonable price. Lovely people to deal with. Service excellent. Highly recommend.
February 28, 2026
Delivery was very professional driver…
Delivery was very professional driver was informative polite.
The lamb was amazing
February 27, 2026
Great special offers
Great special offers, lovely meat, always good quality, fast delivery
February 26, 2026
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Very good quality meat easy ordering…
Very good quality meat easy ordering kept well informed and efficient delivery. Some very good deals always appearing definitely will become a regular.
February 27, 2026
Spent £37 on ribeye today from ruxley…
Spent £37 on ribeye today from ruxley absolute rubbish full of sinue, payday treat so underwhelming, will not use again , better value and quality at local butchers !
February 28, 2026
Unprompted review
I left it a few days before picking up…
I left it a few days before picking up my meat order as it’s never been ready on the day that I specified to pick up.
Unbeknown to me the butchers are now doing the orders in store so it had been waiting days for me but I never received any communication to say it was ready.
I asked to see the order before I left the store and the lamb rump steaks were tiny compared to what I’d ordered before and very fatty where they hadn’t been trimmed.
The rump steaks weren’t the best either and both the lamb and the rump was clearly underweight compared to what it said on the packaging.
After I had complained the young man in the butchers “ Jamie “ (very nice ginger haired lad ) redone my order with better quality meat but still gave me my original order.
I was told that the manager had originally packed up my order and think he’s not a particularly good manager if that’s what he’s giving he’s customers.
I’ll be checking the weights again if I decide to re order.
January 30, 2026
All ways happy with my meat order
All ways happy with my meat order any problems they are sorted out straight away
The deals are great as well giving you more to choose from
This week's meat pack is great value even got my daughter to buy one
The butchers of Brogdale is our favourite butchers one or should I say two very happy customers
February 11, 2026
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Outstanding butchers
Outstanding butchers; always helpful and prepared to go the extra Mike for heir customers
January 30, 2026
Great selection of highly quality meats…
Great selection of highly quality meats and sausages. They even have haggis! The staff is very helpful and attentive.
January 30, 2026
Great customer service every time!
I can honestly say we’ve never had anything from Brogdale Butcher’s that hasn’t been absolutely delicious! I regularly order their chicken breasts, diced steak and I can highly recommend their pork loins! Their offers are fantastic & a great opportunity to top up the freezer !
January 6, 2026
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I’d buy from here again
First time ordering from here and was a good experience. Pretty sure they gave more grams of mince beef than I bought. Meat was great quality and tastes lovely!
December 31, 2025
Always deliver on time price and quality
December 31, 2025
Meat is so tasty and tender my family…
Meat is so tasty and tender my family loves it
December 30, 2025
Great prices
Good quality meat at the right price. Brilliant Special Offers and delivery (with a very pleasant driver) for £1. What more could you ask for?
January 6, 2026
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This is a difficult review
This is a difficult review. I do believe I received poor delivery service. Perhaps their staff were not on the job , knowing the issues involved.
HOWEVER:
Brogdale have delivered and then refunded 100% my order.
This is something I did nor expect. An apology, perhaps a voucher would have been enough.
I commend this lot for the final approach to issues.
Perhaps all of us have learnt a lesson from this.
Chris
Hi Today I received a mail from PIP at Brogdale. I was outraged. It stated that I was not informed of delays because PIP knew of no delays. It stated that I was kept informed as they were aware. This is amazing (HOW CAN A COMPNY NOT KNOW WHAT IS GOING ON WITH DELIVERIES) AND I was NOT kept informed.
She stated pride in her service stating many above reasonable duty services and questioned my right to question. I did not get my order on the two days they promised. Time wasted
4 days late, no notification, (until I complained) and now PIP believes her amazing customer service (Stated) is being questioned!!!!
Granted the company has done the honest thing and refunded the order. And no request to return the food which I was prepositioned to do.
I suggest that some customer service education is needed, and perhaps an attitude change to self importance of service.
January 8, 2026
Unprompted review
Reply from The Butcher of Brogdale
Hi Chris,
Thank you for updating your review. We appreciate that you initially left a 5-star review following the resolution, and we’re sorry to see that, on reflection, the experience has clearly remained disappointing for you.
We fully accept that your delivery did not arrive within the promised timescales, and we understand how frustrating that is — especially when time has been set aside and expectations have not been met.
To provide some context, we dispatch well over 100 orders every day, the vast majority through our own local delivery network. We very rarely use national couriers, as we strongly believe in supporting local butchers and serving our Kent communities directly. The courier option is primarily offered to long-standing customers who have moved away but still wish to continue shopping with us.
During this period, severe weather caused significant disruption. Unfortunately, DPD were extremely irregular with both collections and deliveries, and despite repeated efforts, we received very limited and often unclear updates from them. This meant there were times when we did not have confirmed information to pass on, which we appreciate is frustrating from a customer’s point of view.
That said, regardless of the circumstances, communication should always feel clear, respectful, and reassuring. We’re sorry if this did not come across as intended, and your feedback has been taken on board internally.
We refunded your order in full because it was the right thing to do and because we stand by our service. We’re pleased the food was still usable and that no return was required.
Thank you again for taking the time to share your experience. Feedback like this helps us improve how we handle situations outside of our direct control.
delivered on time and meat looks lovely
January 3, 2026
Amazing quality for a good price
Amazing quality for a good price. Delivery was perfect
December 30, 2025
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