Had a car platinum warranty 14 plate engine blew in April 2024 they then decided to tell me car wasn't worthy fixing .. followed by they gone in to administration.. said I can claim my 299 back not a... See more
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Absolutely amazing company! I wouldn’t ever go anywhere else, excellent customer service, the company put the customer 1st, Aleks helped me choose the perfect car! I choose the seat Leon FR technology... See more
Company replied
Company is in a mess and has been given deadline according do companies house of feb 2025 to conclude matters. Failing that they are looking at a 3/4 year extension which is outrageous. They are sayin... See more
My son, was recently approved by you guys, and one your colleague managed to convinced him to pick up a BMW, didn’t think I’d see him in one considering his obsession with Scirocco. His adviser Al... See more
Company replied
Company details
Information provided by various external sources
Here at The Car Loan Centre our aim is simple - To supply quality used vehicles to customers who have been refused for finance everywhere else! All Vehicles come with MOT, Warranty and a 128 Point pre-delivery check as standard with Nationwide Delivery Available!
Contact info
77 Wollaston Way, Burnt Mills Industrial Estate, Basildon, SS13 1DJ, Essex, United Kingdom
- 03303800400
- info@thecarloancentre.co.uk
- www.thecarloancentre.co.uk
3.2
Average
957 reviews
No recent history of asking for reviews
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New car
Emma our sales person fantastic communication definitely would recommend
January 22, 2024
Unprompted review
Reply from The Car Loan Centre
Thank you for your review and recommendation Stephen! Happy Motoring! 🚙
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I had a car on finance back in…
I had a car on finance back in September. The whole team were fantastic. Once I received the car unfortunately 6 days later I was involved in a collision that wasn’t my fault and the car was a right off. I was devastated. I was so worried as the car was under finance. When I contacted the car loan centre they were amazing and did everything they could to help me. Once the claim was settled within a couple of weeks I was given another car with no issues whatsoever. I love my car and can’t thank the company enough for all their support. Would definitely highly recommend as a company.
5 stars 🌟🌟🌟🌟🌟 all the way from me.
September 10, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your amazing review and recommendation Beth! We're so pleased to hear that you have had such a good experience with us despite your unfortunate situation. We will pass along your kind words to the team who were happy to help you. Wishing you many happy miles in your new car 🚙
I was in urgent need of support and…
I was in urgent need of support and they were 110% supportive and helpful from start to finish helped me get a affordable price per month especially whilst having an iva
January 8, 2024
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Tyler! We're so pleased that we were able to help and find the right plan for you! Wishing you many happy miles! 🚙
Avoid if you want a working car!
I picked my citroen c4 cactus up and within 3 weeks the engine light was on. I took it to my garage and they said a replacement adblue tank is required and it would need to go to the main dealer to be repaired. I have reached out to warranty, customer services and collections all who don't want to accept the responsibility of selling me a faulty car! We are now over 3 months down the line and the car is still broken! I have asked for direct contact details of the company director but neither sales nor collections department will give me the details. I'm more than happy to pay for a car that's fit for purpose but rectifying the issue doesn't seem to be a priority for this company! Now I have a termination of contract letter and threats to take the car away! I'm currently in the process of speaking with the financial ombudsman and a solicitor because this is just disgusting. If you want a fit for purpose car and excellent customer service then avoid this company like the plague!! None of them actually want to help they all just seem to hit auto response emails which leads to you going round and round in circles!!
October 1, 2023
Unprompted review
Reply from The Car Loan Centre
Hello Laura,
We are disappointed to receive your feedback.
We want to assure you that each of our vehicles undergoes thorough checks and receives an MOT from a registered DVSA garage before we deliver, or you collect. However, as with anything mechanical, unexpected issues may arise. We understand that this can be frustrating.
From reviewing your account, I can see that you have been in discussions with your warranty company who have requested that you visit a DVSA registered, third-party garage and send them a report, as part of their policy.
If this process has been followed and they are unable to help you, then we will escalate for approval internally. Unfortunately, we have not received the necessary information and as per our communicated process, this means that we would be unable to rectify the situation.
We would like to assure you that in the circumstance that a contractual agreement has been broken, our policy is to follow a process that includes support and various communications via phone, email and mail. Unfortunately, once this process has been complete with no positive solution, further steps would have to be taken.
We genuinely do want to help those who have struggled to obtain finance whilst maintaining a high standard for our vehicles and customer satisfaction. We do hope that we can continue to work with you to reach a positive outcome.
Please contact us on customercare@thecarloancentre.co.uk for further assistance and a member of the team will be happy to help.
Kind regards,
The Car Loan Centre
Beyond happy
Aleks was extremely helpful and made the process very straight forward. Thoroughly recommend and beyond happy with the service.
December 30, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your review and recommendation! It's great to hear how helpful Aleks was throughout the process and we hope that you love your new car! 🚙
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The car loan centre
Easy process very helpful victoria was great would reccomend for people with bad credit csn get some nice cars will be useing again in the future thanks alot very Satisfied
January 18, 2024
Unprompted review
Reply from The Car Loan Centre
Thank you for your review and recommendation Ross! We're pleased that we were able to help you and we will pass along your feedback to Victoria. We're looking forward to helping you again in the future!
If considering purchasing a car on…
If considering purchasing a car on finance with this company then I would advise anyone to avoid. The interest on the loan is criminal and should not be allowed in 2024, exploiting customers! The car we received was definitely not to the standard in the description and was awful, paint splattered all over the body of the car and the interior just plain awful. I feel that the company should be investigated by the financial ombudsman for misleading customers on sale of the car and then turning up unannounced taking the car and personal possessions without prior notice or with permission!
January 17, 2024
Unprompted review
Reply from The Car Loan Centre
Hello Lewis,
We are disappointed to receive your feedback.
As a specialist lender, we help 1,000's of customers who have had difficulties attaining finance elsewhere and we would like to assure you that the costs and rates associated with our service are constantly reviewed to ensure that we are fair within the market.
We are sorry to hear that we did not meet our usual standards that we expect for every one of our vehicles. Every vehicle undergo comprehensive checks prior to handover/collection, we will investigate this matter further and ensure retraining is carried out if applicable.
Unfortunately, we have not been able to find your account with the information available to us, please contact us on customercare@thecarloancentre.co.uk with your details and we will look into this matter for you.
We would like to assure you that in the circumstance that a contractual agreement has been broken, we follow a strict policy of communication and support for all customers, we would not retake possession of a vehicle until this policy has been followed, this includes multiple communications via email, phone and mail.
If you require free and impartial independent advice on arrears, please contact your local Citizens Advice Bureau www.citizensadvice.org.uk, or the Money Advice Service www.moneyadviceservice.org.uk/en
Kind regards,
The Car Loan Centre
Aleks has been very helpful in the…
Aleks has been very helpful in the process of finding me the right car
January 17, 2024
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Deane! It's great to hear how helpful Aleks has been and found the right car for you! We wish you many happy miles! 🚗
Great experience Victoria extremely…
Great experience Victoria extremely helpful in fining me a car didnt think it would be this easy thank you so much
January 16, 2024
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Ben! We're glad that you had a great experience with us and we will pass along your kind words to Victoria who was happy to help! Happy motoring! 🚗
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Amazing and hassel free.
Excellent service from the application process to picking up the car. Emily was just brilliant and very honest and clear infact everyone I spoke to couldn't be more helpful and understanding. They also have a brilliant stock of vehicles to choose from.
Would definitely recommend.
January 8, 2024
Unprompted review
Reply from The Car Loan Centre
Thank you for your review and recommendation Gee! We're so pleased that you received an excellent service from the team. We will pass along your kind words and we wish you many happy miles! 🚗
Aleks was amazing and very helpful
December 21, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Charlotte! We are pleased to hear how helpful Aleks has been throughout the process and we hope that you love your new car!
Good and bad
Sales was good, a-bit slow when it comes to questions after you've paid the deposit. Almost uninterested.
Booked in to collect car, received a call to reschedule as they was missing a part for it. So I wanted to cancel as this has been promised collection. They found the part or it had been delivered 10 minutes later, so said not to worry car is ready to collect.
Drove away, on way home service light came on. Which was a little annoying.
Then a few days later I drove over a pothole, no wheel brace so had to await the aa for two hours, which was also annoying.
After air freshener had warn out there’s a strong smell of wet dog which is ok, just wish this had been handled better not just masked with an air freshener. Will now need a full valet.
Few niggles really, no chase up to see how the vehicle is suited which these could’ve been ironed out.
December 27, 2023
Unprompted review
Reply from The Car Loan Centre
Hi,
We are disappointed to hear that you are not completely satisfied with the service that you have received, though we are pleased to hear that we were able to quickly resolve the situation on collection day.
We would like to assure you that every one of our vehicles undergo comprehensive checks and an MOT prior to handover/collection and all come with a 6-month warranty, with the option to extend this warranty. However, with anything mechanical, matters may arise unexpectedly and we understand that this can be frustrating.
Could you please provide us with further information so we can investigate this matter, we expect a high standard for our vehicles and we are disappointed to hear that on this occasion we did not reach our usual standard.
Please contact us on customercare@thecarloancentre.co.uk and a member of the team will be able to assist you further.
Kind regards,
The Car Loan Centre
Vicki was professional reliable and…
Vicki was professional reliable and quick to deal with. So happy I could get my car finance.
January 6, 2024
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Ritchie!
We're so pleased to hear how helpful Victoria has been throughout the process and we hope that you love your new car!
Happy motoring 🚘
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Aleks was great
Aleks was great . Took me months to finnaly chose the right car and she was always happy to help. Car looked better in person than on pictures surprisingly. Paid the handling fee and was collecting the car within 4 days . Very easy process . Would highly recommend Aleks and car loan centre.
December 15, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Elvin! We are so pleased that we were able to help you and find the right car for you! We will pass along your kind words to Aleks, who was happy to help and we wish you many happy miles!
20k for a 14 plate car £412 a month
20k for a 14 plate car £412 a month, people are buying range rovers for that sort of money, ridiculous company that take advantage of people with poor credit, don’t buy from them it’s ridiculous
December 15, 2023
Unprompted review
Reply from The Car Loan Centre
Hi Shaun,
Thank you for your feedback.
We are a specialist lender helping 1,000's of customers who have had difficulties attaining finance elsewhere. The costs and rates associated with our service are constantly reviewed to ensure that we are fair within the market.
For any more information on our service please visit our FAQs, or if you have questions about our Underwriting process please contact us on customercare@thecarloancentre.co.uk
Kind regards,
The Car Loan Centre
Most amazing service
Helpful..quick to respond....goes over and above....
Is just to name a bit of our service we received from Aleks.
She was simply amazing and thanks to her I now have my dream car!!
Thank you so much
Hayley
December 12, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Hayley! It's great to hear we were able to help you get your dream car and we will pass along your kind words to Aleks! Happy motoring!
Amazing experience
Honestly so amazing, I am surprised on how quickly it all went even when I was being a bit picky on car. Aleks was amazing with the whole process, she was fast, friendly and as excited as me she responded quickly with any enquiries I had. THANK YOU
December 8, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your great review Ethan! We're so pleased to hear how helpful Aleks has been and we hope you love your new car!
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Iv had to give one star rating which…
Iv had to give one star rating which shouldn’t even be that!!
After buying car off these back in August 2021 Iv had nothing but problems, over £2k spent out my own pocket to be repaired, to be told that in 6-18months time the car would be written off due to the corrode underneath the car!
Still waiting on a new car from over 8 months ago, no apology no nothing from these! Puddles in the car constantly mushrooms growing in the boot all electrics damaged! To the point I have give them the car back!! I have been in contact with CA and loads of other companies that deal with places like this and I have been told that with all the evidence I have I have a good court case on my hands!
But I’m waiting to see what this shambles off a place offer!!
They’re so keen to sell cars that ain’t roadworthy then once they get the sale they don’t give two Fs!!
To the point if I see my old car on the road being driven by someone else! I’ll be following them and letting them no all about the car!!!
Also sell you warranty for the car when half the problems ain’t covered or the garages don’t deal with.
They must pay people to give them good reviews because I can’t see everyone rating them! Unless they have ONLY just bought the cars from them give it months and surly there problems will start popping up!!
Stay well clear from these!!
December 7, 2023
Unprompted review
Reply from The Car Loan Centre
Good afternoon Charn,
We are sorry to hear about your experience with us.
We understand that it is frustrating when matters like this arise and we would like to assure you that we take this seriously. Every one of our vehicles must meet a high standard prior to handover/collection and we are going to investigate this, though as with any vehicle concerns can arise unexpectedly.
From reviewing your notes I can see that we were not notified about any of the points that you have raised until unfortunately, you had exceeded your 6-month warranty period, though I can see that we have been working with you to reach a solution.
If you have further queries please contact us on customercare@thecarloancentre.co.uk
Kind regards,
The Car Loan Centre
Aleks from car loan center is an…
Aleks from car loan center is an absolute legend, very helpful and kind,well spoken and very clear with the whole process.
October 5, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Benn! We're pleased to hear how helpful Aleks has been throughout the process and we hope you love your new car!
Amazing job well done
Amazing job well done
Want to say a special thank you to Victoria who has helped me sorted things again
November 28, 2023
Unprompted review
Reply from The Car Loan Centre
Thank you for your review Amanda! We're so pleased to hear how helpful Victoria has been throughout the process and we wish you many happy miles!
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