The Cornish Bakery Reviews 

262
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff for being friendly, welcoming, and efficient, often highlighting their helpful and customer-focused attitude. Many also enjoy the delicious coffee and pastries, which frequently contribute to a positive experience. However, some customers noted issues with product quality, describing items like pasties and croissants as dry, tasteless, or unpalatable, while others found beverages lukewarm, bitter, or excessively hot. There were also reports of inconsistent service, with some staff perceived as indifferent or unpleasant, alongside operational concerns such as not accepting cash or inability to heat food.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising items like chocolate croissants,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as lovely, helpful, and friendly,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the delicious chocolate and... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating the fantastic and lovely... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the phenomenal,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more

Rated 4 out of 5 stars

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed. Union coffee was great choice and quality. M... See more

Rated 2 out of 5 stars

Canterbury Shop Firstly, we chose to eat in but were told that there are no plates due to the dishwasher not working! Secondly, the toilet lid was broken and the toilet paper was resting in the s... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

262 reviews

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3.4

All reviews

(262)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Kind considerate friendly highly recommend

Amazing environment very kind friendly and inviting.

So accommodating of children.

Great look go above and beyond for the customers

Accommodating of additional needs.

Steps into and to toilet just to be aware of.

Would highly recommend going will be returning.

January 21, 2024
Unprompted review
Rated 4 out of 5 stars

Keswick Cornish Bakery

Friendly welcome, nice atmosphere, delicious afternoon tea. Dog welcome. Thank you to the very pleasant lady in charge and serving

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

Reuse to use shops that refuse to take…

Reuse to use shops that refuse to take cash

January 9, 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Dear Sophie, Thank you for feedback. Our cashless policy is a difficult decision made with a deep consideration of our customers and consultation with our team members. We are a growing independent business and whilst some of our bakeries are in central locations that have a facility to bank cash, most of our bakeries are in rural locations where banks and post offices have now closed, with very little likelihood of reopening.
We want to offer our customers a consistent service, and we therefore feel it will cause more confusion if some of our bakeries take cash and some do not. We currently believe being a card-only company has added benefits, in that it’s cleaner, speeds up service and is safer for our teams.

Thank you again for sharing your feedback which is much valued and always taken into consideration.

Rated 5 out of 5 stars

Great coffee and cherry croissants on…

Great coffee and cherry croissants on New Year’s Day. Served by Sam and she was awesome. Totnes Cornish Bakery is amazing

January 1, 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Dear Baz, thank you for your feedback, please can you share which location you visited to info@thecornishbakery.com so we can share your compliment with Sam!

Rated 1 out of 5 stars

One of the most racist experiences ever

The pastries were not that bad but the service overall was horrendous. One of the staff simply ignored me and gave me a dirty look due to my skin colour.

December 28, 2023
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi there, thank you for your feedback, please can you contact us on info@thecornishbakery.com with the location you visited and we will investigate this with the area manager for you. Kind Regards, Cornish Bakery

Rated 2 out of 5 stars

Cornish Bakery in Long Eaton

Cornish Bakery in Long Eaton. I was Gobsmacked by the Price of a Sausage Cob, £4.25, the Sausage was burnt and not good quality, I had a piece of Carrot cake £2.75 which again was not good quality, such false Economy, I know things have increased in price but I would expect a decent quality product, TERRIBLE, can’t believe there were so many in the Shop, my taste Buds must be too Sensitive or something? 1st and last time I will be going!!

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

Just bought and threw away a carrot…

Just bought and threw away a carrot cake and a feta/onion tart bought at the Hastings Old Town branch. The assistant put the, in a bag to take away but when I opened the bags the Carrot cake had discoloured icing covering on 2/3rds of the cake and the Feta tart was mostly uncooked pastry. I will avoid in the future.

November 23, 2023
Unprompted review
Rated 3 out of 5 stars

It was okay

We visited the Norwich store. It was all okay, we had 2 different pasty’s and a coffee, both were okay but nothing impressive and the coffee was very bitter/burnt tasting.
The shop itself was nice, spacious and clean and the staff were nice but not very chatty.
Overall it was okay, but we probably won’t come back.

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor for dietary requirements

Very poor for dietary requirements. The only thing that was Gluten free, apart from salad, was the tortilla and the ubiquitous chocolate Brownie. When I think.of how many different bakeries/pasty shops in Cornwall have a Gluten free pasty option there is absolutely no excuse for this nationwide chain not to provide one. Won't be bothering to visit my local one in Salisbury-if they can't cater for people like me then they don't need my money!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

What a wonderful bakery

What a wonderful bakery. The atmosphere, assortment both sweet and savoury is excellent. I had the joy to eat the Cherry and almond croissant …absolute perfection. Everyone so helpful , fabulous atmosphere:)

October 29, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid cashless company

After someone said they are a lovely business with great food I went to check them out only to find out that after I tried to pay they refuse cash. Told them I got the right change. Still a big no so left everything on the counter and told them why I was leaving and left. NEVER AGAIN WILL I GO ANYWHERE NEAR THEM

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Pop in today in Norwich

Popped in today in Norwich
Wow what can I say. What a lovely place, a lovely choice of pastries, staff very warm and welcoming, was served by Louise, nothing was too much trouble. We had the croissants. They were lovely, buttery and not too flaky. We took a couple of the sausage rolls home with us and they were absolutely delicious. The meat was tender, tasty and not too much pastry . When go back into Norwich, we will be definitely heading back in there.

September 30, 2023
Unprompted review

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