The Cornish Bakery Reviews 

262
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff for being friendly, welcoming, and efficient, often highlighting their helpful and customer-focused attitude. Many also enjoy the delicious coffee and pastries, which frequently contribute to a positive experience. However, some customers noted issues with product quality, describing items like pasties and croissants as dry, tasteless, or unpalatable, while others found beverages lukewarm, bitter, or excessively hot. There were also reports of inconsistent service, with some staff perceived as indifferent or unpleasant, alongside operational concerns such as not accepting cash or inability to heat food.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising items like chocolate croissants,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as lovely, helpful, and friendly,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the delicious chocolate and... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating the fantastic and lovely... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the phenomenal,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more

Rated 4 out of 5 stars

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed. Union coffee was great choice and quality. M... See more

Rated 2 out of 5 stars

Canterbury Shop Firstly, we chose to eat in but were told that there are no plates due to the dishwasher not working! Secondly, the toilet lid was broken and the toilet paper was resting in the s... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

262 reviews

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3.4

All reviews

(262)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Cornish Bakery, Totnes

Often use Cornish Bakery cafes while travelling around the UK in my campervan. Recently [15th Sept] while touring Devon stopped off at Totnes Cornish Bakery for afternoon tea. Also bought a pasty to take away for later.....unfortunately on leaving left it in my bag under the table and forgot about it. While waiting for the Dartmouth bus some distance away a chap from your shop [sorry i didn't get your name] amazingly appeared with my bag & the all important pasty.....that's service! Please thank Charlotte & staff for tracking me down and going above the call of duty. It was my second visit of the day as i also called in during the morning....your pasties really are that good. Geoff [Oxfordshire]

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Have been visiting the Cornish Bakery…

Have been visiting the Cornish Bakery in Lymington Hampshire for a long time now where all their pastries and food is first class. Since Sarah the manageress joined the company the whole ambiance and cleanliness has improved ten fold which is a big improvement. Can't recommend it highly enough.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

tasty pastie and cornish pastie

As a bus driver we get about so know a good late when we taste one , excellent taste good service friendly to. Pasties are scummy .Had a bread pudding to die for must have been slow baked in a bain marie lovely vanilla flavouring

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great stop

Was at the Cornish Bakery at Gretna Gateway today and was really impressed with the quality of the food and the friendliness of the staff. I would recommend a visit and I will definitely be back

September 7, 2023
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi Dennis, thank you very much for the lovely review. The team work so hard to make sure every customer is given the best service and its great to hear they have done an outstanding job. The feedback will be passed onto the team and I'm sure it will make their day.
Donna, Bakery Manager

Rated 1 out of 5 stars

Uncomfortable experience - Bourton on water

Visited Bourton on Water today 2/8. My partner waited outside with our newborn while I negotiated our order, unsure at this stage if we would eat in or take out, it got a little busy all of a sudden, but the friendly staff member remained focused on my order and advised that they had room to seat us inside as there was more available seating to the back, which was well received. After settling up I went out and informed my partner that we were welcome to sit inside with the pram, so she comes in and I wait for the coffees; so far so good. Whilst seated we were approached by a female member of the team who without hesitation proceeded to tell us we could not eat in as we had take away cups and bags with our food, I explained what had happened at the till, she demanded to know if I had paid extra to dine in, I of course didn’t know if the clerk charged me at the till for the pleasure, so I offered to add to a tip jar if he hadn’t, this was not acceptable to her, after I asked her if she’d like us to leave she said yes if it became busy we would have to go. I figured I would sense check myself on the way out, and there was no signage or other indication such a rule existed. I’m no expert in customer service but I wouldn’t expect this type of interaction is acceptable in any hospitality setting.

We were made to feel really uncomfortable while we rushed our lunch to get out of there. The young chaps on the counter were helpful though, I hope their summer job isn’t too toxic!

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

What a great place friendly atmosphere…

What a great place friendly atmosphere food was delicious and service was second to none will definitely be returning here well done team

We visited your Beverly store

August 19, 2023
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi, thank you for your review, its great to hear that our bakery team have done a fantastic job delivering your great food and service. Please can you confirm which location you visited so we can forward on the lovely comments.

Rated 5 out of 5 stars

Gloucester quays

I spend time in the Cornish bakery every week while my daughter attends tutoring. The staff, especially Charlie, are always so welcoming and helpful. They have the best scones I have tasted and I am always buying danishes and sausages rolls for the following day as my children look forward to their Wednesday morning breakfast treats.

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Best Coffee Ever

Once again we are down in Beautiful Devon we normally come 4 to 5 times a year but we have been working away since last September. We were so looking forward to going to one of our fave places The Cornish Bakery at the Affinity Village in Bideford .

We were blown away with the refit it's looks so good the attention to detail is excellent.

So the coffee is always fantastic the consistency of every cup is brilliant some coffee shops just don't get it right

The lady who served us was Sarah the manager, she was explaining how super pleased she was with the feedback to the re fit and to the new products ,When you have someone in your business who is so passionate about where they work and love what they do it makes us all want to come back time and time again ,we have seen Sarah on a few occasions now over the years and she has such a amazing rapport with her team

Then we were super excited by the new products they have, me and my family had a really good choice of everything but the stand outs were the pasties ( we are signing up to have them delivered to us in Edinburgh nothing as good anywhere ) and oh dear the Earl Grey are the most nicest looking and the tastiest cakes we have every had

Outstanding service Amazing products

Thank you

The Dean Family

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Cornish Bakery in York…

Popped into the Cornish Bakery in York yesterday & as always bought too much. We were served by the bright & welcoming Lottie. She packed our goods with care & was knowledgeable about the products. The pasties were tasty & the custard tarts delicious as always. Always a treat.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff. Great service. Delicious selection of cakes and pastries. Lovely coffee. Visited twice in one day. Thank you 😊

July 13, 2023
Unprompted review
Rated 2 out of 5 stars

Clarks Village Poor Management/Service

Visited the Cornish Bakery at Clarks Village Outlet, Street yesterday. Good food, but prices are high for what it really is. Can't give more stars as having purchased hot food it was cold by the time we got to eat it. About time they stopped allowing couples and families to grab an inside table whilst someone else in their party goes and joins the queue resulting in those who have paid the extra tax to eat in and are served can't get a table and had to go and sit at the few tables outside in a cold wind and drizzle. Spoke to a young member of staff who couldn't care two hoots.

July 3, 2023
Unprompted review
Rated 1 out of 5 stars

Cash less

Despite the food being nice, I will not be returning due to the place being cash less and only taking card there are plenty of places that welcome my real money so I'll support them instead

June 26, 2023
Unprompted review

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