Good shopping experience. Staff attentive but allowed plenty time/space for browsing yet they made themselves available when I had questions. Robbie moved chairs around to suit my tastes without any... See more
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Review summary
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The lady who served us was so lovely gave us upl information we needed and asked .We left to go to other shops but returned to Designer Rooms because we loved our purchase ❤️
Went to The Designer Rooms to look at furniture they had a great choice of furniture and sundries . The staff were most helpful and after picking a sideboard and table we arranged to have it deliver... See more
Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more
Company details
Written by the company
The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.
Contact info
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Excellent experience with James at…
Excellent experience with James at Braehead store. Very helpful and beautiful range of furniture
August 9, 2026
Unprompted review
Dean was so helpful and informative
Dean was so helpful and informative. He knew exactly what we were looking for. We have been to several furniture stores recently and he was by far the best person that we dealt with.
August 9, 2026
Unprompted review
James at the Braehead Store
James at the Braehead Store was extremely helpful and friendly and made our visit very enjoyable. We also got a great deal on our item of furniture that we purchased.
August 9, 2026
BHP Store (Braehead)
BHP Store (Braehead), James , fantastic customer service. My friend and I went to browse and one left with a new dining suite, the other a the beautiful Sensum Diffuser. Friendly and knowledgeable young man , not pushy in the slightest , hence the purchase. A credit to your store
August 8, 2026
Unprompted review
Lots of beautiful furniture to choose…
Lots of beautiful furniture to choose from. Store is very well laid out and spacious. Staff member Heather was very helpful and friendly.
August 8, 2026
We really appreciated the time given to…
We really appreciated the time given to us and the very helpful advice when considering purchasing accessories for a newly decorated lounge. Standard lamp and beautiful now on order.
August 5, 2026
Fab store bought divan bed & recliner…
Fab store bought divan bed & recliner sofa and chair the guys who help me pick were fab very helpful will defo return 5☆ well deserved
August 8, 2026
Visited Braehead store today and Denise…
Visited Braehead store today and Denise Sutherland helped me. She was amazing helped me through all the paperwork for my order.
Lovely member of staff asset to the store
August 8, 2026
The lady who served us was so lovely…
The lady who served us was so lovely gave us upl information we needed and asked .We left to go to other shops but returned to Designer Rooms because we loved our purchase ❤️
August 7, 2026
Visited The Designer Rooms Braehead
Visited The Designer Rooms Braehead. Bought 2 lamps in the sale. Got them home, unpacked them and the gold on both shades were severly scratched and hideous to look at. Called them and they said they were exdisplay models. There were no signage for customers notifying them they were ex display or reduced from original price due to ex display. I assumed that they were brand new but they are not. When calling them they said bring them in for exchange or credit note, they are refusing to refund me and breaching their own returns policy which clearly states on their websife full refund within 30 days. They are clearly selling damaged goods without notifing the customers which is illegal
August 7, 2026
Unprompted review
Reply from The Designer Rooms
Thank you for your review. We’re sorry to hear that you were disappointed with your purchase from our Braehead store.
We would like to clarify that the two lamps purchased were ex-display items and were being sold from our dedicated clearance table at a substantially reduced price. Clearance and ex-display products may show signs of being on display or handled, which is reflected in the reduced selling price.
We’re sorry if you did not realise at the time of purchase that the lamps were ex-display. However, we would like to reassure customers that we do not knowingly sell damaged goods as new.
Regarding our returns policy, the 30-day refund policy referenced on our website does not apply in the same way to clearance/ex-display items purchased in-store. Our team has offered for the lamps to be returned to the store for an exchange or credit note.
We appreciate your feedback regarding the signage around our clearance area and will take this on board to ensure the status of ex-display and clearance products is as clear as possible for customers going forward.
The Designer Rooms
Polite and very helpfull service…
Polite and very helpfull service delighted with my purchase
August 3, 2026
Good customer service from in shop…
Good customer service from in shop staff. Phoned up the next day and ordered additional item that I had seen and it was all ready the next day for pick up at the shop.
July 27, 2026
Exceptional customer service
Exceptional customer service-We went out for a soft, comfortable chair for my daughter and Jamie at the Braehead store was amazing. Thank you so much for the all your help. The leather recliner is fabulous, thanks for going the extra mile, we are so grateful
August 1, 2026
Great Customer Service
Great experience, so happy with my purchases, the customer service is outstanding. Lorraine & Liz are so helpful and genuinely nice people. It’s a pleasure even to just browse the store
August 5, 2026
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