I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191K reviews
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Staff was very helpful during shopping
Staff were very helpful during shopping at Canary Wharf
September 8, 2026
I have been in the shop on several…
I have been in the shop on several occasions and the young lady who was in the Stockport branch yet again excelled either her service.
She is a credit to your company
September 11, 2026
Super friendly stuff highly recommend…
Super friendly stuff highly recommend recommended
September 8, 2026
The customer service was amazing
The customer service was amazing. There is a young chap working who truly enjoys his job and I really like going there.
September 11, 2026
I like that they open to reduce by the…
I like that they open to reduce by the discount and accept some credits to help their customers. Easy access and straight forward itemised item. Well done. - “Miss Jenni”
September 7, 2026
Great choice of fragrances and…
Great choice of fragrances and excellent prices with discounts and you save even more as a member.
September 10, 2026
Customer service was excellent
Customer service was excellent, was given lots of choices and recommendations. Very friendly and informative
September 11, 2026
Usually get my purfume from the shop at…
Usually get my purfume from the shop at Resorts world... really friendly and helpful staff...
September 11, 2026
Great friendly service and very helpful
September 11, 2026
The young girl was really helpful and…
The young girl was really helpful and the only reason I didn’t go somewhere else to buy something. Can’t remember her name but she likes rockstar but drinks it too fast
September 11, 2026
It was really a great and fantastic…
It was really a great and fantastic experience
September 7, 2026
The customer service was great
The customer service was great. I ended up buying two bottles of Pleasures perfume by exteé lauder. I am definitely going g back for more buys
September 10, 2026
The good customer service was great.
September 8, 2026
Nice customer service
September 8, 2026
100% dedicated staff
I collect certain fragrances ,maybe two a month, never have I had an unhelpful member of staff , this is the Aylesbury branch and they should be a bench mark for all shops and outlets selling fragrances . superb
September 10, 2026
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