Better Home Products UK Ltd Reviews 

2,229
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Upon unpacking my premium 40m rotary washing line, I found that one of the arms had snapped off during shipment. I emailed Better Home Products to inform them of the breakage, to which they replied wi... See more

Rated 5 out of 5 stars

The service given by The Home Laundry Company is always top notch. However, this is the second rotary clothes drier which we purchased. Whilst a good sturdy product, the plastic parts are serviceable... See more

Rated 5 out of 5 stars

Highly recommend this company - they have an easy to use website and excellent service. Ordered rotary airer late at night on a Sunday, recieved it by midday on Tuesday. Noticed that a tiny, non essen... See more

Rated 5 out of 5 stars

Having bought a rotary drier some years ago which failed within the warranty period, it was replaced free of charge. The replacement one then failed and I was given a 35% reduction on the price of a n... See more

Company details

  1. Garden Center

Written by the company

Welcome to Better Home Products UK Ltd. We design, manufacture and distribute rotary washing lines, indoor clothes airers, retractable washing lines and a wide range of other laundry products for home and professional use. Our aim is to deliver great value for money and the very best customer service possible and we work hard to do that every single day.


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4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

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(2,229)

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Rated 5 out of 5 stars

rotating washing line

Bought this rotating washing line for my son. Gave him 5 different companies to choose from. Picked this one on best reviews, plus the pole comes in two parts for easy storage in winter. It is good and strong, comes with metal ground spike [ not plastic ]. Free cover is included. My son says it is well worth the money.

June 4, 2020
Unprompted review
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Rated 4 out of 5 stars

Ground "spike" is a confusing description.

Web site stated a spike to mount the pole. From adverts for other ground spikes I assumed it was a soil spear so that we could hammer it into a lawn. When the pole arrived, which it did very promptly, the instructions said we should concrete the spike into a hole. That was not what we were looking for. Maybe we should have watched the "How to" videos before we ordered.
We did eventually manage to hammer it into our lawn with sufficient depth to be able to mow over it but it was very hard work. Time will tell if it shakes itself lose. Pole now erected and looks fine, however not yet used it with a full load.

May 16, 2020
Unprompted review
Better Home Products UK Ltd logo

Reply from Better Home Products UK Ltd

Hello,

Thank you for your review this is greatly appreciated.

Please note you can in fact drive the metal ground spikes directly into firm earth without concreting by hammering the top of the ground spike (ensure you protect the ground spike with a piece of wood before hammering) however we would recommend for the spikes to be concreted for secure stability.

Please let me know if you have any further issues by emailing me on enquiries@rotarycareline.co.uk.

Best regards
The Home Laundry Company

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Rated 5 out of 5 stars

Great service

Perfect. Had a pre order enquiry which was answered quickly and informative. Can't fault the service, would fully recommend.

April 11, 2020
Unprompted review
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Rated 5 out of 5 stars

Our rotary line arrived within a few…

Our rotary line arrived within a few days which is remarkable really considering the chaos around covid 19 and the delays to things that’s brought . The ordering of the line was simple and the choices online were well detailed with plenty of information about the product . It is well built and strong and sturdy and love the coat hanger grooves on the end of each arm ... genius ! Very easy and smooth to push up and down and even the strap to stop it tangling when closed is a thoughtful addition and useful . The cover seems strong and well made . Too early to tell about longevity of course but at the moment full marks indeed .

April 5, 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend

Excellent service, quick delivery.
Airer was as described, good quality and is already in use! Quick and easy to set up.
The 40mm pole diameter was important as that is the size of the holder already in our patio! And it fits. Thank you.

March 30, 2020
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Rated 5 out of 5 stars

Excellent product

Excellent product. Very swift delivery. Second time I have bought from HLC as I have recently moved to a new home. Highly recommend.

March 20, 2020
Unprompted review
Rated 5 out of 5 stars

Good item

Arrived faster than anticipated. Good sturdy item, plenty of line space. Easy to put up and down to pack away in its case. Very pleased with purchase.

February 26, 2020
Unprompted review
Rated 4 out of 5 stars

Just the line I was looking for

Arrived quickly looks great just what I want, unfortunately weather prevents me from cementing in ground so will have to wait until it stops raining. Sure it will be ok once I get to use it. Very good value for money.

February 20, 2020
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Rated 5 out of 5 stars

Very robust

Arrived promptly, it looks extremely robust although haven’t used it yet due to the terrible weather . It does seem good value for money

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Effient reply to my e-mail with reason for delay.

GIVE IT TIME I HAVEN'T NOT RECEIVED THE GOODS YET.
The goods arrived late but intact. The company got intouch explaining the reason for the delay which I accepted. I am therefore happy to reaccess my review. Many Thanks.

February 15, 2020
Unprompted review
Better Home Products UK Ltd logo

Reply from Better Home Products UK Ltd

Dear Mr Furze,
We are really sorry to learn that you have not yet received your product.
After further investigation we have discovered your items did in fact did leave our warehouse on 10th February but due to courier issues did not get delivered last week which would have been within our 5 day normal delivery time scale we allow. The couriers have advised that your item should be with you today or tomorrow however as a gesture of good will we will be refunding the carriage that you paid on your order.
Once again we are very sorry for any inconvenience that this may have caused.
Best regards, The Home Laundry Company.

Rated 5 out of 5 stars

Happy returning customer

Very happy with my purchase, shame the delivery driver couldn’t read the address label, it was delivered some 10 doors away, but no problem. This is my second purchase, the first being some 8 years ago or more so would definitely recommend.

February 10, 2020
Unprompted review

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