Wonderful product although unfortunately the mini boots slipped off my feet as slim footed. Would still like to say the Hut provided excellent support throughout the ordering, dispatch & return p... See more
Company replied
TheHut
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See what reviewers are saying
Packaging was very poor - footprints on front of parcel by address label & packaging was ripped on one corner exposing the corner of the clothes rail which was scratched back to the bare metal. Once u... See more
Company replied
Delivery on time Ralph Lauren polo shirt advertise custom slim fit What arrived was slim fit Which I would have not ordered £2.99 return And there is a charge for shipping too Which on this order I di... See more
Company replied
Prices are fantastic for designer products. Plenty of sales and an added bonus for keyworkers and NHS staff regarding The Blue Light.Delivery is unbelievably speedy.Cant fault The Hut.A great find via... See more
Company replied
Company details
About TheHut
Written by the company
The Hut.
Helpful Links
About Us
If you're looking for the latest designer fashion, homeware and beauty collections all on one convenient site, you're in the right place. With carefully curated edits and buying guides, you'll find exactly what you've been searching for, as well as things you didn't know you were!
Founded as the flagship website of The Hut Group, and in good company with sister brands LookFantastic and Myprotein, TheHut.com is one of Europe's largest online retailers.
Be one step ahead with updates on the latest arrivals, new designer launches and must-have items, and be the first to know about special offers and promotions. Find your little bit of luxury at The Hut.
As if our designer collections weren't already a reason to shop with us, we also offer free UK delivery when you spend £100, so your dream product will be knocking at your door before you know it. Our delivery service also spans over 200 countries, and with tracked postage you can follow your parcel every step of the way. If your item isn’t quite right this time, don’t worry, we offer easy returns so you can get it right next time.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.thehut.com
Terrible service - missing order
Terrible service, ordered off their site, i didnt receive my parcel, got told i would have a refund, then got told its being looked into, have chased a week straight and no response, only an email to say they are now closing
September 1, 2025
Unprompted review
Reply from TheHut
Hi Jack,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
It's my first time buying from them
It's my first time buying from them, and I haven't received the items for more than one month. I tried to contact them in all ways and received no responses to solve the problems. They don't have a direct number as they put on their website, and no emails to be reached. I only once got a response, and that said. I won't recommend such a store with such a customer service style.
July 23, 2025
Unprompted review
Reply from TheHut
Hello Sore,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Great item, fast delivery
Got what I was looking for, for a good price. Fast dispatch and delivery.
September 12, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Super fast delivery
Super fast delivery, and very pleased with the pricing and product quality. If I ever want anything similar I will 100% use this site again. Cheers.
September 12, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I like the nicely wrapped and packed…
I like the nicely wrapped and packed clothes. Quite fast delivery, the only thing what I don't like, why are they separate the order and sending it 2 different box, different days?
September 13, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Frustrating Customer Service for Defective item
I have an item with a manufacturing defect that I want replacing and have tried contacting you a second time after the response I received just told me how to upload an image - which I had already done in my first contact.
September 9, 2025
Unprompted review
Reply from TheHut
Hello Stephens,
Thank you for leaving your review.
I am sorry to hear that you received your item in poor condition, and I can appreciate how disappointing this must have been for you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Returns - charged!
Placed order for next day delivery, found cheaper option so tried to cancel within an hour. Went on the order portal, it said items you are trying to cancel are not available. Emailed customer service, they replied end of next day saying order was despatched so there’s nothing they can do - no surprise with such speed of replies. Now trying to boor return of the item they charged me £2.99! So not only did I pay next day delivery charge I also had to pay for a return simply because cancellations on their portal do not work. Let’s see how the return goes, but I would suggest to be careful and only order what you want 100% or you’ll end up paying even more.
September 10, 2025
Unprompted review
Reply from TheHut
Hello Sienna,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
item arrived faulty/used
item arrived faulty/used, adult belt that doesn’t fit a child
September 8, 2025
Unprompted review
Reply from TheHut
Hello Gavin,
We regret the faulty/used item and the sizing issue. We'll investigate so this doesn't happen again. Thanks for your feedback.
A message has been sent to your account.
Kind regards ,
Liam
Really fast delivery
Really fast delivery, ordered Saturday tea time and was with me Sunday afternoon. Well packaged and a really good price. Fantastic service and I would give it six stars if I could. Highly recommended company.
September 6, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Great service from The hut
Great service from The hut. Kept me updated with the transit of my parcel, would definitely use the hut again.
September 7, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Excellent service
Wide selection of quality clothing at reasonable price. I ordered a barbour jacket which arrived on time and well packaged. Unfortunately it was too large but the return process was quite straightforward.
September 5, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great experience have ordered again!
I recently purchased a Coach Tote bag which was my first order from The Hut. The bag was a fantastic price and only took a couple of days to arrive. I have just purchased a second one the next size up as I was so impressed with the quality of the bag and I wanted to take advantage of the discount.
September 5, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great price and arrived in less than 24…
Great price and arrived in less than 24 hours. And great product. Amazing.
September 4, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I’d give them less if I could
I’d give them less if I could ! Twice now the second time today I have received trainers that are odd , both the same brand but two different styles in odd feet ..last time it took 3 weeks to get a replacement and this time no refund until they have them back which takes almost 2 weeks as they have to check them etc . How on earth does a company this big not open a box and just visually check what they are doing ! Both times I’ve ordered I’ve ordered with the intention of wearing them on a particular date and yet again that’s not going to happen ! To say I’m infuriated isn’t even close , I honestly believed last time was a small mishap but now it’s clear that it’s a frequent event . I’ll never be ordering from them again
September 4, 2025
Unprompted review
Reply from TheHut
Hello Carla,
We're very sorry about the issues you've experienced with your orders. Receiving incorrect items twice and the delayed refund process is unacceptable. We appreciate you bringing this to our attention. We'll investigate how these errors occurred to prevent this from happening again.
A message has been sent to your account.
Kind regards,
Liam
Packaging was very poor
Packaging was very poor - footprints on front of parcel by address label & packaging was ripped on one corner exposing the corner of the clothes rail which was scratched back to the bare metal. Once unpackaged the centre rails were bent however my husband managed to straighten them - not perfect but ok .
September 2, 2025
Unprompted review
Reply from TheHut
Hello Melanie,
We appreciate you taking the time to share your experience. We're sorry to hear about the damaged packaging and bent rails. We'll review our packaging procedures to prevent this issue in the future.
A message has now been sent to your account.
Kind regards,
Liam
A great jacket delivered very promptly…
A great jacket delivered very promptly and well packaged too. I’m a very happy customer and will definitely use you guys again !! Thank you !
September 3, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Good savings and Quick Delivery
Good savings.
Ordered Sunday evening and arrived Monday launch.
Very happy.
September 1, 2025
Unprompted review
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Barbour coat
I purchased this coat in August and when it arrived we noticed the coat didn't have the Barbour logo on it sleeve, so i contacted customer service to see if this was a genuine Barbour coat, and with many emails back and forth and I lost count of the amount of times they have asked for pics of coat showing that there was no Logo on sleeve, and when you go onto the Barbour website it clearly shows the logo on the sleeve and the one on The Hut website doesn't have a Barbour logo on it, so i question The Hut to see if this wss a genuine Barbour coat and they wouldn't give me a honest answer and all the kept asking for was pics of coat, and they also offered me a 10% refund on the coat but I refused as i feel it was a insult to me because they wouldn't give me the truth on the coat, and just wanted to cover it up, so please be careful when ordering from this website to make sure you are getting genuine item of clothing..
Dave.
August 25, 2025
Unprompted review
Reply from TheHut
Hello Mr D Riley,
We appreciate you bringing this to our attention. We're sorry to hear about the issue with your Barbour coat and the logo.
Thank you for your feedback, a message has now been sent to your account.
Kind regards.
Liam
Reply from TheHut
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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