First of all their own brand staff is awesome; my Idle Man jeans are some of the comfiest I've owned. They also have a fantastic selection of menswear and accessories for the guy who wants something... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive used The Idle Man a few times now and they’ve not let me down yet! They have a good selection of their own designed items which changes with the seasons and they regularly have offers on - be... See more
Very frustrating. Web site incorrect in so many places, whether made in England when not, you qualify for free shipping, then charged, attempt to log in to my account but tells me acct does not exis... See more
Excellent customer service; easy exchanges and returns. Everything I’ve ordered over the last three years as arrived on time. I particularly enjoy the online sales, they are very good value for money... See more
Company details
Information provided by various external sources
We started The Idle Man because we wanted to show you that being stylish shouldn’t be difficult. We’re a team of dedicated designers, writers, buyers and generally people who are passionate about working meticulously to the find the best in men’s clothing and men’s fashion. As a menswear online retailer, we seek to find the latest and greatest; ranging from menswear brands, such as Barbour, Levi's, The North Face, Converse, Timberland, as well as men’s jackets and men’s shoes. We’ve even come up with our own men’s clothing range here at The Idle Man designed to suit all styles and please all budgets. Not because we have to, but because we want to. We want to provide you with a hub of knowledge, as well as a place to find menswear online - a place where you can find out those small details that you’ve always wondered, but never asked.
Contact info
Universal House, Floor 1 The Idle Man, 88-94 Wentworth Street, E1 7SA, London
- help@theidleman.com
- www.theidleman.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed an order for some boots based on…
Placed an order for some boots based on next day delivery (paying extra). Initially received order confirmation but nothing since, now into day 3 since placing the order. I have sent 3 emails and a message through Messenger and no response. Can't find a telephone number to call them to ensure that I haven't been ripped off by a dodgy website. Very annoyed and not knowing what to do next. Won't be recommending them or buying from them again.
December 29, 2019
Unprompted review
Reply from The Idle Man
Hi Matt,
Thank you for your Trustpilot review.
We are extremely sorry to hear that your item has not arrived with you as of yet.
Depending on if you ordered with standard or express couriers have been working limited hours over the festive period which means it has taken a little longer than the average time limit we outline on our website.
We have also been closed on certain days over Christmas and new years but have still been responding to customer queries around those days.
However if you would like to discuss this further with our customer care team you can email them at help@theidleman.com and they will be on hand to provide any assistance if it is still required.
Your patience with us in the meantime is much appreciated and we apologise for any inconvenience caused.
Kind regards,
The Idle Man Team
Advertisement
Very poor customer service
Very poor customer service - all generic messages and insincere. Incorrect size sent and they didn’t send a replacement despite them saying that they would be sent by a next day delivery. I have ended up with a refund but it was the most frustrating process!
No apology until prompted
Needless to say I won’t be returning
December 19, 2019
Unprompted review
Reply from The Idle Man
Hi Hannah
Thank you for your Trustpilot review.
We are very sorry to hear that you had issues with your most recent order.
It's very rare that we see these types of problems however we understand how frustrating it can be when they do occur, especially if you received a damaged item which you had to send back.
We can see our customer care team did attempt to arrange a reorder however due to stock they asked for your permission to issue a refund.
Sadly as we are only a small independent company our stock levels are not in the mass quantities seen with bigger companies.
In circumstances such as these if our team are unable to issue a reorder due to an item being out of stock a refund is the only option left available.
Our apologies for any inconvenience caused however and we hope you received your refund.
Kind regards,
The Idle Man Team
Very poor returns service
Very poor returns service: I purchased a few items and wanted to return some. There's no return details in the package sent so you have to sign in to request the return and get the return address.
Then it turns out that the Idle Man system has lost my account as I can't sign in with the same email address and trying to recover my account leads to the message 'no account created with that email'.
Such a painful process, and the cheap quality of some of the pieces makes returning a very possible reality.
December 10, 2019
Unprompted review
Reply from The Idle Man
Hi Marcus,
Thank you for your Trustpilot review.
We are very sorry to hear that you are experiencing issues with the returns section of the website.
Our delivery and returns page has a thorough step by step guide to using the rebound system found here for your ease: https://theidleman.com/pages/delivery-returns
We would also recommend contacting our customer care team at help@theidleman.com who will provide the returns details for collectplus.
We are more than happy to help if you would like to get back in touch with us.
Kind regards,
The Idle Man Team
Won’t use again
3-5 ‘working’ days is standard delivery. It will be 6 tomorrow and a non-working day. The tracking number I was sent was wrong too so I had no idea if it was coming or when.
I needed it today and used the idle man as I thought it was a reputable brand so trusted it would arrive on time but will return it out of principal and buy the same thing from somewhere else now that it is too late anyway.
December 6, 2019
Unprompted review
Reply from The Idle Man
Hi Fred,
Thank you for your Trustpilot review.
We're sorry to hear your order arrived outside of the usual delivery schedule our couriers normally deliver within.
Due to Black Friday, both our warehouse in Manchester and Yodel, DPD and WN Direct all experienced delays due to the amount of orders they received from all retailers who use them for their deliveries.
Because of this our customers have seen 2 - 3 day delays with orders being dispatched.
However all orders delayed will be delivered by next week if they haven't received them already.
As you can appreciate Black Friday is a manic period of the year where customers order on mass compared to how they shop normally the rest of the year and this increased shopping habit causes issues such as these.
But we know how frustrating this can be, especially if you needed to gift it this weekend.
If you ever need help in the future with couriers please email our customer care team at help@theidleman.com and they can contact couriers on your behalf.
Kind regards,
The Idle Man Team
Great service
November 11, 2019
Unprompted review
Advertisement
I’m surprised over the no-nonsense…
I’m surprised over the no-nonsense approach to fashion, everything I’ve bought feels edgy,
November 5, 2019
Unprompted review
Very please initially with the fast…
Very please initially with the fast delivery and well packed. Returned two of the three items, they received it after four days according to tracking, acknowledged its return after TEN days and refunded me BUT funds aren’t available for another seven days from that point so 3 weeks after it’s returned to actually receive refund is a little disappointing tbh. Appreciate small operation and as I say initial delivery not faulted, not their communication when I queued delays etc but just a shame so long to get money back that’s all
November 5, 2019
Unprompted review
Reply from The Idle Man
Hi Daniel,
Thank you for your Trustpilot review.
We're sorry to hear you experienced some issues with your recent return.
As you're probably aware we are an independent retailer with a small warehouse operations.
On average it will take them 5 - 10 working days to process returns depending on how many orders they receive back to work through.
From here our customer care team are then required to release refunds manually for each customer.
And of course when it comes to releasing the refund we are at the mercy of the banks as they traditionally take 3- 5 working days to process payments.
This means our processes are slightly slower than the bigger named stores however we would always encourage customers to get in touch with our customer care team if it exceeds the 10 working days outlined on the automated emails sent with each return.
Kind regards,
The Idle Man Team
Great service.
November 4, 2019
Unprompted review
Helpful great service
November 1, 2019
Unprompted review
Advertisement
good quality shirt fits well bold colour
October 29, 2019
Unprompted review
Fantastic value for money
Fantastic value for money. Great quality own brand products.
October 28, 2019
Unprompted review
Great product and excellent service
October 28, 2019
Unprompted review
Delivery hasn't arrived yet (ordered 8…
Delivery hasn't arrived yet (ordered 8 days ago) and no response from my query. Yet.....get sent a customer feedback survey!
October 28, 2019
Unprompted review
Reply from The Idle Man
Hi Matt,
Thank you for your Trustpilot review.
We are sorry to hear about the delivery issues with your order.
Currently we work with three different courier companies including Yodel, DPD and WN Direct who hold the same high level of standard within their business operations as we do.
However sadly issues can arise such as system errors or addresses not being correctly filled out which can lead to delays.
Luckily our customer care team are always on hand to contact couriers on your behalf and will always strive to get any issue resolved within 48 hours.
If you can kindly email our team at help@theidleman.com someone will be on hand to assist you as soon as possible.
Kind regards,
The Idle Man Team
Advertisement
unable to track package
I ordered a pair of sweatpants last week, my tracking number is TI000273843 but I don’t know how to track it or the shipping company they use, my order id is S-US4417.
October 24, 2019
Unprompted review
Reply from The Idle Man
Hi Kweon,
Thank you for your Trustpilot review.
We're sorry to hear you encountered some issues with tracking your parcel.
WN Direct had issues for the last few weeks regarding American tracking however since last week this has now been resolved.
If you can head over to https://wndirect.com/tracking-dpd.php you will then be able to track your parcel without any issue.
Kind regards,
The Idle Man Team
great service and cracking clothes
great service and cracking clothes. highly recommended
October 24, 2019
Unprompted review
What more could you ask for?
Got an amazing deal on a very nice coat. Shipping was quick, coat was great quality. Very happy with my experience.
October 24, 2019
Unprompted review
Advertisement
Initially had an issue with receiving a…
Initially had an issue with receiving a refund after I returned an item. However the subsequent service & gesture of goodwill was second to none. Great shop
October 24, 2019
Unprompted review
Ordered what was advertised as a cotton…
Ordered what was advertised as a cotton tshirt but this is was cotton with some polyester. I queried if I had been sent the right tshirt and was told I had. I asked if there was a 100% cotton version but did not get a reply.
October 22, 2019
Unprompted review
Reply from The Idle Man
Hi Matthew,
Thank you for your Trustpilot review.
We're sorry to hear you were not completely satisfied with the composition of our own brand tees.
We do outline on the website for each product what they are made from and a lot of our tees will be blends unless otherwise stated.
Usually if we have 100% cotton products it will say in the description for customers to be able to check.
Our buying team hand write all the descriptions on every item but we apologise for any confusion caused on this occasion.
Kind regards,
The Idle Man Team
Good range of stylish/affordable…
Good range of stylish/affordable fashion options. Order fulfilled quickly, no website issues.
October 21, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.