Their Perfect Gift Reviews 

252
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... See more

Rated 4 out of 5 stars

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... See more

Rated 5 out of 5 stars

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... See more

Rated 3 out of 5 stars

My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... See more

Company replied

Company details

  1. Promotional Products Supplier
  2. Media Company
  3. Mobile Money Agent

Written by the company

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

252 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(252)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

I had a query about the 3D secure transactions when using the card as I was unsure the card would work (I couldn't see anything on the FAQ's). The customer service team are amazingly helpful, provided the information needed & gave me confidence to use their services. I can't rate them enough.

September 11, 2024
Unprompted review
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Rated 1 out of 5 stars

The system is too rigid!

The system is too rigid!

If you receive two gift cards, they will not be applied to the same account, you will receive two different Mastercards. This is extremely limiting.

It's not possible to transfer from one card to the other so that you can take advantage of all your money in one purchase.

If you have a small amount left on the card, that amount is rendered completely useless.

You can't withdraw the money, you can't use your card to top up your Revolut account and you can't use it with Apple or Google wallets.

People will end up with money on their cards, they will never be able to use.

Their reasoning is money laundering laws, which is ridiculous and too lazy. Just do your due diligence and that will not be an issue.

I would not use this service to buy gifts for anyone. And do not recommend it.

June 26, 2024
Unprompted review
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Rated 1 out of 5 stars

Doesnt work on most websites due to 3D Secure

At first, seems like this is the perfect gift card as it is advertised as being able to be used 'anywhere' that Mastercard is accepted. This is not the case. It does not work at most online retailers as they require 3D Secure, an extra layer of security, which is not possible with this type of card. False advertising at best. Website is littered with spelling mistakes - very strange. Oh and the help phone line has been switched off and you must email them for help, not very accessible and a massive red flag - AVOID!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Expired cars

Contacted the team about some expired cards and while initially it took a little while to get a response, they acted promptly and reissued the card.

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

BAD SERVICE

I ordered a virtual gift card where it said delivery within 1 working day on email. 2 working days have passed and nothing received. Tried to call customer service id unavailable and cut me off. Sent email to customer service and came back saying if you don't receive it let us know! But I just let you know I haven't received it!!! So now I'm minus £156.99 on my card and no gift card. Probably a scam? By tomorrow I will speak with my bank for a charge back. Appaling service !

April 16, 2024
Unprompted review
Their Perfect Gift logo

Reply from Their Perfect Gift

Dear Complete Savings.
Very sorry that your order was delayed. We have requested more information from you, but haven't responded, for us to look into it.
Usually delays are caused by our Compliance Department's concerns.

All virtual cards are issued the next working day, unless there are concerns around fraud / anti-money laundering, when delays may occur.

Kind regards
TheirPerfectGift

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Rated 5 out of 5 stars

An extensive support

The company Their Perfect Gift has always been helpful at any time I needed it.
They are always there to answer email requests and solve problems that may come up.
Managing effectively card accounts requires a workforce that is always willing to help and respond to queries.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Dani

Dani, was WONDERFUL! He guided me through everything with great patience and sorted out all my problems. Very professional and he has left me very pleased with his services.

January 24, 2024
Unprompted review
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Rated 5 out of 5 stars

I had made an error whilst activating…

I had made an error whilst activating the card - emailed the helpdesk and they were extremely quick at resolving the issue. Dani was very polite and courteous and extremely helpful - a really good experience to solving a problem!

January 23, 2024
Unprompted review

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