The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... See more
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Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... See more
After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... See more
My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... See more
Company replied
Company details
Written by the company
Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.
Contact info
39 Ludgate Hill, EC4M 7JN, London, United Kingdom
- 0330 332 0579
- love@theirperfectgift.co.uk
- www.theirperfectgift.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 week
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Dani was super helpful
Dani was super helpful, the email I received back was personable and very kind.
Easy to resolve issues
Very quick responses, easy to follow instructions, resolved issues immediately
Nice gifts and great customer care
Nice gifts and great customer care too. Fast and responsive.
My Exceptional Experience with Their Perfect Gift!
My experience with Their Perfect Gift has been outstanding! Firstly, receiving a preemptive email about the upcoming virtual Mastercard gift card, along with clear information on the sender's email addresses, immediately instilled confidence and eliminated any concerns about potential fraud.
Shortly after, I received a prompt email notification stating, 'Your Virtual Their Perfect Gift Mastercard® Gift Card is ready! The accuracy and speed of this communication were impressive and left me genuinely delighted.
The activation process was remarkably smooth, with straightforward instructions and minimal required details. Within moments of completing the activation steps, my card was ready for use – a seamless and efficient process that deserves commendation.
Moreover, I had an inquiry addressed to customer service email, and to my surprise, I received feedback within the same day, in less than three hours! The quick and responsive customer service greatly enhanced my overall satisfaction.
Thank you for providing such a streamlined and customer-centric experience. I am now excited and ready to indulge in some shopping with my Their Perfect Gift Mastercard. Kudos to your team for delivering excellence!
Convenient to use easy process ❤️
love this gift card
it is so easy to use i love it it’s the perfect gift for family and friends
The cards are great
The cards are great, the kids feel really grown up! App looks easy to use. I had some issues with the activation codes but there was an email address and the response was quick and efficient. Tanya was very helpful! So I was impressed with how they sorted it out.
These are great gift cards that can be…
These are great gift cards that can be spent anywhere, unlike others that tie you to certain shops/brands, I had a few issues, one being the delivery time, I emailed and was answered back by Tom now bare in mind it was late evening 9pm, Tom checked they had been sent and re sent 2 more just incase the originals didn't arrive, they did the next day...the 2nd issue which was more down to me, when I activated the cards the balance wasn't showing, I emailed again and this time I was answered by Tanya, she was great, emails were quicky replied to and Tanya found the solution and now my cards are up and running and the balance is showing, I would highly recommend these card and if you do have a problem the service team are straight on it, no waiting days for an answer.. thank you Tom and Tanya.
Good
I had a few issues activating the card but the customer service over Christmas was excellent. Unfortunately my card was not personalised as ordered but the company has said they will refund because of this.
Absolute wonderful idea as gift or…
Absolute wonderful idea as gift or something special
They are operative and nice
Fantastic customer service
The ordering process was easy, but the customer services (and Tom in particular) are exceptional. When my card didn't show up he was very fast to help, gave me a solution instantly, Sent another card and got me set up again. It was a Christmas present so also during what must be the busiest time of year. Would absolutely recommend.
Fixed the issues super quick …
Unfortunately the at first the card did not work. However as soon as I got in contact via email the help I received was great. Tom got the card working and was really helpful. It took less than 24 hours to fix. Really impressed.
Thish Made ordering our vouchers very…
Thish Made ordering our vouchers very simple.
Very helpful and fast with responding.
I will be using Theirperfectgift again in the future.
10/10 would 1000% recommend.
Very fast and helpful response
Very fast and helpful response. Thanks again
Thanks Tom
Having trouble with Royal Mail not delivering but Tom is being very helpful, Thanks
Great Customer Service
Tom is always so helpful and responsive. We get the cards within 48 hours of ordering them which is perfect
Quick reply and advice to act upon
The service is fast and secure
The service is fast and secure! Great
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