Their Perfect Gift Reviews 

252
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... See more

Rated 4 out of 5 stars

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... See more

Rated 5 out of 5 stars

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... See more

Rated 3 out of 5 stars

My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... See more

Company replied

Company details

  1. Promotional Products Supplier
  2. Media Company
  3. Mobile Money Agent

Written by the company

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

252 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(252)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

My Exceptional Experience with Their Perfect Gift!

My experience with Their Perfect Gift has been outstanding! Firstly, receiving a preemptive email about the upcoming virtual Mastercard gift card, along with clear information on the sender's email addresses, immediately instilled confidence and eliminated any concerns about potential fraud.

Shortly after, I received a prompt email notification stating, 'Your Virtual Their Perfect Gift Mastercard® Gift Card is ready! The accuracy and speed of this communication were impressive and left me genuinely delighted.

The activation process was remarkably smooth, with straightforward instructions and minimal required details. Within moments of completing the activation steps, my card was ready for use – a seamless and efficient process that deserves commendation.

Moreover, I had an inquiry addressed to customer service email, and to my surprise, I received feedback within the same day, in less than three hours! The quick and responsive customer service greatly enhanced my overall satisfaction.

Thank you for providing such a streamlined and customer-centric experience. I am now excited and ready to indulge in some shopping with my Their Perfect Gift Mastercard. Kudos to your team for delivering excellence!

January 10, 2024
Unprompted review
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Rated 4 out of 5 stars

The cards are great

The cards are great, the kids feel really grown up! App looks easy to use. I had some issues with the activation codes but there was an email address and the response was quick and efficient. Tanya was very helpful! So I was impressed with how they sorted it out.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

These are great gift cards that can be…

These are great gift cards that can be spent anywhere, unlike others that tie you to certain shops/brands, I had a few issues, one being the delivery time, I emailed and was answered back by Tom now bare in mind it was late evening 9pm, Tom checked they had been sent and re sent 2 more just incase the originals didn't arrive, they did the next day...the 2nd issue which was more down to me, when I activated the cards the balance wasn't showing, I emailed again and this time I was answered by Tanya, she was great, emails were quicky replied to and Tanya found the solution and now my cards are up and running and the balance is showing, I would highly recommend these card and if you do have a problem the service team are straight on it, no waiting days for an answer.. thank you Tom and Tanya.

December 30, 2023
Unprompted review
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Rated 4 out of 5 stars

Good

I had a few issues activating the card but the customer service over Christmas was excellent. Unfortunately my card was not personalised as ordered but the company has said they will refund because of this.

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

The ordering process was easy, but the customer services (and Tom in particular) are exceptional. When my card didn't show up he was very fast to help, gave me a solution instantly, Sent another card and got me set up again. It was a Christmas present so also during what must be the busiest time of year. Would absolutely recommend.

December 21, 2023
Unprompted review
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Rated 4 out of 5 stars

Fixed the issues super quick …

Unfortunately the at first the card did not work. However as soon as I got in contact via email the help I received was great. Tom got the card working and was really helpful. It took less than 24 hours to fix. Really impressed.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Tom

Having trouble with Royal Mail not delivering but Tom is being very helpful, Thanks

December 16, 2023
Unprompted review
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