The iT Store Reviews 

410
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I had an hour with Taylor to sort my iPad out for me. He was confident, knowledgable and relaxed about the whole process. He was extremely patient with me asking numerous questions and was able to e... See more

Rated 5 out of 5 stars

Excellent post purchase support for my MacBook Air. Had an issue with an app and it was all sorted out in record time. Have used the IT Store several times already and will definitely return!

Rated 4 out of 5 stars

Requested that data was transferred from an old iPhone to replacement..all done successfully apart from inability to transfer my whatsapp account that seemed to baffle the two employees. Later that da... See more

Rated 5 out of 5 stars

Super helpful and super knowledgable Mac Experts The Mac I'm typing this on comes from The iT Store. It was a great value refurb in great condition. They also did a fantastic job of taking the good p... See more

Company details

  1. Electronics Store

Information provided by various external sources

The iT Store offers Support, Repairs, Upgrades and Training for iPhone, iPad, iMac, MacBook Pro and Air and other Apple devices in our Canterbury Store


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

410 reviews

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No recent history of asking for reviews

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4.6

All reviews

(410)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service!

I visited the store for help with my old i-phone. These guys are amazing. They're really knowledgeable, approachable and so helpful - just a great and welcome customer experience. I genuinely cannot praise them more highly.

February 1, 2023
Unprompted review
Rated 1 out of 5 stars

Unreasonable price and waiting time

It took 15 days to diagnose the issue. They just cleaned my Mac, but charged me £100. My friend told me that he can help me and the price is absolutely unreasonable. I will not go here again. Frightening!

January 3, 2023
Unprompted review
The iT Store logo

Reply from The iT Store

Thank you for your review. Of course we do not just clean Macs for £100 and we are sure that if your issue could be repaired with just a 'clean' then you would have taken it to your friend to begin with.

We have checked and have not completed a repair on a Mac for exactly £100 at all this year so far so we cannot locate your details to discuss. However we do offer a very popular full Mac health check including Malware removal, security scan, software updates and internal clean for £50.

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. Went in for emergency hardware replacement on MBP and they were very accommodating and efficient service. Will be coming back again to support.

December 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Professional

Professional. Courteous. Fixed my problem and with warranty attended to an issue that resulted days later.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Finally somewhere that knows…

After a very disappointing and long wait at the Apple Store in Kingston (with their not so genius staff who claim my computer is now vintage and refused to even look at it!) at my wits end I looked up where could help me with a repair on my MacBook. Thankfully I found this amazing place, I was so relieved. Worrying that all my photos and data would be completely lost this place saved the day! Not only did they recover my data from the broken MacBook, they transferred the data (in 24hrs) onto a pre owned iMac which I bought from them and took my broken MacBook in part exchange. Fabulous service and fantastic staff! I will definitely be returning to them with my sons broken iPad and iPhone for screen repairs! Thank you!!!

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

Always find the staff helpful and…

Always find the staff helpful and friendly. This visit was just for an iPhone screen cover but whatever you need they are always there with advice. Would definitely recommend them for anything Apple related.

August 26, 2022
Unprompted review
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Rated 5 out of 5 stars

Fantastic people to deal with

Fantastic people to deal with. Screen on our Apple MacBook Air had failed. Following a phone call to IT Store one Friday, took the device into the store . Fault confirmed and a replacement screen fitted in a couple of hours. I collected the laptop next morning. A very happy customer. Service is beyond excellent. Thank you.

August 21, 2022
Unprompted review
Rated 5 out of 5 stars

iPad battery change

I had a change of battery for an old iPad. The store did it quickly and efficiently and for a good price, no complaints.

August 6, 2022
Unprompted review
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Rated 5 out of 5 stars

Just fair honest service

Just fair honest service. Impeccable. Rapid and quick service, apologised that they may not complete until following day, got it back the same afternoon!! Stem working perfectly. Will use again!

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Had hard drive issue when upgrading my…

Had hard drive issue when upgrading my iMac OS. From my first call to IT Store to enquire about help, to how I was dealt with in shop and throughout recovery process I can't compliment them enough. Dealt with three different employees from phone enquiry to drop off and pick up and all three were very professional and great to deal with. Thanks again iMac with new SSD works a treat and is so much faster and you managed to recover all my data which was vital. Will be recommending you to all who ask. Thanks again IT Store

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service -
Had issue with mac trackpad, sorted within the day, cant go wrong

May 23, 2022
Unprompted review
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Rated 5 out of 5 stars

Recommended by two different people

The IT Store was recommended by two people. Never knew the store existed but so pleased we visited! Excellent service, so friendly and helpfuL, and the pricing was more than competitive.
Had a iPhone 8 battery replacement, screen protector to new iPad Air 2022 and bought lovely case for same.
Now considering one of their laptops!

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Your neighborhood friendly iT store👍🏼

I came for a battery replacement and the guys at the iT store were incredibly professional and offered thorough explanation of what was going on and were very transparent with the prices and quick to fix everything.
Would highly recommend them

May 5, 2022
Unprompted review

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