I had an hour with Taylor to sort my iPad out for me. He was confident, knowledgable and relaxed about the whole process. He was extremely patient with me asking numerous questions and was able to e... See more
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See what reviewers are saying
Excellent post purchase support for my MacBook Air. Had an issue with an app and it was all sorted out in record time. Have used the IT Store several times already and will definitely return!
Requested that data was transferred from an old iPhone to replacement..all done successfully apart from inability to transfer my whatsapp account that seemed to baffle the two employees. Later that da... See more
Super helpful and super knowledgable Mac Experts The Mac I'm typing this on comes from The iT Store. It was a great value refurb in great condition. They also did a fantastic job of taking the good p... See more
Company details
Information provided by various external sources
The iT Store offers Support, Repairs, Upgrades and Training for iPhone, iPad, iMac, MacBook Pro and Air and other Apple devices in our Canterbury Store
Contact info
16b Burgate, CT1 2HG, Canterbury, United Kingdom
- 01227455250
- info@theitstore.com
- www.theitstore.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Excellent problem solving service!
Excellent, pleasant, problem solving service. I am as greatly relieved to have my keyboard question answered and with such care and good nature! Thank you!
Amazing service!
I visited the store for help with my old i-phone. These guys are amazing. They're really knowledgeable, approachable and so helpful - just a great and welcome customer experience. I genuinely cannot praise them more highly.
Unreasonable price and waiting time
It took 15 days to diagnose the issue. They just cleaned my Mac, but charged me £100. My friend told me that he can help me and the price is absolutely unreasonable. I will not go here again. Frightening!

Reply from The iT Store
These guys are amazing
These guys are amazing. Went in for emergency hardware replacement on MBP and they were very accommodating and efficient service. Will be coming back again to support.
Big thanks to IT Store today
Big thanks to IT Store today, for resolving problem of importing photos from my digital camera to my iPad.
Professional
Professional. Courteous. Fixed my problem and with warranty attended to an issue that resulted days later.
Finally somewhere that knows…
After a very disappointing and long wait at the Apple Store in Kingston (with their not so genius staff who claim my computer is now vintage and refused to even look at it!) at my wits end I looked up where could help me with a repair on my MacBook. Thankfully I found this amazing place, I was so relieved. Worrying that all my photos and data would be completely lost this place saved the day! Not only did they recover my data from the broken MacBook, they transferred the data (in 24hrs) onto a pre owned iMac which I bought from them and took my broken MacBook in part exchange. Fabulous service and fantastic staff! I will definitely be returning to them with my sons broken iPad and iPhone for screen repairs! Thank you!!!
Always find the staff helpful and…
Always find the staff helpful and friendly. This visit was just for an iPhone screen cover but whatever you need they are always there with advice. Would definitely recommend them for anything Apple related.
I went in because my charging port on…
I went in because my charging port on my iPhone wasn't working properly. He simply got some tweezers and took out the lint. He did not charge me anything, so obviously I was glad for that. Cheers!!
Fantastic people to deal with
Fantastic people to deal with. Screen on our Apple MacBook Air had failed. Following a phone call to IT Store one Friday, took the device into the store . Fault confirmed and a replacement screen fitted in a couple of hours. I collected the laptop next morning. A very happy customer. Service is beyond excellent. Thank you.
iPad battery change
I had a change of battery for an old iPad. The store did it quickly and efficiently and for a good price, no complaints.
Excellent session problem solving
Excellent session problem solving . Would recommend to anyone
Just fair honest service
Just fair honest service. Impeccable. Rapid and quick service, apologised that they may not complete until following day, got it back the same afternoon!! Stem working perfectly. Will use again!
Excellent Service
Excellent Service. Friendly and helpful staff. Definite Five Star :-)
Had hard drive issue when upgrading my…
Had hard drive issue when upgrading my iMac OS. From my first call to IT Store to enquire about help, to how I was dealt with in shop and throughout recovery process I can't compliment them enough. Dealt with three different employees from phone enquiry to drop off and pick up and all three were very professional and great to deal with. Thanks again iMac with new SSD works a treat and is so much faster and you managed to recover all my data which was vital. Will be recommending you to all who ask. Thanks again IT Store
Great service
Great service -
Had issue with mac trackpad, sorted within the day, cant go wrong
Battery replacement and screen replacement
I needed a new battery for my Macbook Air and a screen replacement for my iPhone 6s. Helpful advice was given and prompt service.
Recommended by two different people
The IT Store was recommended by two people. Never knew the store existed but so pleased we visited! Excellent service, so friendly and helpfuL, and the pricing was more than competitive.
Had a iPhone 8 battery replacement, screen protector to new iPad Air 2022 and bought lovely case for same.
Now considering one of their laptops!
Your neighborhood friendly iT store👍🏼
I came for a battery replacement and the guys at the iT store were incredibly professional and offered thorough explanation of what was going on and were very transparent with the prices and quick to fix everything.
Would highly recommend them
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