The New Homes Group Reviews 

2,839
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 449 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally helpful staff who provide clear guidance, maintain fast communication, and make complex property transactions feel significantly smoother, easier, and far less stressful from start to finish. People genuinely appreciate the dedicated support and consistent updates, noting that team members consistently go above and beyond to answer questions and keep everything moving forward efficiently. Some reviewers were not happy with communication issues, mentioning unfortunate instances of unresponsiveness, significantly delayed replies to formal complaints, and frustrating difficulties when trying to get reliable and proper assistance.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Service

Customers consistently note positive experiences with service, frequently praising friendly and efficient... See more

Response time

Customers had positive experiences with response time, frequently praising the team for being super... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful staff members made the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with new homes group so far has been excellent! Emma wright was the lady who dealt with our negotiation process and she was very professional and explained everything very clearly. She w... See more

Rated 5 out of 5 stars

Daisy was amazing , we had quite a stressful transaction through no fault of the New Homes Group or ourselves and Daisy did her best to support us with this . She was friendly and professional to ensu... See more

Rated 5 out of 5 stars

Chloe was thorough and attentive throughout, she consistently went above and beyond chasing various third parties to try and take stress away for us. We couldn’t recommend her any more.

Rated 5 out of 5 stars

Lucinda Morgan Right from day one has been a great help, This is my husband and I first home and we truly didn’t know what to expect. Lucinda sent an email explaining everything and her communica... See more


Company details

  1. Asset Manager Service
  2. Business Development Service

Written by the company

You can stay in touch with the latest news and what's happening at The New Homes Group and in the housebuilding industry by following us on LinkedIn.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,839)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hayley was so pleasant when dealing…

Hayley was so pleasant when dealing with the very part of the moving transition.
She listened, had empathy and gave me confidence that everything was going to go smoothly in the process.
Definitely recommend her to anyone if we had a chance to choose who deals with account when moving forward.
All the best .
Thank you so much

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

A 5 Star attitude

Daisy was amazing , we had quite a stressful transaction through no fault of the New Homes Group or ourselves and Daisy did her best to support us with this . She was friendly and professional to ensure every detail was acted upon . She kept us updated at every stage of the process and did her job with the upmost efficiency and effort , always there for any questions or advice regarding our sale and purchase. Nothing was too much trouble .

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding throughout

Chloe was thorough and attentive throughout, she consistently went above and beyond chasing various third parties to try and take stress away for us. We couldn’t recommend her any more.

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you lucinda

Thank you lucinda, for your part in supporting us in securing our home. Communication was consistent and supportive throughout the process.

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great communication

Currently purchasing a property which has previously been part exchanged through The New Home Group. Great communication through out. Alex has been extremely helpful and knowledgeable with the process and next steps.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Emma was great

Emma was great , she was friendly and had good communication with me and kept me up to date I would definitely recommend her .

August 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Emma Sandu has been great

Emma Sandu has been great! She replies quickly to emails and has been very helpful with all my questions. Can’t wait to move into our forever family home :)

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fast sale and excellent service

Christina at the new homes group was fantastic in helping us sell our home! She had the property on the market and sold within 8 days! Our first buyers unfortunately fell through but Christina was on hand to reassure us. The property went back on the market and sold again, this time in 3 days! Christina’s support throughout the process was second to none and now we’re in our new home making beautiful new memories as a family.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have a great experience with New Home…

I have a great experience with New Home Group, specifically Chloe Smith. She is so kind, helpful and patient. She helped me a lot to buy my home in Lotun. As a first time buyer I didn't have idea on many things. She assisted me by providing honest advice and she never rushed me. Whenever I sent a email with some questions, she replied me within few socond that made me pleasure and stress-free. Thank you very much Chloe for your lovely service! 🙏 😊 ❤️

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional

Professional, low-stress experience. Leila was fantastic throughout - friendly, professional and proactive.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Emma provided an outstanding service…

Emma provided an outstanding service from the very beginning. She was professional, friendly, and always happy to help with any questions I had. She made the whole process much smoother than I expected and kept me updated every step of the way.

Her communication was excellent, and she was always approachable and responsive, which made the experience much less stressful. Thanks to Emma's support, everything progressed smoothly, and we felt confident throughout the process.

Thank you, Emma, for all your hard work and dedication. I would highly recommend her to anyone looking to purchase a new home.

August 6, 2026
Unprompted review

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