No problem with the packaging, but Packengers need to change delivery company - FedEx. For second time in 24 hours (earlier one not a Packengers delivery), the FedEx driver left valuable artwork at ad... See more
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See what reviewers are saying
Nicely packed by Janna, lots of paper, cardboard and plastic protection. Also a nice company, you get an price offer in a couple of hours and every step is tracked (when they will pick it up, that's... See more
Company replied
Swift, reliable quoting and pick-pack-ship service for a reasonable price. The best part was the packaging: I had bought an antique earthenware plate at auction and was worried about its fragility dur... See more
Company replied
I used The Packengers to transport items bought from London to the north of England. I anxiously started organising the transport before my payment with the seller was confirmed. So I fluffed the web... See more
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Company details
Written by the company
ThePackengers est le spécialiste de l’emballage et de l’expédition d’objets de valeur, d’œuvres d’art, de mobilier, d’articles de luxe, de lots issus de ventes aux enchères et de biens liés à l’économie circulaire. Notre mission : simplifier l’expédition de vos biens les plus précieux grâce à une solution personnalisée, rapide et sécurisée. Que vous achetiez, vendiez, réutilisiez ou donniez des objets, nous vous accompagnons à chaque étape avec des solutions adaptées à vos besoins. De la collecte à l’emballage professionnel jusqu’à la livraison finale, nos équipes assurent une prise en charge complète en France et à l’international, avec des tarifs parmi les plus compétitifs du marché. Chaque année, des milliers de collectionneurs, particuliers, vendeurs, acheteurs et professionnels nous font confiance pour transporter leurs biens en toute sérénité.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
3 rue du commerce, 95380, Puiseux-en-France, France
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ThePackengers
Dear Michel,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The object was perfectly protected in a…
The object was perfectly protected in a custom-made wooden box, very impressive. The delivery was extremely quick. Very professional!
July 1, 2026
Reply from ThePackengers
Dear Alexander,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
ThePackengers were terrible for shipping and logistics
My story in brief:
1. I hired ThePackengers to pick up, pack, and ship from Europe to the US an original glass sculpture that I had won at auction. I gave clear instructions to ThePackengers as to exactly how they should describe the item for customs, a description entirely consistent with the auction invoice and listing that I had also provided them.
2. ThePackengers confirmed by email that they would follow those instructions.
3. They then FAILED to mark the shipment as requested, resulting in a customs charge of $103, which I had to pay out of pocket to get the item released.
4. They have refused to reimburse me for their mistake.
Here are the details:
I had provided to them the auction invoice (pic 1), as well as the original auction listing, both of which made clear that this was an original, artist signed, handmade glass sculpture, not part of an edition of dozens or more, or any sort of mass-produced piece. Original artwork, including sculptures, is not subject to US tariff or customs duty. The auction invoice, as well as the item pictures from the listing, indicated that the piece was hand signed by the artist, consistent with the request I made that they mark the package as “Original handmade art glass sculpture, origin Italy”.
They then (pic 2) confirmed that they had “taken good note of [my] instructions”. Nonetheless, they actually marked the package as “glass sculpture” (pic 3) rather than as “Original handmade art glass sculpture” as I had requested. As a direct result, I had to pay a $103 customs charge in order for the package to be released to me.
Before I produced the waybill for them, they had the gall to claim (pic 4) that they had actually followed my instructions, and that it was US Customs that had changed the categorization from “original handmade art glass sculpture” (which is tariff/duty-free) to “glass sculpture”. Well, the waybill (pic 3) shows that to be a bald-faced lie, it was the ThePackengers who marked it as “glass sculpture”. Yet they refuse to reimburse me for their mistake.
My order number was 11225367. TrustPilot doesn't allow uploads of pictures, so if you wish so see the proof mentioned above, just google 'ThePackengers ripoffreport'.
June 11, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
We confirm that we correctly provided the HS code as requested. However, please note that shipments may be subject to random customs inspections. It appears that your parcel was selected for one of these inspections.
During such checks, customs authorities may adjust the HS code based on the information shown on the invoice and their own customs classification.
We apologize for this situation, which is beyond our control. In addition, during inspections carried out by express carriers, the HS code may also be modified to match the official customs classification.
Many thanks for your understanding
ThePackengers Team
Perfectly Packed Antique Clock Arrived Safely in Australia
I entrusted The Packengers with a fragile antique clock travelling from Belgium to Australia, and the experience was flawless. Kamelya packed the clock with real expertise. The movement was secured, the case wrapped in tissue paper and bubble wrap, then boxed and double‑boxed with foam between the inner and outer boxes. The attention to detail and the neatness of the packing were remarkable.
The clock arrived in Australia in pristine condition, exactly as it left Europe. Even the large glass panel survived the journey without a single issue. For anyone shipping valuable or delicate antiques, The Packengers are outstanding. Their packing quality is unmatched.
July 1, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Picked up 30 days ago
Picked up 30 days ago. No progress since the 15th of June and now it's the 29th of June. A Galapagos tortoise is faster.
June 29, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Regarding delivery times, we are doing our utmost to ensure you receive your orders as quickly as possible, even during this busy period. However, please note that our delivery times also depend on the availability of the auction house to allow us to collect your lots.
Thank you for your understanding. Please do not hesitate to contact us if you have any further questions.
Kind regards,
ThePackengers team
unbelievably slow
my item were picked up and at the warehouse for a month being " prepared for shipment". Did I say "a month" to "prepare it"? yes
June 29, 2026
Unprompted review
Reply from ThePackengers
Dear Jeffrey,
Thank you for sharing your experience.
Regarding delivery times, we are doing everything we can to ensure you receive your orders as quickly as possible, even during this busy period.
We appreciate your understanding and are available to answer any additional questions you may have.
Best regards,
ThePackengers Team
Great service
Great service, I used them for an item from an auction and I am very pleased. Would use again.
June 23, 2026
Reply from ThePackengers
Dear Octavian,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Cher client,
Nous tenons à vous remercier chaleureusement pour votre avis positif. Votre retour est extrêmement précieux pour nous, et nous veillerons à le partager avec l'ensemble de notre équipe afin de continuer à améliorer nos services.
Bien à vous,
L'équipe ThePackengers
Reply from ThePackengers
Dear Richard,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Simone,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Drouot page should include a clear…
Drouot page should include a clear disclaimer stating that you are unable to ship certain types of items (i.e. portrait miniatures with ivory) outside the EU. Instead, you were able to approve a shipping quote and subsequently accepted a shipping order. I find this way of proceeding unprofessional.
June 26, 2026
Reply from ThePackengers
Dear Customer,
Thank you for your feedback. We sincerely apologize for the confusion caused.
Certain items, such as portrait miniatures containing ivory, are subject to strict export regulations outside the EU. We acknowledge that this restriction should have been communicated more clearly before the shipping quote and order were accepted.
We are reviewing our process and the information displayed on Drouot to ensure these limitations are made clear upfront and to prevent similar situations in the future.
Many thanks,
ThePackengers Team
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
They picked up my painting which I…
They picked up my painting which I purchsed for $8200. more than three weeks ago and now they have gone silent. I will never use them again. They are utterly unreliable and fail to communicate or do what they promise. I would say that the company is a joke but there is nothing funny about it. It is time to take legal action.
Beware!
June 10, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Regarding delivery times, we are doing our utmost to ensure you receive your orders as quickly as possible, even during this busy period.
We can see that your order has been packed and is ready for dispatch.
Thank you for your understanding. Please do not hesitate to contact us if you have any further questions.
Kind regards,
ThePackengers team
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Customer,
Thank you for taking the time to share your experience with us.
We apologise for the address error and are pleased to see that you did indeed receive your parcel.
Kind regards,
ThePackengers team
Top-tier service and quality for artwork won at auction.
I am extremely satisfied with ThePackengers, who responded very promptly to my inquiries for a quote, and who managed my package completely, from scheduling a pickup from the auction-house depot, to retrieving and carefully packing the artwork, to delivering the packaged artwork to a delivery courier. The whole process was free from worry or uncertainty. They provided several updates to me throughout the process. My artwork had a glass pane over the painting, and Marina packed it very thoughtfully. It arrived in perfect condition. The service and quality are top-notch, and I will use them again.
June 25, 2026
Reply from ThePackengers
Dear Robert,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Well packaged by Marina
Well packaged by Marina. Thanks for all your efforts!
June 26, 2026
Unprompted review
Reply from ThePackengers
Dear Joseph,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Massimo,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service from this company
Excellent service from this company. They'll collect, pack the item and arrange for delivery, including international delivery, with no fuss. Payment was easy and they kept me up to date with the delivery status. I took a chance on buying this item from abroad and didn't really know what sort of service I could expect or what it would cost me but Packengers are the people to use. Thanks to everybody at Packengers.
June 25, 2026
Reply from ThePackengers
Dear client,
We would like to thank you very much for your positive review. We are delighted that you enjoyed our service, and this motivates us to continue offering the best possible experience to our customers.
Your satisfaction is our priority, and we are pleased to hear that we have met your expectations.
Please do not hesitate to contact us if you need anything. We hope to have the pleasure of serving you again very soon.
Kind regards,
ThePackengers team
Reply from ThePackengers
Dear Mike,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
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