ThePackengers Reviews 

A book was delivered. The packaging was very large, but the book was well packed. It would have been simpler to use a flat cardboard box. Nevertheless, I am of course satisfied.

All perfect, form first contact to delivery.

I found Packengers quite by accident but I am happy I did - Shelton my rep. Is the most understanding shipper I've experienced for my small packages. Thank you Shelton!

I don’t speak French

everything perfect. Well packed up and quick service

Fantastic
Brill Thank you

Great packaging, good price. A bit late, but that was the carrier's fault.

Excellent packing by Luis!

Excellent package. Secure. Well arrived at the proper place

I had an excellent experience with this service. They collected my items from the auction house very quickly and ensured everything was packed with great care. I would like to extend a special thank you to Ms. Ting Chauchoy for her highly efficient communication throughout the process. Additionally, they handled the export license professionally and seamlessly. Highly recommended!

Packengers messed up the mailing address so the package returned back to sender. When I tried to reach them on the help email or phone number they were unreachable. It said they would respond in a day but they didn't bother. As a result a problem that could have been rectified easily was not. Let's see how they deal with it from here...

Very fast and reliable shipping company. Best service all the time.

Methodical posting of shipping progress and efficient execution.

I have used them on several occasions to handle the shipping of delicate objects. The service is great and the packaging careful and sustainable. I will gladly continue reliying on their services in the future.

I have used The Packengers' services several times, unfortunately because I have no other option. The staff are friendly and respond promptly to messages, and I have no complaints in that regard.

Unfortunately, the shipping costs are extremely high, amounting to 30–40% of the value of the item, even though the package is very small, weighing only around 200–300 grams. For example, for a product weighing only 50 grams with an insured value of €160, you have to pay €60 just for shipping.

The biggest issue, however, is the cooperation with UPS. Every time, the courier fails to deliver the package to my home, claiming that the house number is missing, even though it is clearly included in the shipping address. Instead, the package is taken to a pickup point, and I have to collect it myself.

It is very frustrating to pay such high shipping fees and receive such poor service. Please consider ending your partnership with UPS and choosing a more reliable delivery company.

I will continue to leave negative reviews as long as the shipping costs remain so high and the delivery service continues to be so poor.

Very slow , took weeks from pick up , packaging and sending out

Excellent job, Janna. Thanks.
Packaging is perfect !

The object was perfectly protected in a custom-made wooden box, very impressive. The delivery was extremely quick. Very professional!

My story in brief:
1. I hired ThePackengers to pick up, pack, and ship from Europe to the US an original glass sculpture that I had won at auction. I gave clear instructions to ThePackengers as to exactly how they should describe the item for customs, a description entirely consistent with the auction invoice and listing that I had also provided them.
2. ThePackengers confirmed by email that they would follow those instructions.
3. They then FAILED to mark the shipment as requested, resulting in a customs charge of $103, which I had to pay out of pocket to get the item released.
4. They have refused to reimburse me for their mistake.

Here are the details:

I had provided to them the auction invoice (pic 1), as well as the original auction listing, both of which made clear that this was an original, artist signed, handmade glass sculpture, not part of an edition of dozens or more, or any sort of mass-produced piece. Original artwork, including sculptures, is not subject to US tariff or customs duty. The auction invoice, as well as the item pictures from the listing, indicated that the piece was hand signed by the artist, consistent with the request I made that they mark the package as “Original handmade art glass sculpture, origin Italy”.

They then (pic 2) confirmed that they had “taken good note of [my] instructions”. Nonetheless, they actually marked the package as “glass sculpture” (pic 3) rather than as “Original handmade art glass sculpture” as I had requested. As a direct result, I had to pay a $103 customs charge in order for the package to be released to me.

Before I produced the waybill for them, they had the gall to claim (pic 4) that they had actually followed my instructions, and that it was US Customs that had changed the categorization from “original handmade art glass sculpture” (which is tariff/duty-free) to “glass sculpture”. Well, the waybill (pic 3) shows that to be a bald-faced lie, it was the ThePackengers who marked it as “glass sculpture”. Yet they refuse to reimburse me for their mistake.

My order number was 11225367. TrustPilot doesn't allow uploads of pictures, so if you wish so see the proof mentioned above, just google 'ThePackengers ripoffreport'.

I entrusted The Packengers with a fragile antique clock travelling from Belgium to Australia, and the experience was flawless. Kamelya packed the clock with real expertise. The movement was secured, the case wrapped in tissue paper and bubble wrap, then boxed and double‑boxed with foam between the inner and outer boxes. The attention to detail and the neatness of the packing were remarkable.

The clock arrived in Australia in pristine condition, exactly as it left Europe. Even the large glass panel survived the journey without a single issue. For anyone shipping valuable or delicate antiques, The Packengers are outstanding. Their packing quality is unmatched.