The Pass People Reviews 

1,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. Driving School
  2. Drivers License Training School
  3. Learner Driver Training Area
  4. Training School

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,232)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company that does exactly what they say they are gong to do!
After a really poor experience with another company I used these guys - immediate responses to emails, constant communication and support. The instructor I was paired with - Edvard was absolutely fantastic and put my mind at rest instantly that I wasn't to have an unpleasant experience.
I would recommend these guys to anyone!!!

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

The Pass People are incredible

The Pass People are incredible. Prompt communication every time. They booked an instructor and test day with ease. My daughter passed her test first time. Highly recommend

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I am so glad I chose to go through The…

I am so glad I chose to go through The Pass People! They supported me through my theory test, arranged for me to have a great instructor on an intensive course and booked my test for me. It was great using their services because they gave me encouragement and found me an instructor that I wouldn't have found without them. They sent me a good luck message and were genuinely pleased for me when I passed! Using an automatic car, driving intensively, having a good instructor and a quiet, early morning test made all the difference for me. I was worried that I might never pass, as I have disabilities, but they made reasonable adjustments for me. My instructor was calm, positive and friendly and he adapted his methods of teaching to meet my specific needs! This really has changed my life!

September 5, 2025
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Rated 5 out of 5 stars

I had a really positive experience

I booked 12 hours of lessons and a driving test with the pass people. I have never used a service like this before. I originally phone them to enquire about their services and was really pleasantly surprised. The pass people have always been excellent at communicating with me, kind and helpful. They matched me with an amazing instructor, Lloyd Chidaushe. He was so kind, patient and an amazing teacher. I couldn’t have asked for more in an instructor. I have now passed my driving test! I had a really positive experience with the pass people. If you need help getting a test I would highly recommend.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend- fantastic people and instructors

Fantastic people, company and instructors.
Thank you for all your help, support and encouragement so my daughter could pass her driving test, after being let down by previous instructor, 2 weeks before her test.
Her instructors were so friendly, professional and encouraging to my daughter, she thoroughly enjoyed her driving lessons again and couldn't have passed without them.
I would definitely recommend this company to anyone.
Massive thank you again.

July 28, 2025
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Rated 5 out of 5 stars

Great overall experience

My test was found really quick, I heard back almost instantly when I initially booked about finding a test. They also found my instructor Lyndsey very quickly who was lovely and helped me pass first time ! The whole process was from about May- July

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful team

Super friendly and helpful team. They were the only company that were willing and able to find me a test in the time I wanted. They kept me updated throughout the process. They paired me up with an AMAZING driving instructor (Satpal), who took me from being really anxious on the roads to prepared and confident. Thank you for all your help!

June 17, 2025
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Rated 5 out of 5 stars

Great service

Trying to book a test seems an impossible task, the pass people got me one within 5 days of paying, contacted them on Wednesday got booked in the following Monday so very fast and very helpful

June 9, 2025
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, The Pass People managed to find me a fantastic instructor and book my driving test in less than a month despite the test center being fully booked until next year. Very impressed with their service and any questions I had were answered immediately and they gave full support the whole way through my lessons right up to my test date. I can highly recommend The Pass People for anyone looking to start their lessons and to pass their driving test

May 8, 2025
Unprompted review

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