The Pass People Reviews 

1,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. Driving School
  2. Drivers License Training School
  3. Learner Driver Training Area
  4. Training School

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,232)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They made it so easy and painless

They made it so easy and painless. I’m an extremely anxious person and had tried multiple different driving schools and instructors who had all these hidden fees or just wouldn’t show up and finally came across the pass people it was no hassle they can’t do enough for you. Got me a driving test so quick and paired me with an instructor within a matter of days. My instructor was Karolis and there is t enough words to describe how brilliant of an instructor he is. I passed 1st time the way he cares and explains things properly and has so much patience and will go over the same thing over and over and over till you get it without any fuss made the experience so much better. He has a way of explaining things that just make sense and are simple that I haven’t had in an instructor before. I would highly recommend him and this company for your driving lessons. Thank you so much for making this such an easy experience well worth every single penny!

December 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Fast re-book

Great communication, explained clearly & simply how their system worked, and they rebooked the test four months earlier than the DVLS date - excellent!!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant and stress free experience

Brilliant experience. Highly effective and friendly service which took all the stress out of getting a driving test booked. Fantastic communication, from actual people... a rare customer experience - thank you so much.

December 3, 2024
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Rated 1 out of 5 stars

Terrible instructor! Avoid at all costs.

Paid a premium amount for an intensive course for my husband. The driving instructor provided was not fit for purpose. My husband took his driving test without ever having followed a sat nav or practised parking into a car park space! Obviously he failed. All the instructor had done in his lessons was drive him around our local area. He had been nowhere near the test centre nor on many major roads or roundabouts. He now has another professional driving instructor not linked to the Pass People and is being taught properly. Really disappointing experience overall.

In response to your comment. You spoke with my husband, so did know which course I was referring to! My review stands! Shoddy service.

December 1, 2024
Unprompted review
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Reply from The Pass People

Hi Karen Thank you for your review. We spoke to your Husband regarding his course and we are sorry you felt it wasn't a good experience for him. We always try and provide the best service possible. Having discussed his course with him he understands that his course was provided in the time frames he required including going the extra mile to reschedule his test for free when he broke his ankle. He also acknowledged that he did not raise any issues with his instructor with us at all until 3 months after his course had finished and so did not give us chance to rectify any issues which we would always endeavor to do. We wish him all the best in gaining his license in the future. Kind regards, The Pass People

Rated 5 out of 5 stars

100% recommend!

Excellent service! Well worth the investment. I had John Langan and it was a pleasure to work with him. Incredible teacher and made my test less scary.
Thank you so much all!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable instructor and staff.

I had Hak as my instructor and helped me get prepared for my driving test. And through his notes and patients I was able to learn good driving habits that allowed me to pass my driving test.
The staff from the office was also very good with communication and helping me choose the best course to purchase.

November 13, 2024
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Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Am so impressed with this company. I literally called them today, after numerous mornings of 6am start trying unsuccessfully to book my daughter a driving test and have just had a call back advising they have booked her a test for next week. I’m absolutely amazed. Staff were lovely too

November 12, 2024
Rated 5 out of 5 stars

Great help

Great help. The company was in the last months of my theory exam and I couldn't find a place to take the exam in any center but this great company helped me a lot to take the exam in the center I wanted and at the time I wanted. The whole process was very efficient, I passed my driving test today thank you very much.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and Reliable

The Pass People were efficient and reliable. Within a day of having paid for my intensive course, they had given me an instructor and had found me a test date less than 2 months' away. I even asked if the test could be rescheduled owing to personal commitments, and a new test date was provided within half an hour without any problem.

My instructor was Michael B. Having worked with a different instructor before going with The Pass People, I feel well positioned to advocate as to just how amazing Michael is. Calm, friendly, and donning an obvious wealth of experience, Michael was no doubt pivotal in my first time success with my driving test. To anyone who gets him in the future, you're extremely lucky!!

October 30, 2024
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Rated 5 out of 5 stars

Friendly, Helpful & Efficient

The team at The Pass People were brilliant in getting a cancellation at the Guildford test centre for our son within 3 weeks of our enquiry.

They were really friendly & helpful and the good luck message was a lovely touch.

I would not hesitate to recommend them.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Super simple system!

From paying my initial deposit to passing my test first time yesterday ( 8wks ) the whole process was quick and easy.
Graham my instructor was brilliant. I could not of done it without him!
Highly recommended.

October 24, 2024
Unprompted review

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