The Pass People Reviews 

1,232
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. Driving School
  2. Drivers License Training School
  3. Learner Driver Training Area
  4. Training School

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,232)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service. Definitely recommended.

An excellent service from start to finish. It took all the stress out of finding a cancellation test and was cheaper than a lot of the other (What’s App) options. The test is was booked and taken within a week of instructing them despite having no luck getting a date for over a month prior to that with other services. Thank you so much Pass People!

September 9, 2024
Rated 5 out of 5 stars

40 hours of intensive lessons and first time-test pass

The Pass People helped me find an instructor very near me who was willing to do the intensive course I needed. I'm writing this after having passed my test first time (booked efficiently as part of my 40 hour driving lesson package). The Pass People are a bit more expensive than booking with a local instructor directly (I think I could have saved roughly £400 if I'd booked my hours with my instructor directly) but, in my case, it was worth it as it was proving hard to find instructors able to do intensive courses as I needed

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

I passed my test first time and I could…

I passed my test first time and I could not have done it without my amazing instructor Caroline. She is a great teacher and I have learnt so much from her. This is definitely the best driving school to go with if you want to pass first time.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Found the perfect test thanks to the Pass People. Our daughter’s driving instructor…

Our daughter’s driving instructor recommended The Pass People to us when he heard we had struggled to find a test before she went away to university - we had found one but in a distant location after term had started. It was a bit nerve racking as we had to cancel the test we had, on the assurance that they would find us one in our local town within a date range requested & even a Friday/Saturday so we didn’t have to take time off work to take her. Once the brief was clear they found us a test at 10am the weekend before she heads off. Couldn’t have asked for a better slot & she passed!

September 7, 2024
Unprompted review
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Rated 5 out of 5 stars

OUTSTANDING.........

What an amazing service and all the staff super friendly and helpful. With tepidation we cancelled a test for January with the promise by The Pass People we would have a test within 12 weeks. In 2 days they had a test date for us. Exceptional customer service kept us informed of every step in the process. Can't recommend The Pass People enough.

September 5, 2024
Rated 5 out of 5 stars

Great service

Had paid the money yesterday for a driving test and have just been rung today to be told they have found one in my ideal test date and location

August 27, 2024
Rated 5 out of 5 stars

THEY ARE AMAZING!!!

I booked needing a test within 3 weeks of my booking, and The Pass People were understanding, and totally considerate of it, while they did manage my expectations, within a week they called me back up with a test!

They were very kind, and quick to respond whenever I had a question or anything to say.

If I fail my test, I will 100% be booking again with them!

August 27, 2024
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Rated 5 out of 5 stars

Can’t fault the system.

I wasn’t convinced that this was the right thing to do with my daughter’s test!
I trusted the system and within under two weeks two tests came up at the test centres that we had requested.
Can’t fault The pass people.
You need to pay more but if you want it bad enough this is the process you need to take.

August 9, 2024
Rated 5 out of 5 stars

Professional

Professional, friendly and quick to respond. A very positive outcome !
I would highly recommend

August 7, 2024
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Rated 5 out of 5 stars

Super easy

Super easy! Had a test within 10 minutes of signing up! Passed first time too.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

A great choice for learner drivers

An amazing small team who paired me with a great driving instructor (Frank in Sheffield) and were always only a phone call away (no bots and no waiting). They were super helpful in getting me another test booked and I would recommend them to anyone looking to learn to drive and I would especially choose them over bigger companies for their amazing customer service!

July 19, 2024
Rated 5 out of 5 stars

Quick turnaround for test

I needed a driving test appointment, and after trying cancellation apps for a few weeks, I just decided to believe the reviews and the promises of The Pass People. I'm so glad I did, because they got me an appointment just when I needed it. They were very easy to deal with, and even very kindly sent a message of good luck just before my appointment, then a follow up after. This is a great company to help cope with the very difficult driving test situation.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Sending a huge thank you to pass people…

Sending a huge thank you to pass people team. I'm very grateful for the support, which was all the more helpful in helping me pass first time as well as from the valued help of my instructor. Thank you for helping me reach this important personal milestone and sending you all my best wishes

July 24, 2024
Unprompted review
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