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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and knowledgeable staff, highlighting their patience and helpfulness. Many people appreciate the quick and efficient service, often noting same-day repairs and fast turnaround times for various device issues. The pricing is also frequently mentioned as reasonable, especially considering the quality of service and expertise provided. However, some customers were dissatisfied with the product quality, citing issues with items breaking prematurely and a lack of accountability. A few other people also felt that the pricing for certain repairs was too high, particularly for older devices or specific MacBook repairs, with some experiencing extended repair times or being offered expensive solutions when simpler fixes were possible.

What people talk about most

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the friendly,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Customers consistently note ambiguous experiences with product repairs and replacements. While some reviewers... See more

Quality

People report ambiguous experiences with quality. While some customers praise the use of high-quality... See more

Price

Reviewers highlight positive aspects of price. Many customers found the charges well-explained, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and friendly service. Quick appointment made easily on line, I arrived early and waited in comfortable waiting area while I worked and my phone was repaired within 30min. IPhone 15 c... See more

Rated 5 out of 5 stars

So easy as such. Made appointment, arrived, straight to work. Full open honesty with issue. Not ripped-off. Repair executed in a few minutes. Then was asked if screeensaver needed to be replaced, got... See more

Rated 5 out of 5 stars

My phone battery was dead resulting to regular fallout of my phone. I was afraid that my phone might not be working anymore. The confirmation that my battery needed to be replaced was a relief. Howeve... See more

Rated 5 out of 5 stars

I am so happy with how I was helped yesterday. I appreciate the expertise and kind communication. I had a negative experience elsewhere and it was a relief to have had this transparant service here. T... See more


Company details

  1. Phone Repair Service
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Store
  5. Computer Accessories Store

Written by the company

ThePhoneLab weet alles over smartphones, tablets en laptops. Van hardware tot software, en van reparatie tot protectie en preventie. We zijn dol op techniek en werken graag met onze handen. Is je toestel kapot? Wij repareren het. Deskundig, snel, direct in de winkel, met of zonder afspraak. Maar we doen meer dan alleen repareren. Onze missie is om de levensduur van mobiele apparaten te verlengen en e-waste te verminderen. Door reparaties toegankelijk en efficiënt te maken, willen we de wegwerpcultuur in de tech-industrie tegengaan. ThePhoneLab streeft naar heldere en open communicatie. Zonder poespas. Wij zijn betrouwbaar en competent, en dat stralen we ook uit. Je ziet het aan onze cleane, frisse winkel en high tech lab, én aan onze mensen. Kwaliteit en prijzen van onderdelen houden we nauwlettend in de gaten – en daar handelen we naar. Zo kunnen we de beste service en de hoogste kwaliteit bieden, tegen de laagste prijs. Daarnaast hebben we een bredere visie: bijdragen aan de circulaire economie. We streven ernaar om tegen 2030 meer dan 2 miljoen mobiele apparaten langer in leven te houden. Dit is niet alleen goed voor je portemonnee, maar ook voor de planeet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

5-star
4-star
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1-star

Replied to 26% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Employee of the universe

I forgot his name, but he was the most dedicated, service driven, multitasking, kind employee ever. Super impressivr how he managed the store, the cliënts, the phones and all of the communication in between. Beethovenstraat 19th of Jan.

January 19, 2026
Unprompted review
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Rated 5 out of 5 stars

10/10 would recommend!

If I could give 6 stars I would! The staff is super friendly and quick to help, the diagnosis of the reason why your laptop (in my case) isn't working is free of charge and they call as soon as they found something which would come at a cost to check of you agree with the costs or not. They found the issue with my laptop within 15 minutes and fixed it within 30 minutes! Was at the point to buy a new laptop, so super happy they were able to fix it instead!
10/10 would recommend!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I walked in with a phone with battery issues. I didn't make an appointment, but still I could pick up my phone within 1,5 hour! The staff was very friendly.

January 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional job

I book an appointment for Sunday morning to replace the battery on iPhone 15 Pro.
After 45 minutes th phone was ready for pick up.
Friendly staff quality job fast service
Definitely recommended.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

The phonelab is the best

The phonelab is the best , they have good knowledge with all kind of telephons maintenance. The employees there are very kind and helpful. Specially the person who contacted me his name is Julien.
Thanks for thephonelab and thanks Julien

January 7, 2026
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Rated 3 out of 5 stars

Got a new screen for my OnePlus 12

Got a new screen for my OnePlus 12. Original part, looks good, responds well. No signs on the edges of work done.
Only feedback, I had to wait 5 workdays because they didn't have the part on hand, but didn't inform me a different location did have it.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with how I was helped…

I am so happy with how I was helped yesterday. I appreciate the expertise and kind communication. I had a negative experience elsewhere and it was a relief to have had this transparant service here. The guy works very hard, he was alone in the shop and it was busy but he handled everything with patience and worked overtime to see me leave with a working phone.

January 3, 2026
Unprompted review
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