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Thephonelab Reviews 802

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TrustScore 5 out of 5

4.8

Phone Repair Service
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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and knowledgeable staff, highlighting their patience and helpfulness. Many people appreciate the quick and efficient service, often noting same-day repairs and fast turnaround times for various device issues. The pricing is also frequently mentioned as reasonable, especially considering the quality of service and expertise provided. However, some customers were dissatisfied with the product quality, citing issues with items breaking prematurely and a lack of accountability. A few other people also felt that the pricing for certain repairs was too high, particularly for older devices or specific MacBook repairs, with some experiencing extended repair times or being offered expensive solutions when simpler fixes were possible.

What people talk about most

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the friendly,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Customers consistently note ambiguous experiences with product repairs and replacements. While some reviewers... See more

Quality

People report ambiguous experiences with quality. While some customers praise the use of high-quality... See more

Price

Reviewers highlight positive aspects of price. Many customers found the charges well-explained, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and friendly service. Quick appointment made easily on line, I arrived early and waited in comfortable waiting area while I worked and my phone was repaired within 30min. IPhone 15 c... See more

Rated 5 out of 5 stars

So easy as such. Made appointment, arrived, straight to work. Full open honesty with issue. Not ripped-off. Repair executed in a few minutes. Then was asked if screeensaver needed to be replaced, got... See more

Rated 5 out of 5 stars

My phone battery was dead resulting to regular fallout of my phone. I was afraid that my phone might not be working anymore. The confirmation that my battery needed to be replaced was a relief. Howeve... See more

Rated 5 out of 5 stars

I am so happy with how I was helped yesterday. I appreciate the expertise and kind communication. I had a negative experience elsewhere and it was a relief to have had this transparant service here. T... See more

Company details

  1. Phone Repair Service
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Store
  5. Computer Accessories Store

Written by the company

ThePhoneLab weet alles over smartphones, tablets en laptops. Van hardware tot software, en van reparatie tot protectie en preventie. We zijn dol op techniek en werken graag met onze handen. Is je toestel kapot? Wij repareren het. Deskundig, snel, direct in de winkel, met of zonder afspraak. Maar we doen meer dan alleen repareren. Onze missie is om de levensduur van mobiele apparaten te verlengen en e-waste te verminderen. Door reparaties toegankelijk en efficiënt te maken, willen we de wegwerpcultuur in de tech-industrie tegengaan. ThePhoneLab streeft naar heldere en open communicatie. Zonder poespas. Wij zijn betrouwbaar en competent, en dat stralen we ook uit. Je ziet het aan onze cleane, frisse winkel en high tech lab, én aan onze mensen. Kwaliteit en prijzen van onderdelen houden we nauwlettend in de gaten – en daar handelen we naar. Zo kunnen we de beste service en de hoogste kwaliteit bieden, tegen de laagste prijs. Daarnaast hebben we een bredere visie: bijdragen aan de circulaire economie. We streven ernaar om tegen 2030 meer dan 2 miljoen mobiele apparaten langer in leven te houden. Dit is niet alleen goed voor je portemonnee, maar ook voor de planeet.

Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

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Replied to 26% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Good repair experience

So easy as such. Made appointment, arrived, straight to work. Full open honesty with issue. Not ripped-off. Repair executed in a few minutes. Then was asked if screeensaver needed to be replaced, got replaced.
All in all good experience. Wil recommend

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect experience, best service!

Very good service, managed to get parts in 1 day while they were not in stock and fixed the Iphone 11 pro max in no time. Camera and battery 100% again! Really friendly and professional. Happy to come here again!

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast and nice fixing service

Fast and nice fixing service. They helped me to change my screen and battery, It takes around 40 mins for them to fix everthing. The staff there is also friendly. Highly recommend! Thanks

November 20, 2025
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Rated 5 out of 5 stars

Splendid, friendly and quick service

Walked in on my appointment for a broken battery of my MacBook Pro. Within 40 minutes of dropping the laptop off, it was fixed again. Great service, very friendly staff in Utrecht! Would absolutely come back here again.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

The service was very good

The service was very good. I thought that my phone needed a new battery, but it wasn’t necessary. Instead I got some advice to lower my battery use and that helps.

November 19, 2025
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Rated 5 out of 5 stars

Made contact through WhatsApp and…

Made contact through WhatsApp and quickly got the answers I was looking for. The also connected me with Alex in Arnhem, the shop that is in my neighbourhood. Made an appointment and Alex repaires my glass and back from my Samsung Galaxy S24 Ultra. It looks like new again. Happy!

November 12, 2025
Unprompted review

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