Quick Flick Reviews 

173
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their innovative design, high quality, and effectiveness, often highlighting how they address common beauty challenges. Many people appreciate the thoughtful formulation, especially for sensitive skin, and note that the items feel lightweight and comfortable for all-day wear. The customer service is frequently described as exceptional, with staff being helpful, responsive, and quick to resolve issues, often going above and beyond expectations. However, some customers experienced issues with order delivery, noting significant delays and, in some cases, not receiving their items at all. A few other people also felt that certain products, like the brow gel or a specific lip stain, did not perform as expected or caused discomfort, such as eye irritation from a sunscreen spray.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing their love and satisfaction for... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products for their effectiveness,... See more

User experience

Customers consistently note positive experiences with user experience, often praising the ease and... See more

Customer service

Customers consistently report positive experiences with customer service, often describing the team as... See more

Order

People report ambiguous experiences with order fulfillment, with some customers praising quick resolutions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used QuickFlick stamp eyeliner for YEARS. I’m in the U.K., and I’ve genuinely never batted an eyelid at another liner brand because I’m a hooded eye girly and The Quick Flick have nailed it. I... See more

Company replied

Rated 5 out of 5 stars

Honestly, this brand is full of pure genius. Rather than accepting that skincare and makeup has flaws and gaps, they have thoughtfully crafted products that tackles the challenges to help women use... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying The Quick Flick products for close to 10 years now. I first purchased to support a small Aussie business but now continue as their products are always phenomenal & they actually liste... See more

Company replied

Rated 5 out of 5 stars

I have been a long time Quick Flick fan since 2019! From the eye liner stamp to now with Tan lotion, and an amazing lip care range I couldn't be happier for a small Aussie owned business! The produ... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Hi, we’re Quick Flick and we like to think of ourselves as more than just a beauty brand. We’re beauty innovators, focused on challenging traditional cosmetic applications through compact, time-saving and multi-functional products. We get that you’re busy and time is better spent on a sleep in than getting ready, which is why our products were created as a rebellion to anything that slows us down. You’ll find you won’t need a degree to use our products as they’re created with all levels of experience, skill & ages in mind. Here’s to makeup being fun, not difficult.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(173)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never delivered

Order never delivered, No responses to e-mail complaints, 50 euro down the drains!! Do not order here!!

April 26, 2021
Unprompted review
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Reply from Quick Flick

Hi Marjolein,

Thanks for reaching out.

Our customer service team has advised they have been contacting you via email. Have you received our emails?

We understand that they have resolved this for you.

If you have further questions, please reach out to our team at hello@thequickflick.com.au

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Rated 5 out of 5 stars

The best make up product I’ve ever bought

I was a little sceptical about purchasing but this is seriously life changing, perfect winged liner in 5 seconds that lasts all day, sensational! I’ve turned all my friends onto this and they love it as much as I do

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

The Quick Flick has the best customer…

The Quick Flick has the best customer service ever! My order got delayed and they were kind enough to follow up and make sure I got it ASAP, plus! they added a gift and kept following up personally with me via email. As for the product, it is amazing! and easy to apply and use! Didn't think getting the perfect winged eyeliner would be this easy. Highly recommended!

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Psyched about this product!

The eyeliner is just amazing and easy to use!! Fun fact we get 2 eyeliners which means it lasts longer!!
Definitely met my expectations and beyond.
I wish delivery service could improve, I was not even sure when to expect the delivery. I believe you guys are doing a great job finding services that deliver your product internationally!! Even though it was a long wait, it was definitely worth it.

January 20, 2021
Unprompted review
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Rated 5 out of 5 stars

I love this company and their products

I love this company and their products! I've tried different lashes before (also these magnetic ones that people somehow always love), but the lashes from The Quick Flick are by far the best ones I ever tried!! They are so easy to put on and they actually stay on. I ordered multiple pairs of the Modest One, which are my favorite ones! They are perfect for a night out but can also be worn during the day. The lashes are so natural, so people never really notice that they are fake, but I get compliments every time I wear them, about how perfect my make up looks! Also their customer service is very good, very quick replies and always helpful and friendly. The only downside for me; I am based in The Netherlands so shipping sometimes takes a while.

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I bought To The Point a while back and recently managed to snap one of the stamps in half. I love this product so decided to purchase a new one to replace the one I broke.
I ended up purchasing another To The Point, Green Envy and a Hot Fudge. They were quickly posted and packaged well. All worked wonderfully except the Hot Fudge which seemed a bit dry. I messaged the team and had an incredibly quick response with some tips to get the ink flowing. I did the things suggested but unfortunately the stamps still weren't working correctly. Again I messaged them, and again a super fast response with a replacement on the way.
I love the product but what makes them really amazing is their fantastic customer service.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

A+ Service and Support

Julita and I had a virtual consultation today to help get the most out of my lashes.
I would firstly like to say...WOW... Julita was so lovely and helpful and patient.

She provided some really handy and help tips to get the most out of wearing my lashes and more to the point how to get them to bond to my lids which I have not previously been successful. On first attempt during our virtual chat, THEY BONDED@!!! and I now feel more confident and with a little more practice, I will ace this.
Her customer service is A+. Polite, friendly, warm and welcoming and she made feel comfortable from the minute we said hello.

I'm so glad I agreed to the virtual consult which I was sceptical about, but as the saying goes... you don't know if you don't try. I'm glad I did and I will definitely continue to purchase Quick Flick products in the future.
Thank you again.
Jo - finally a very satisfied customer!! :)

December 4, 2020
Unprompted review
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Rated 5 out of 5 stars

Absolutely adore these products

Absolutely adore these products. Have since gone back to purchase more as they make my life so much easier. Customer service helpers were also lovely!

November 20, 2020
Unprompted review
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Reply from Quick Flick

Hi Tiana! This makes us so happy to hear!

Rated 5 out of 5 stars

It’s very simple

It’s very simple. I’m from Italy and I ordered two eyeliner. Unfortunately the package arrived already open and one eyeliner was missing. So I write to the costumer help and they solved my problem quickly and efficiently!

November 20, 2020
Unprompted review
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Reply from Quick Flick

Hi Alessandra, thanks for your feedback!

Rated 5 out of 5 stars

I'm delighted with this product

I'm delighted with this product. After a few tries it looked perfect and didn't smudge off easily like regular eyeliner. The petite size is perfect as I have small eyes and isn't too out there. Just ordered the size up but this time in green. There are some excellent tutorial videos out there, both official and non affiliated. Thank you QUICK FLICK!!

November 12, 2020
Unprompted review
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Reply from Quick Flick

Hi Sarah! This makes us so happy!

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Rated 1 out of 5 stars

I have bought this multiple times

I have bought this multiple times, at the start the pens lasted well, but the last 3 purchases they've dried out within 2 weeks, I do everything required, always have them upright, shake them, but they just have nothing in them, gutted because I loved them at the start.

November 5, 2020
Quick Flick logo

Reply from Quick Flick

Hi Sharyn! Thanks for your review!

As both the stamp and liner end share the same ink cartridge we suggest you store your pens horizontally to allow even ink distribution. If your pens are stored upright all the ink will go to one end and can result in poor pigmentation for the other end, or even having this dry out.

We also recommend you make sure the caps are on tight after each use to get the best out of your products!

Rated 5 out of 5 stars

I LOVE how easy it is to use!

I LOVE how easy it is to use this product! lasts all day without smudging. I have The Quick Flick stamp - Grand for a bold flick. I can't wait to try the modest style for during the week.

October 2, 2020
Unprompted review
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Reply from Quick Flick

Hi Charlotte, thanks for your beautiful feedback! Have a great week!

Rated 5 out of 5 stars

I luv Quickflick products

I luv Quick Flick products! Theres no more to say lol, it doesnt smudge, it stays on all day and I have allllll the colors , chocolate brown, black, green , blue and red !

September 19, 2020
Unprompted review
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Reply from Quick Flick

Hi Lia!

Thank you so much for your review. We're so excited to hear that you have quite the collection!

We'd also love to invite you to our Facebook community of other Quick Flick customers. Feel free to join here: https://www.facebook.com/groups/quickflickbabes/

Rated 1 out of 5 stars

DO BETTER!

Ok not to be a Karen but this is probably the WORST product I have ever bought online. So poor quality and eyelashes don’t stick to liner AT ALL. Literally just threw it in the bin because it wasn’t worth paying to return and only get store credit. DO BETTER!

September 2, 2020
Unprompted review
Quick Flick logo

Reply from Quick Flick

Hi Aoife,

We'd love to look into this further for you. Please email us at hello@thequickflick.com.au with your order number if you wish to discuss further.

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Rated 1 out of 5 stars

Definitely avoid this company!

Definitely avoid this company. I generally always check trustpilot before buying from a company I haven't used before. Foolishly I was so excited to buy such wonderful looking make up I ordered before reviewing!

Firstly, my order took almost a month to arrive.

Secondly, it didn't actually "arrive" directly to me... Royal Mail posted a customs fee slip through my door which had to be paid before I could collect my package. £12.07! After already paying a postage fee I was incredibly annoyed but glad to finally have my order in my hands!

Thirdly, imagine my sheer horror when after paying more than £40 to this company, I open my package and half my order is missing!! I ordered 2 x Quick Lash Adhesives retailing at £12.50 each with postage my order came to around £30 and then the customs fee of over £12 meant I had actually paid £40 for one item that retails at £12.50.

I emailed the company immediately and after a very long time recieved an email offering to replace the missing item. Very kind of them you might say but how does that help me when I will have to pay ANOTHER £12.07 customs fee?! If I had accepted that would have meant I would have spent almost £50 on £25 worth of stock......?? Thats assuming they would even send a replacement as some of these reviews seem to suggest i would keep getting fobbed off! They didn't seem to understand that I simply wanted a refund for the one item I didnt receive.

Also in addition I would like to add that I too was deceived by the "UK" portion of the web address and genuinely believed I was buying from a UK based company. Foolish. I should have done more digging but this is very deceptive in my opinion and made the customs fee all the more shocking.

Fortunately I had paid through PayPal! So I opened a dispute and they ruled in my favour and I received a full refund. Thanks to PayPal and no thanks to the Quick Flick company! Please avoid.

August 3, 2020
Unprompted review
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Reply from Quick Flick

Hi Louise,

I apologise for the experience you have had with The Quick Flick.

We have taken on board all feedback and have adjusted our website to make all customers aware of potential customs and import duties upon check out.

We hope you decide to give us a second chance.

Rated 3 out of 5 stars

I feel quite mixed about the Quick Flick

I feel quite mixed about the Quick Flick. I have waited a month for the product to arrive, which was much longer than I expected, and the customs charge was huge, which I hadn't really factored in, and lets face it, this is quite expensive make up in the first place. I hadn't realised it wasn't based in the UK, as with others, the UK website made me assume they had a base here. Clearly I could have read a bit more, but I do feel the site was misleading.

At the same time, I have just tested out the products I ordered and they're really very nice, and meet my expectations. Nicely packaged and they seem effective. I'll use them happily, but I won't be ordering again.

July 31, 2020
Unprompted review
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Reply from Quick Flick

Hi Felicity,

We're glad to hear that you're enjoying the products.

Whilst The Quick Flick was born in Perth, Western Australia, we do have three warehouses; Australia, the US and Hong Kong. We're always looking at expanding, so I have passed your feedback on to the relevant department.

If you have any other queries please send us an email at hello@thequickflick.com.au

Rated 5 out of 5 stars

Love it

I was worried after reading reviews on here but I didn't check until after I had bought mine (oops). I immediately emailed them to ask if they would stop the shipment etc but it had already been shipped by the time I got a response. Anyways, it has actually just arrived today!! About 2 weeks after I bought it. I love it, I got intense black in 'to the point' and its exactly the size I was trying to go for! It feels good quality and the other ends of the eyeliners are really precise and make it easy to join the liner to the wing. Pretty pricey but i would buy again just because its so easy and I don't have to stress about my eyeliner going wrong anymore!

July 9, 2020
Unprompted review
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Reply from Quick Flick

Hi Fran!

We're so glad you're loving your new wings!

We'd also love to invite you to our Facebook community of other Quick Flick customers. Feel free to join here: https://www.facebook.com/groups/quickflickbabes/

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