Very quick delivery. We had an issue with what was delivered, this was resolved after some emails and copies of the label sent but be prepared if there is a problem, you will need exact evidence to g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... See more
Company replied
Googled for a specific mattress and the sleep people came up had everything we were looking for ordered without problem delivered without problem. Mattress exactly as described and it is perfect for... See more
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... See more
Company replied
Company details
Written by the company
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Contact info
Royds House, Royds Mill, WF5 9YA, Ossett, United Kingdom
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
4.1
Great
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just took delivery of two COOLER MEMORY…
Just took delivery of two COOLER MEMORY FOAM TOPPER WITH COOLING ZIP COVER. Not at all convinced they are made with real memory foam as it doesn’t retain any pattern when depressed. Just seems like a standard open-cell foam with a blue swirl pattern.
June 5, 2026
Unprompted review
Advertisement
Reply from The Sleep People Limited
Hello,
Thank you for taking the time to leave us this review! We are happy to see that our delivery partners delivered this within time, and with a great service.
Have a lovely day!
Kind regards,
Megan
Excellent service all around
May 6, 2026
Good value for money
Easy to order and really quick delivery. Mattress is comfortable and very reasonably priced.
May 4, 2026
Great mattresses
Great mattresses. We bough an Ikea Hemnes day bed but the standard mattresses are really thin. I didn't want a bulky mattress topper so opted for the 200x80 mattress from The Sleep People. I'm really impressed with the quality, the thickness and the comfort of the mattresses, it makes the bed far more comfortable to sleep on. The delivery was quick and they were well packaged and reasonably priced.
May 4, 2026
Advertisement
value for money
easy to order, price was right for the type of item purchased and was delivered with in a few days
April 29, 2026
Speedy arrival
The mattress came much sooner than expected and was delivered in a way that was convenient. The mattress appears to be very good quality and is comfortable.
April 9, 2026
Very efficient and quick service in…
Very efficient and quick service in delivering a very high quality mattress cover.
April 8, 2026
Advertisement
Mattress is amazing value
Mattress was very very well priced. Quick delivery and very comfortable. Wasn’t easy to find an European king mattress in the UK!
April 7, 2026
Misleading delivery times and unhelpful customer service
I paid for next day delivery and choose to order from The Sleep People limited because of the quick turnaround , it actually came a day later than the advertised free delivery I was offered at checkout.
I contacted customer services to ask for refund of my delivery charge as it took longer than their free delivery to which Jade replied , omitting to answer my question just telling me it had just been delivered . Obviously I knew that , that wasn’t what I had asked . She didn’t acknowledge the content of my email at all , totally ignored it .
An explanation to a question is a basic requirement for customer Service surely .
Not impressed as it comes across as disinterested and rude .
April 10, 2026
Unprompted review
Cannot comment on the mattress as I…
Cannot comment on the mattress as I haven't received it yet.
Delivery date was given for the 30-31st, on the website (ordered via B&Q) when i checked status of Delivery via DHL it stated it had been delayed.
My issue is if you cannot guarantee delivery for the dates you state on the website then you should not advertise them, I feel when you are looking for a product then a date of delivery is a big pull factor.
March 31, 2026
Unprompted review
Bed is beautiful
Bed is beautiful, made and handled with care, exquisite quality for the price, don’t worry about being scammed, these guys deliver, just amazing.
March 10, 2026
Advertisement
Please don't fold topper in half…
Excellent service. It would have been 5 star if you hadn't folded the topper in half, I realise it's about shipping cost, but it's been over a week and we are only now able to use it as the fold was so prominent for so long
March 5, 2026
Comfy mattress
It was a very easy and speedy transaction the mattress came within five days and it is lovely. No harsh smells nice and comfortable. Highly recommend.
February 23, 2026
Advertisement
Good price, excellent delivery
The mattress was a good price and the measurements were accurate (as it is an odd sized bed). I was particularly pleased with the delivery as the delivery man carried the mattress up the stairs and put it in the required bedroom. This would have been difficult for me to do as I'm unsteady on my feet. It was also delivered when I expected
February 23, 2026
natural materials are good
natural materials are good. I hope that the bed truly is free from toxic glues and chemicals like formaldehyde and VOC's which tbh I feel ALL beds should be free of.
I personally think it should be put into law that no beds are made with harmful chemicals, toxic glues and critically have no off-gassing VOC's, as I previously bought a foam bed bought from Amazon and the off-gassing VOC's were so bad it accutely poisoned me. I'm an adult, I can't imagine what that could have done to a young child/infant...it could have killed them.
That said I've had no off-gassing thankfully from your bed. The only issue I have is that I'd have preferred it to be a bit firmer, it's a bit too soft.
February 9, 2026
Reply from The Sleep People Limited
Hi Niki,
Thank you for raising this, and we appreciate the opportunity to clarify.
While adhesives are used in mattress construction, we want to reassure you that the mattress you ordered is foam-free. We carefully select the glues we use to ensure they are compliant with safety standards and suitable for use in bedding products.
We are based in the UK, and all of our mattresses are manufactured in line with UK regulations and guidelines. In addition, we are proud members of the National Bed Federation (NBF), which means our products and processes are independently audited on a regular basis. This ensures that all components we use are fully compliant, responsibly sourced, and well above required safety standards.
We are also using foam, which is CertiPUR certified, meaning that it passes rigorous testing to ensure clear criteria is met to comply with restrictions concerning substances in foam which may be of concern for health or the environment. You can find out more about this testing here: https://europur.org/certipur/
While we’re sorry to hear about your disappointing experience with a mattress purchased elsewhere, it’s reassuring to know that our mattress met your expectations in terms of materials and off gassing, even if the comfort level wasn’t quite to your personal preference. We appreciate your honest feedback, as comfort can be very subjective.
We take product safety, transparency, and customer wellbeing extremely seriously, and we’re always happy to answer any further questions about materials or construction. Thank you again for your feedback and for choosing our mattress.
Kind regards,
Megan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.