The STI Clinic Reviews 

1,081
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and prompt test results, noting that the entire ordering and shipping process is extremely smooth and efficient. People also deeply appreciate the helpful and caring staff, who consistently provide clear instructions, reassuring communication, and professional support throughout the medical testing procedure. Though some customers noted occasional minor delivery delays or experienced minor issues with test kits requiring additional steps or separate orders, consumers still find the overall service highly reliable and professional. Reviewers emphasize that the quick turnaround times and discreet packaging make it a trusted option for their healthcare needs.

What people talk about most

Service

Clients share satisfaction on service, frequently praising the super quick results and efficient testing... See more

Delivery service

Reviewers express immense satisfaction with the delivery service, frequently highlighting next-day shipping,... See more

Response time

Consumers express great satisfaction with the response time, frequently highlighting prompt email replies and... See more

User experience

Reviewers highlight great satisfaction with the user experience, noting that the website is very easy to use... See more

Staff

Customers had positive experiences with staff, frequently noting that the team is very helpful and caring.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... See more

Rated 5 out of 5 stars

Phoned customer service prior to placing order and after as wasn’t sure on timescales for completing test. Each time very helpful Testing also finally gave me answers I’m now hoping to reorder!

Rated 5 out of 5 stars

No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... See more

Rated 5 out of 5 stars

Great service. Instructions really easy to follow and results easy to access and very quick. Definitely recommend using this website as it’s definitely the best one.


Company details

  1. STD Testing Service

Information provided by various external sources

We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,081)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Quick and easy! First test was incorrectly labeled and the team sent another test free of charge straight away

April 10, 2026
Rated 5 out of 5 stars

No answers from the GP to explain…

No answers from the GP to explain recurrent pelvic pain despite a full panel being done.
Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” hadn’t tested for….. without this actually fully comprehensive testing, with quick results, I’d still be none the wiser as to what was causing my issues. Fully and highly recommend this company for testing your health.

April 3, 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The website was very easy to use and ordering the test was quick and straightforward. The instructions for the sample were very clear and the whole process felt very discreet and professional.

Results and communication were prompt and reliable, which gave me a lot of peace of mind. I really appreciated how simple they made everything.

I would definitely recommend this service to anyone looking for a convenient and trustworthy way to access STI testing from home.

March 2, 2026
Rated 5 out of 5 stars

Really helpful customer service and company

Phoned customer service prior to placing order and after as wasn’t sure on timescales for completing test. Each time very helpful
Testing also finally gave me answers
I’m now hoping to reorder!

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

All good - test took slightly longer

Very good service, email queries responded to within a couple of hours, very competitive testing prices - my test was £55 including postage compared to £70 and this test is rare. Some other screening panels not widely available. The only niggle is that the test results took 3 days to arrive instead of the 36-48 hour target.

February 9, 2026
The STI Clinic logo

Reply from The STI Clinic

Thank you for taking the time to write a review.

We are glad to learn that you were happy with the service.

Results for this panel are usually next day, but the genetics lab that runs this particular assay does not report on Saturdays or Sundays. This means that samples arriving on a Friday (as yours did) will not usually report until the Monday. I will make sure this is clear on the website. We are however open 7 days a week and most other test results do report on Saturdays and Sundays.

We look forward to being of service to you again in the future.

Kind regards,

Claire Davenport

Rated 5 out of 5 stars

Great service

Great service. Instructions really easy to follow and results easy to access and very quick. Definitely recommend using this website as it’s definitely the best one.

January 13, 2026
Rated 5 out of 5 stars

Excellent service and very caring…

Excellent service and very caring staff. The team was responsive, professional, and extremely helpful throughout the process. I had an issue where my parcel was not received by the lab, but they followed up immediately and resolved the problem very quickly. Their communication and support made everything stress-free. Highly recommend this STI clinic for their efficiency and client care.

January 21, 2026
Unprompted review

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