The Stylish Dog Company Reviews 

79
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I ordered a new collar for my poodle. The company really impressed me as they suggested a different type of collar that would be more suitable. The collar has arrived and the quality is excellent. I’m... See more

Rated 3 out of 5 stars

Ordered three products which are basically drop shipped by the company. Items all delivered ok but absolutely no response to any of my emails. Four emails sent, nil response. Communication with... See more

Company replied

Rated 4 out of 5 stars

Matter satisfactorily resolved. Update to my last review. Carrie at customer service was very responsive and helped resolve the late arrival of the KONG toy which was sent via courier as soon as s... See more

Company replied

Rated 1 out of 5 stars

I ordered a dog bed 2 weeks ago with a one to two day delivery and haven’t even had an email to confirm the order however the order is on the account on their website and money in the bank is all sort... See more

Company replied

Company details

  1. Pet Store
  2. Interior Designer

Information provided by various external sources

We love our pets and our home, see our stylish range of luxury dog beds, designer dog collars, coats and handmade personalised dog bowls.


Contact info

3.7

Average

TrustScore 3.5 out of 5

79 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(79)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality!

Ordered a few items for my dog, all came excellent quality and I know they will last. Great customer service too

September 29, 2018
Unprompted review
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Reply from The Stylish Dog Company

That's kind, thank you :)

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Rated 2 out of 5 stars

Had looked at this product for months…

Had looked at this product for months and had decided to order one as soon as my pup had stopped growing.
Ordered the collar and I have to say it didn’t meet expectations with an absent and uneven contrast border. I messaged the company as soon as I received it to let them know how disappointed I was. Got an immediate response on a Saturday saying they’d let the saddler know and I was able to return the collar( I’d offered to send photos but they didn’t ask to see any)
The company place themselves in the premium range but unfortunately the product didn’t match my expectations however the response was good.

September 28, 2018
Unprompted review
The Stylish Dog Company logo

Reply from The Stylish Dog Company

We are sorry to hear that the collar did not meet your expectations, we want each and every customer to be happy. We are pleased that our customer service was satisfactory though :)

Rated 5 out of 5 stars

Great item

Great item, reasonably priced, super quick delivery, will definitely be using again

September 17, 2018
Unprompted review
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Reply from The Stylish Dog Company

Great, we look forward to seeing you online again :)

Rated 5 out of 5 stars

Very well made

Very well made, very happy

September 16, 2018
Unprompted review
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Reply from The Stylish Dog Company

Thanks Helen. We are happy that you are happy ;)

Rated 5 out of 5 stars

Lovely comfy bed

Lovely comfy bed - dog loves it!
10% discount on first order thank you

August 29, 2018
Unprompted review
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Reply from The Stylish Dog Company

Great news, thanks Elle! :)

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Rated 5 out of 5 stars

Lovely product..

Lovely product... Quick delivery

August 18, 2018
Unprompted review
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Reply from The Stylish Dog Company

Thanks Debbie for your kind comments. :)

Rated 5 out of 5 stars

So pleased with the quality and style…

So pleased with the quality and style of the collars that I bought for my two dogs. Had been looking for decent collars for some time.

August 3, 2018
Unprompted review
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Reply from The Stylish Dog Company

Thank you for your kind comments, we are very pleased you are happy! :)

Rated 5 out of 5 stars

dog bowl

Excellent looks lovely and deep bowls

July 23, 2018
Unprompted review
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Reply from The Stylish Dog Company

Thanks Nicola. We are very pleased you are happy with the bowls.

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Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery and very good quality.

July 10, 2018
Unprompted review
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Reply from The Stylish Dog Company

We spotted a very content little dog in your profile picture! Thanks very much for your review.

Rated 1 out of 5 stars

I ordered a dog bed 2 weeks ago with a…

I ordered a dog bed 2 weeks ago with a one to two day delivery and haven’t even had an email to confirm the order however the order is on the account on their website and money in the bank is all sorted to be taken. Terrible service no confirmation or apologies for the delay. Will not be using again such a shame.

June 22, 2018
Unprompted review
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Reply from The Stylish Dog Company

HI Lucy,

We sent you an email as soon as we saw this and apologised. You were unfortunately caught up in an upgrade on our server due to the site receiving a high demand of visits, and your order emails did not get sent out. This order was sent immediately the next day and we also added a free gift which we hope your dog will love. Sorry again for any inconvenience.

Rated 1 out of 5 stars

Return address in Poland. Courier at my expense.

It was not clear to me at point of purchase that the large dog bed (I ordered two to compare) would have to be returned to Poland by courier at my expense. The website states that the return address is different from the one shown. Only when you apply for a returns form - there is none - the bad news is broken to you. I think this is dishonest. All good companies should have a returns warehouse address in the UK. I will not be using this company again and suggest you think carefully what you order and ask where it’s coming from.

June 18, 2018
Unprompted review
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Reply from The Stylish Dog Company

We are sorry you felt annoyed about your return for the Bowl and Bone Europe dog bed. This particular bed is despatched directly from the manufacturer in Poland as clearly stated on the product page under “Delivery”. It also states that you will have to return the item to this location should you wish to exchange or return again on the product page. It’s only one brand on our site as most of our products are made by Artisans’s in the UK however due to popularity of Bowl and Bone products with our customers, we do like to offer the choice.

Rated 5 out of 5 stars

Half check collars and matching leads.

Fabulous sets of leather half check collars and leads to match made to order in the colours of choice - helpful, efficient service and couldn't be more delighted with the quality.

June 8, 2018
Unprompted review
The Stylish Dog Company logo

Reply from The Stylish Dog Company

Thanks for your kind comments.

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Rated 2 out of 5 stars

Very disappointed

I have bought quite a number of dog beds from this company. i was pleased with them, but now I cannot get in touch with them They don't give a telephone number or a postal address. They don't seem to do the lovely dog beds I have had in the past. Have they been taken over? I have my password written down but it rejects it, as well as telling my email address is not valid. I think I do know my own email address!! All this aggravation means I will not be in a hurry to buy from this company again.

May 14, 2018
Unprompted review
The Stylish Dog Company logo

Reply from The Stylish Dog Company

I can confirm that we have updated our site in the last twelve months and also updated our product range. We also have a new help desk service for all of our customer’s questions. This new site and improved customer service is to offer a fast and recorded service which is efficient for both ourselves and our customers. Concerning passwords, we have updated security to coincide with GDPR policies and also to improve the security of our brand. All our customers can set up a secure account, or buy simply as a guest, this is for the customer’s individual preference.

Rated 5 out of 5 stars

Our dog absolutely loves her new bed

Our dog absolutely loves her new bed. She looks so comfortable. I will definitely be buying a new bed for our other dog.

April 30, 2018
Unprompted review
The Stylish Dog Company logo

Reply from The Stylish Dog Company

I’m so glad she’s enjoying her new pillow bed. Thanks Debbie.

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Rated 5 out of 5 stars

Harris tweed collar

I was very impressed with the quality and the choice that The Stylish Dog Company offered online so I ordered a harris tweed collar for my Miniature Schnauzer. Excellent packaging and delivery, the collar arrived very quickly and beautifully wrapped. I will definitely be making further purchases.

March 31, 2018
Unprompted review
The Stylish Dog Company logo

Reply from The Stylish Dog Company

Hi Julie,

We are very pleased you and your Schnauzer are both happy with the collar. Thanks very much for your kind comments.

Best regards,

Carrie

Rated 1 out of 5 stars

Having been told a dog throw would be…

Having been told a dog throw would be made within 7 days a month later i’m Still waiting with no explanation given.......

March 24, 2018
Unprompted review
The Stylish Dog Company logo

Reply from The Stylish Dog Company

Hi Andrew,

I am sorry your experience with shopping with us was not satisafactory.

The particular blanket you bought is handmade to order, and as stated on the product page, it can take up to 14 days to deliver.

It was delivered to you within this time frame, however unfortunately, you were not at home on the day of delivery so it was taken to the UPS Collection point, as advised by a card that was posted through your door, for you to either pick up or arrange another delivery date. This was not carried out by you until you contacted us and we looked into the situation further and advised you.

I can see that this has now been delivered/picked up and hope you and your dog are very happy with the blanket.

Best wishes, Carrie.

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