Tried booking with a different operator and couldn’t process payment. Moved to Travel House and could use ApplePay and there were no issues. Received proof of payment straight away and e-tickets sever... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We would like to recommend Nathan Blake.Nathan is friendly,very polite & professional.He showed us different price options for our air tickets. Good price deal.Booking process was smooth and our E ti... See more
Company replied
On a Sunday evening I was able to sort out my travel plans with a very helpful rep on the phone with only a short wait. I had booked online with Travel House a transatlantic single non-refundable flig... See more
Company replied
Thank you very much Brad and the team at The Travel House.. I have just arrived in Bangkok this was only due to the fantastic service and price this company provided me for my trip, I didn’t actuall... See more
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Company details
Written by the company
TheTravelHouse.co.uk is a trusted travel company offering exceptional flight deals and world-class service. Through our user-friendly online portal, customers can conveniently book flights to destinations around the globe. We provide a wide range of travel products, including flights with over 150 airlines, bespoke holiday packages, travel insurance, and additional travel services. Founded in 2017, The Travel House Ltd is registered in the UK (Company No. 10545577) with a head office at 2A Cambridge Close, Harmondsworth, West Drayton, UB7 0AN. We are an IATA Standard Certified (IATA No. 91204050) and ATOL Protected (ATOL No. 11985) Travel Company that safeguards travelers when booking package holidays that include flights. Our team of experienced travel experts is dedicated to helping customers plan and enjoy journeys to their chosen destinations — whether it's the USA, Australia, New Zealand, Asia, South-East Asia, Africa, or anywhere else in the world.
Contact info
2A Cambridge Close Harmondsworth , UB7 0AN, West Drayton, United Kingdom
- 02081450027
- info@thetravelhouse.co.uk
- www.thetravelhouse.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very fast and efficient service
Very fast and efficient service. Lots of communication and they also checked to make sure we had recieved our E Ticket.
April 12, 2026
Reply from The Travel House
Dear Julian,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Gary,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Sarah,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Rebecca,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Everything went smoothly I had my E…
Everything went smoothly I had my E ticket same day can't ask anything more thank you travel house
April 11, 2026
Reply from The Travel House
Dear Nureni,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Very good customer service
Very good customer service. I like their service. I would say everybody use it.
April 9, 2026
Reply from The Travel House
Dear Kamal,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
The contact by The Travel House staff…
The contact by The Travel House staff promptly after the online booking for confirmation and additional travel information were very helpful. Exceptional for on-line flight ticket purchase.
April 11, 2026
Reply from The Travel House
Dear Kin Sang,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Pavan,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
They had the best rate and booking…
They had the best rate and booking trough them didn’t require buying plans or any other visible inconvenience.
April 10, 2026
Reply from The Travel House
Dear Thea,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Easy to book on the website
Easy to book on the website. Great price on the flights. Prompt service. Excellent.
April 9, 2026
Reply from The Travel House
Dear Anthony,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Fast response
Fast response, and they resolve the questions and problems in a enthusiastic manner
April 4, 2026
Reply from The Travel House
Dear Customer,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Nicky,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Brad was super heplful and efficient
April 3, 2026
Reply from The Travel House
Dear Ivor,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Customer,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Jamie,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
AVOID THIS COMPANY
Booked a flight with Qatar Airways via these guys. Despite the fact that qatar have offered full refund, thetravelhouse are charging a £75 admin fee per person. Will know better next time and will book direct.
March 31, 2026
Unprompted review
Reply from The Travel House
Hi Mubarak,
I am writing to address the concerns you raised regarding the recent changes to your travel arrangements and the service experience you encountered. First of all, I would like to express my sincere apologies for any disappointment or inconvenience you may have experienced during this process.
Upon reviewing your case, I would like to clarify the £75 administrative fee. This fee covers various costs associated with ticket issuance, refund processing, payment handling, and other related administrative work. We aim to remain transparent regarding such charges, and this fee is clearly stated in our website’s terms and conditions.
As your booking was made under a specially discounted fare, the ticket was purchased at a lower promotional rate compared with many other available options in the market. These reduced fares are secured under specific airline conditions and often involve additional internal costs on our side. In cases where passengers request cancellation after ticket issuance, we will still incur costs such as airline issuance charges to our supplier, payment card processing fees, and ticket procurement expenses. The administrative fee helps cover part of these costs, which is why it applies in such situations.
As outlined in the terms and conditions agreed to at the time of booking, any changes or cancellations requested after ticket issuance are subject to the applicable administrative fees, which unfortunately cannot be waived.
We appreciate your understanding and remain available should you need any further assistance.
Warm regards,
Customer Relations Team
The Travel House Ltd
Scam tactics. Avoid.
I strongly recommend avoiding The Travel House at all costs. After my flights were cancelled last minute, they have spent weeks lying to me to avoid processing a refund.
They repeatedly claimed only "travel credits" were available, despite me having written proof from the airline confirming a full cash refund was authorized. They are intentionally providing false information to hold onto customer money.
Their staff admitted in writing they were "requesting a refund," yet they told my bank I was a "no-show" to block my dispute. This is fraudulent behavior. I’ve had to escalate this as a Section 75 claim. Do not trust these people with your money, they are incompetent at best and deceptive at worst.
April 8, 2026
Unprompted review
Reply from The Travel House
Dear Mr. Jenkins,
We sincerely regret the inconvenience you experienced during your flight booking process and appreciate your patience while we reviewed the matter.
After a thorough investigation with our team, we understand that your original booking was for 22nd February (LHR–SFO) with a return on 25th February (SFO–LHR). As per the airline’s policy, your return flight was automatically cancelled due to a no-show recorded on your outbound journey. Please note that when a passenger does not take the outbound flight, the return segment is typically cancelled by the airline.
We also understand that you have been in contact with the airline directly. As they advised, alternative flight options were not available. However, they have offered a flight credit, which can be used within one year from the date of issuance.
We understand that you requested a refund; however, the airline has declined this request, as the no-show on the outbound flight resulted in the cancellation of the booking, which falls under their fare rules and policies.
If you would still like to proceed with the travel credit or require further assistance in utilizing it, you may contact the airline directly, or we would be happy to guide you further.
Please note that we have written confirmation from the airline regarding this matter.
We appreciate your understanding, and we remain available should you need any further assistance.
Warm regards,
Customer Relations Team
The Travel House Ltd
Superb service
Superb service! Looked after us so well when we chose to visit the UAE recently.
Their response time to our concerns was amazing.
Have already booked another trip with Brad.
March 11, 2026
Unprompted review
Reply from The Travel House
Dear Chris,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Great service from Brad
Great service from Brad. Definitely went the extra mile to make my trip.
March 27, 2026
Reply from The Travel House
Dear Andrew,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
I had very good last minute flight deal…
I had very good last minute flight deal
Very helpful and attentive customer service
Definitely Wil book again with them
March 27, 2026
Reply from The Travel House
Dear Amal,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
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