The WATCH Lab Reviews 

I had taken 4 Watches for replacement batteries and to be pressure tested and sealed correctly, however the watch wasn't sealed correctly and let water into the watch I am very annoyed at this it is with the to resolve the situation however it is very poor service and I am not sure they can even repair the damage that they have caused

absolute life saver, did an amazing and efficient job. very friendly, thank you very much! 💍

Xmas eve £3000 gucci watch damaged by incompetent person only needed a battery replacement was meant to be a xmas gift to my wife screws on back of the watch rounded off and scratched the back of the case then tried to cover the scratch up by filing the case only to make it worse they have now breached the warranty with gucci and I am stuck with the watch to add insult to injury the managers solution was to still give the watch to my wife on xmas day damaged absolute disgrace would advise don't take your watch to the watch lab inside john lewis newcastle upon tyne will be seeking legal advice. And still needs a battery.

Josh at the watch lab in MK is brilliant. Has done a few watches for me at a fair price now for my ever growing collection. Polite and professional. Exactly what you want. Merry Christmas.

I went inti the shop at cribs causeway the mall Bristol. Sarah served me.i just wanted to know if my battery was gone, ahe replaced it & did a thoroughly good check on all parts even a compression test,she was so lovley, & didn't even charge me a penny for anything, & said if it stops working, to go back & she'll check it all again. Such a lovely friendly girl.Deff recommend going to this shop.

Great service from Tony at Silverburn! friendly, quick, and professional. Highly recommend!

I had a great experience at the Watch Lab thanks to Tony. He was incredibly helpful, professional, and took the time to explain what needed to be done to fix my watch. The service was quick, efficient, and done to a high standard. Really appreciate the care and attention – highly recommend Tony and the Watch Lab! Silverburn.

I visited the Silverburn branch to have my watch battery changed and was met with Tony who was very pleasant, helpful and had the job done in no time. Great service, would recommend!

Visited The watch lab in Silverburn.The member of staff was very helpful,provided a good customer service,done a really good job fixing the strap on my watch.would highly recommend.

Fantastic and speedy service, Omega watch strap fixed.

Brilliant service! Couldn’t recommend The Watch Lab enough. Very friendly and polite. If you need any support, please do visit. Thank you again, The Watch Lab!

Perrie was extremely helpful and professional - highly recommended for all your watch repair needs!

Excellent service , very helpful

Great service. Thanks Perrie

Took my mums Rotary watch for a repair...charged £50 for the repair, took it back as issue with winder, was told the problem was with the movement, so they offered a half price service for another £39.95.
I wasn't prepared to pay out again.
I took it to a Jeweller in Gorgie, who fixed the problem for £3.50, and incidentally would only have charged £34 to fully service the watch.
Will not be using the watch hub again.

Save yourself being ripped off and go elsewhere!!
I was shocked when I asked for a quote to replace a Tag F1 watch battery at Cribbs Causeway. The guy looked at the watch and muttered £90; I asked nine zero! He nodded and took the watch and said 30 min; I politely declined and went on Amazon and ordered a tool to remove the back which was £6; once the back was open I googled the battery which was replaced and fitted there 3 years prior, the watch battery was £2.99 for a twin pack and took 30 sec to replace, the watch seals were all good so I gave it a gentle wipe with the other tools in the kit; get that!!!!!
The job was so simple, no wonder they can afford to stay there and pay their rent. It’s absolutely disgusting, I hope you go bust Richard Turpin!

Steve from the watch lab stepped to the mark after my previous negative review and the watch was delivered yesterday. It was 4 months later. During the extended time the watch was being serviced I lost weight, and needed a link removed from the bracelet. I went to Timpsons, a sister company, to have the link removed they quoted, nearly £30 to remove the pin as it was an Omega. It was a bracelet link removal with no relevance to the watch make. I refused to pay the charge, went home, ordered a £12 kit from Amazon and changed the link in 5 minutes. BANDITS

Excellent service

I was told by a different shop in Chester, that I would need to send this away to have strap fixed.
Called in, waited 10 minutes and watch strap was repaired. Excellent price.
Very good service, will use again.
Very happy husband!

Very poor customer services giving the excuse they were taken over my timpsons. The heat till roll had faded badly but you could see just what was on the receipt. Date stamped with a proper ink stamp. This company say that due to them being taken over, the lifetime warranty on the watch was not valid now.. they were expensive in the first place... This was in the county mall, Crawley.. it went soon after I got the battery replaced. Never to come back