The Wood Look Reviews 

715
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this wonderful company. Customers frequently praise the stunning craftsmanship, lightweight comfort, and beautiful presentation of the wooden watches received for weddings and birthdays. People also note the exceptionally fast delivery, responsive service, and smooth ordering process that make purchasing memorable gifts completely effortless. However, some people mentioned minor product details, such as needing watch link adjustments for smaller wrists or experiencing readability challenges in dim lighting conditions. Consumers deeply appreciate the overall product quality and unique personal touch provided by the family workshop, though these occasional considerations remain helpful to keep in mind.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently highlighting the stunning craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the stunning and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting very fast dispatch times... See more

Order

Clients share high satisfaction regarding the order, highlighting the quick and easy online process alongside... See more

Service

Consumers find service to be exceptionally satisfying, frequently highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality watch and very special that had it engraved along with a matching bracelet for our wedding day. Amazing how they are made and very lightweight and comfortable when wearing. Love the comp... See more

Rated 5 out of 5 stars

The ordering process & delivery was very efficient. The watch looks amazing in a beautiful presentation box! I ordered the Edinburgh watch for my husband, who has a love of watches & woodwork. So the... See more

Rated 5 out of 5 stars

I thought these watches looked good , but they were so much better than expected. The craftsmanship of the watch is beautiful, the engraving made it an extra special gift for the occasion. Complete... See more

Rated 5 out of 5 stars

Easy ordering process, fast processing of order meant hubby got his new watch super quick and we live in Australia! Quality of the watch is great and looks just like on the website. Thankyou very much... See more


Company details

Written by the company

The Wood Look provides a unique range of wooden watches that leave a lasting impression. Our commitment is to sustainability and affordability.


Contact info

4.8

Excellent

TrustScore 5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(715)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gift

This is a fabulous personalised gift, the watch is heavier than expected giving it a really good durable feel.
It was really appreciated.

June 20, 2025
Rated 1 out of 5 stars

I followed a link from Facebook to…

I followed a link from Facebook to purchase a watch with the advertisement of “free bracelet with every watch purchased”.
I didn’t receive that bracelet

April 28, 2025
The Wood Look logo

Reply from The Wood Look

Hi There, thank you for taking the time to review us. I am a little disappointed that you didn't try to contact us to discuss this situation and instead leave a 1 star review. It would help solve things a lot quicker. In regards to your purchase at cart, I'm just looking at your order and you declined to choose a free gift at the cart stage. For reference, you are given the option to add free gift at the cart and are given a variety of free gifts currently to choose from. I can see from your order you didn't do opt into this so naturally you didn't get anything sent. Anyway we are happy to send your entitled bracelet as per our terms and conditions, this will include a redelivery fee as you hadn't opted for the bracelet at the point of ordering. This is clearly defined in the terms and conditions too. Feel free to contact us and we can get this all arranged.

James

Rated 5 out of 5 stars

Helpful

Helpful, speedy service and quality product.

February 25, 2025
The Wood Look logo

Reply from The Wood Look

Thank you Sarah for taking the time to review us!

Rated 5 out of 5 stars

Very easy to order

Very easy to order, fast deliverey , packaged well , would recommend to friends and family, Beautiful engraved watch for my husbands 60th, he was delighted with it , a beautiful gift .

February 21, 2025
The Wood Look logo

Reply from The Wood Look

Hi Jacqueline, thank you for taking the time out to review us. This means a lot. James

Rated 5 out of 5 stars

Excellent quality

Excellent quality, beautifully engraved and extremely quick turnaround. Delivered to me within 3 days. Very satisfied and highly recommended

February 19, 2025
The Wood Look logo

Reply from The Wood Look

Hi Joanne, glad the order arrived quickly and on time. Thank you for leaving us a review.

Rated 4 out of 5 stars

'Sydney' Watch purchase

Loved the new 'sydney' watch recently received! It arrived to include a segment tool, helpful if required later down the track. Was also pleased the company planted a tree on my behalf for the wellbeing of the planet. Wishing more companies could follow this example.

March 3, 2025
The Wood Look logo

Reply from The Wood Look

Hi Alex,thank you for your review. Glad you are part of our mission to 'do better' for the environment.

Rated 5 out of 5 stars

The Edinburgh

I can't fault anything. I ordered thos for my partner for our 10yr anniversary of being together. The watch is just stunning and the engraving beautiful. The quality is fantastic. I can't wait for my partner to open this on the 28th Feb. He is going to love it 😀

January 24, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look