Purchased new Thomas Sabo sunglasses from this site to replace the ones I lost. As this was my first time I might have expected delivery by DHL to be faster but after some patience and excellent help... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the ti... See more
Company replied
I’ve been purchasing jewellery from Thomas Sabo for many years now, mostly shop bought, but more so now online, which I will honestly say has been a pleasure. Delivery from Germany to the UK is fast,... See more
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I had such a wonderful experience today at Thomas Sabo Lakeside! A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and real... See more
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Company details
Written by the company
In 1984, entrepreneur Thomas Sabo laid the foundations for a company that was to become the embodiment of high-end silver jewellery within a period of just a few years. Since then, the brand has internationally made a name for itself with hand-finished creations and a constantly-growing watches and eyewear segment. The attention to detail and the high standard of quality are what make THOMAS SABO stand out. All our activities, creative processes and designs pursue this maxim. Discover the world of THOMAS SABO online and in our retail stores.
Contact info
Silberstraße 1, 91207 , Lauf a. d. Pegnitz, Germany
- +49 (0) 91 23-97 15 0
- service@thomassabo.com
- www.thomassabo.com
4.3
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely delivery
Timely delivery, well presented and packaged. The item I received was as described.
January 3, 2026
Unprompted review
Reply from THOMAS SABO
Hello Wendy,
Thank you for your kind feedback regarding your recent order with us. We're pleased to hear that delivery arrived on time and you were happy with the item, as well as the gift packaging.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
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Found the perfect gift
Great website, easy to navigate. Found the perfect gift. Good delivery & beautifully packaged.
December 30, 2025
Unprompted review
Reply from THOMAS SABO
Hello Rachael,
Thank you for your lovely feedback! We're so pleased to hear this made the perfect gift and we hope to serve you again in the near future.
Kind regards,
Your THOMAS SABO Team
Reply from THOMAS SABO
Hello Danijela,
Thank you for your review regarding your recent order with us. We are very sorry to hear this didn't arrive as quickly as hoped for.
As we cannot determine your order information via your Trustpilot username, please contact our Customer Service Team at service@thomassabo.com as our team would love to reach out to you directly.
Kind regards,
Your THOMAS SABO Team
Butterfly ring
Excellent product and service the wife was very pleased
December 30, 2025
Unprompted review
Reply from THOMAS SABO
Hello Andrew,
Thank you for your lovely feedback regarding your recent order with us. It's great to hear that your wife was pleased with your purchase and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Had some issues due to royal mail
Had some issues due to royal mail. Customer service manager Jack went above and beyond to resolve my issue. Beautiful products, great staff.
Overall impressed
December 19, 2025
Unprompted review
Reply from THOMAS SABO
Hello Liam,
Thank you for your kind feedback for the service received from Jack. Whilst we are very sorry for the inconvenience caused by Royal Mail, it is great to hear that the issue was handled to your satisfaction.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
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I am absolutely blown away by the level…
I am absolutely blown away by the level of customer service I received from Jack and the entire thomas sarbo team! He truly went above and beyond to ensure my order was perfect. Not only did my goods arrive, but they were also in perfect condition, exactly as described. The attention to detail and care in handling my order was clearly evident. I am beyond pleased with my purchase and will definitely be returning for more. Highly recommend Jack for anyone seeking top-tier products and service!
December 27, 2025
Unprompted review
Reply from THOMAS SABO
Hello Lisa Bond,
Many thanks for your lovely feedback. We will make sure that Jack receives your review and are very pleased that your case could be resolved so satisfactorily.
Best regards
Your THOMAS SABO Team
Product its self is lovely
Product its self is lovely. Ordered on 16th December as website guaranteed delivery before Christmas if ordered before the 18th. Present did not arrive until the 27th.
December 27, 2025
Unprompted review
Reply from THOMAS SABO
Hello Tanya Hadley,
Thank you for your feedback.
We regret that your order did not arrive on time. Unfortunately, there was a capacity overload with our shipping partner.
Nevertheless, we are pleased that you are satisfied with your new piece of jewelry and hope that we may continue to welcome you as a customer.
Best regards
Your THOMAS SABO Team
Very happy with my purchase and it has…
Very happy with my purchase and it has arrived in time for Christmas.
December 17, 2025
Unprompted review
Reply from THOMAS SABO
Hello Lisa,
Thank you very much for your positive review and for taking the time to write it. We are delighted that you received your order so quickly and without any problems.
Thank you for placing your trust in us and our products.
Kind regards,
Your THOMAS SABO Team
Snoopy charm/necklace
Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the time.
We dealt with Jess, who was outstanding as customer care goes, patience, very informative with lots of time to explain everything about the product. Hence we ended up buying more than the charm/necklace.
A very joyful experience from both Jess and Sophie. THANK YOU
December 20, 2025
Unprompted review
Reply from THOMAS SABO
Hello Mr Winrow,
Thank you for your review regarding your experience in our Birmingham store.
We are really pleased to hear that you received excellent service from Jess and Sophie. We will ensure that your feedback is passed on directly.
Thank you for your valuable feedback and we look forward to serving you again soon.
Kind regards,
Your THOMAS SABO Team
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Quick Delivery
Ordered through Store for purchases to be delivered to my home address. Kept up to date with delivery. My purchases came on time in perfect condition. Recommended
December 19, 2025
Unprompted review
Reply from THOMAS SABO
Hello urby54,
We are delighted that you were satisfied with the processing of your order. Thank you for your review. We hope you enjoy your new jewellery.
Kind regards,
Your THOMAS SABO Team
Very pleased with my purchase
Very pleased with my purchase and the promptness of the safe delivery
December 20, 2025
Unprompted review
Reply from THOMAS SABO
Hello Veronica Larocque,
We are delighted to hear that your order arrived safely and that you are satisfied with your purchase! Thank you very much for your very kind feedback.
Kind regards,
Your THOMAS SABO Team
I was happy with the product but was…disappointed with the free gift wrapping
I was happy with the product but was Very disappointed with free gift wrapping. It was literally placed inside a box with absolutely no sign of an attempt to gift wrap it, as described when I purchased.
I would have expected better
December 20, 2025
Unprompted review
Reply from THOMAS SABO
Hello Philip,
Thank you for your review and we are very sorry for any disappointment regarding the gift packaging service.
Unfortunately as kindly advised when selecting the gift packaging option, we are only able to include one gift bag inside the parcel, therefore we do not currently wrap boxes with gift wrapping paper.
If you did not receive the gift bag inside your order, please contact our Customer Service Team at service@thomassabo.com
Kind regards,
Your THOMAS SABO Team
Excellent Service and Product
Nice and easy, does what they say on the tin. Lovely product of course too!
December 20, 2025
Unprompted review
Reply from THOMAS SABO
Hello Matt,
We would like to thank you very much for your kind words and positive feedback. We are delighted that you were impressed by our service, design and quality.
Kind regards,
Your THOMAS SABO Team
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Honestly a really terrible brand with…
Honestly a really terrible brand with cheap quality, and awful customer service with ridiculous company policies.
I was gifted the gold plated gummy bear bracelet and after a single wash of my hands, the gold turned black.
I reached out via email with photos and my receipt and my concerns, and the responses were not helpful.
I was informed that they can reach me how to clean it, and told that this is bound to happen after repeated wear.
Repeated wear? One wash on the day I opened the package is repeated wear? Huh.
Not only this, but then they said I can ship it back to them AT COST and that they will not be responsible for loss or damaged items.
This is more like costume jewelry and really poorly made, at that.
September 25, 2025
Unprompted review
Reply from THOMAS SABO
Hello Tesmeen,
Thank you for your review regarding your THOMAS SABO bracelet. We are sorry to learn that this has discoloured and for any frustration caused.
Tarnishing is a natural process in all Sterling silver-based jewellery and this can be easily reversed through cleaning. It is highly unusual for your jewellery to tarnish after coming into contact with water, however if the bracelet has come into contact with cosmetics or other substances, this may have resulted in a chemical reaction.
As you are based outside of Europe, we kindly ask you to continue to liaise with our Canadian Customer Service Team via onlineservices@thomassabo.com if further assistance is required.
Kind regards,
Your THOMAS SABO Team
Why ruin a good product with UPS?
The product itself is great, but using UPS the worst delivery company in existence makes having to order from them a terrible experience. They lie to you about trying to deliver, then deliver to completely the wrong place. Their customer service is useless since they open after the point where they can affect anything and close before. Seriously use anyone but UPS, give your customers a good experience. I dont want to order from you again due to knowing I'll have to deal with UPS.
December 19, 2025
Unprompted review
Reply from THOMAS SABO
Hello Moraiel,
Thank you for your review regarding your recent order with us.
Whilst we are pleased to hear that you are happy with the jewellery received, we are very sorry for any frustration caused regarding the delivery via UPS.
We usually offer PostNord as an optional carrier for delivery to Sweden, however at this period of time, we have been unable to offer the service. We are due to re-offer PostNord in early 2026 so we hope you can continue to shop with us in the near future by having a different option for the delivery service.
We apologise again for any frustration caused.
Kind regards,
Your THOMAS SABO Team
Exquisite animal pieces! Nothing compares
My husband and I both own over 30 Thomas Sabo pieces, he is by far my favorite designer! The store in Alberta closed some time ago unfortunately and now I order online less often. The pendants and rings I love the most are the animals as they garner nothing but compliments, they are exquisite! I also have angel wings that I wear often over the last more than ten years at least and people stop me constantly. The only reason I would not give 5 stars is I used to collect the charms, but I found over time the clasps opened on many so were lost and the color chipped off on some. Also, I purchased an angel wing ring many years ago and had to have it sized at a jeweler. Because of this the wing broke off. I took it to Mexico to have it repaired, and I was told the wing is not silver? I can't say something didn't happen when I had it sized but I have not been able to get an answer on whether that piece was never a solid silver item? None the less even in Mexico I have never found animal or angel wing rings and pendants so detailed and he will always be my favorite designer.
December 17, 2025
Unprompted review
Reply from THOMAS SABO
Hello Brandie,
Thank you very much for your kind review and for taking the time to write this feedback.
We are very sorry that you had problems with your charms. Please send us an email to service@thomassabo.com so that we can work with you to resolve the issue.
Kind regards,
Your THOMAS SABO Team
I love thomas sabo but i most be…
I love thomas sabo but i most be completely honest. I was gifted a beautiful bracelet with 2 beautiful charm . I was so happy! But i lost both charm because the piece that opens to connect to the bracelet broke! Like both of them . So the quality from the lock should be better! I mean .. now i have an empty bracelet with no charms . Thats sad
December 25, 2024
Unprompted review
Reply from THOMAS SABO
Hello Márcia,
Thank you for your review regarding your recent gift. We are very sorry to learn that you have experienced issues with your charm bracelet.
Sadly our two-year warranty does not cover loss of items, however we can offer a repair/replacement service for items which require attention. If you are able to locate the charms, please contact us at service@thomassabo.com so our Customer Service Team can assist further.
We apologise again for any inconvenience caused.
Kind regards,
Your THOMAS SABO Team
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Gift Wrapped?
No issues with jewellery or service other than 'gift wrapped' = a cardboard box with the Sabo name on doesnt really cut it when you pay a fair amount of money for an item.
In reply to the prompt responce sorry but gift wrapped or not the cardboard box is a dissapointment when you pay a reasonable amount of money for a nice piece of jewellery.
December 15, 2025
Unprompted review
Reply from THOMAS SABO
Hello Andy,
Thank you for your review regarding your recent order with us.
Sadly the gift-wrapping option compromising of a gift bag was not selected/added to your order prior to this being placed. This is why the order has arrived without a gift bag on this occasion.
For any future orders, please ensure this option is selected prior to placing the order as we'd love to avoid and prevent any future disappointment.
We apologise for any confusion caused on this occasion.
Kind regards,
Your THOMAS SABO Team
Rude staff in the shop
Rude staff in the shop. I understand Christmas must be stressful for shop staff but politeness should be a given. I turned on my heels and left to go elsewhere. Won't be returning.
December 12, 2025
Unprompted review
Reply from THOMAS SABO
Hello Sam,
We are very sorry to hear of your experience in one of our stores. As we cannot ascertain which store you recently visited, please contact us at service@thomassabo.com so we can investigate this matter further.
Kind regards,
Your THOMAS SABO Team
Great service and lovely piece of jewellery.
Hunted everywhere for a silver ear-cuff for my niece’s Christmas present. I found the perfect one on this website. It is lovely and has an elegant curve which is very attractive. I wish the gift bag had been smaller. Far too big for such a tiny box. However, that’s my only gripe. Very happy with the ear-cuff and I’m sure my niece will be too. Thank you.
November 30, 2025
Unprompted review
Reply from THOMAS SABO
Hello Jacqueline Taylor,
Thank you very much for your lovely review! We are delighted that you found what you were looking for and that you like our designs as much as we do.
We would of course be very pleased to welcome you back to our shop.
Kind regards,
Your THOMAS SABO Team
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