Thompson & Morgan Reviews 

92,355
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 17,933 reviews, reviewers had a great experience with this company. Many loyal customers frequently mention that their recent online purchases always arrive in wonderful condition, carefully packaged, and fully ready to thrive. People also genuinely appreciate the very straightforward ordering process, helpful customer service team, and the wonderfully wide selection of healthy plants available. Some people were dissatisfied with unexpected delivery delays and poor courier handling issues that occasionally left fragile items damaged or completely dried out. A few reviewers noted that packages could sometimes be mishandled by delivery drivers or left sitting too long, directly affecting overall plant health.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, highlighting both praise and criticism. Many... See more

Quality

Consumers find quality to be ambiguous, reflecting a wide range of experiences. While many reviewers praise... See more

Delivery service

Users describe ambiguous interactions with delivery_service, expressing frustration over significant delays... See more

Order

Customers had ambiguous experiences with order processes, noting that the website makes ordering easy and... See more

Service

Reviewers mention positive feedback about service, highlighting quick problem resolution and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We recently purchased two plastic barrel planters from another company to repalce our old oak ones which were totally rotten . They were nice but just that nice . So looked for two more and found Th... See more

Rated 4 out of 5 stars

Good selection fair prices. Easy to order, good updates on delivery. Product arrived healthy and intact. Like all natural products, the item will not match the photo 100% . It would have been usefu... See more

Rated 4 out of 5 stars

My 3 x Acantha arrived in not too bad condition for the time of year. Some of the leaves were yellowing, which I just chopped off, and have since grown well. My only real gripe is Evry, the delivery... See more

Rated 4 out of 5 stars

Your Website is a nightmare. For that reason I would hesitate to order online from you ever again. However, I had tremendous help from your Customer Service Team, and was relieved to be able to c... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

Contact our customer care team


Our Latest Special Offers
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Contact info

3.8

Great

TrustScore 4 out of 5

92K reviews

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3.8

All reviews

(92,355)

17,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very poor value

The hydrangea I was sent was very overpriced.It cost £44 and was scarcely 15cm in height and width- the roots only came about a third down the pot.It looked like a small plant stuffed into a too large pot.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good plants in very good condition…

Good plants in very good condition delivered well packed and fresh ,good selection of plants and garden products. My wife and I have been buying from Thompson and Morgan for about 20 years or there abouts and have never been let down . Will not change from them. Easy to order and pay. Anthony hart.

July 18, 2026
Rated 4 out of 5 stars

My 3 x Acantha arrived in not too bad…

My 3 x Acantha arrived in not too bad condition for the time of year. Some of the leaves were yellowing, which I just chopped off, and have since grown well. My only real gripe is Evry, the delivery company. They have a habit of hiding packages where you least expect, without bothering to pop a note through the door so that you can go and hunt for it. Consequently, my plants sat in their hiding space for nearly 48 hours in the heat, hence the yellow leaves I should think.

July 18, 2026
Rated 3 out of 5 stars

Mixed results in plant bundles

I ordered 2 packs of the mixed perenials - 5 for £12. Although the plants that arrived were well established in their pots it did seem to take ages for them to be delivered and when I opened the box I suspect I know why: they had been held packed and ready to go at either the pick up point or the Couriers base. They looked as if they had originally been securely packed in plastic shell 'cups' in 4s but as well as the outer box being badly disfigured on arrival pretty much all of the plants were outside these protective cups and were strewn about the bottom of the box. Obviously no care had been taken during their 6 days transportation between packing and my front door. The length of time taken, during one of the recent heatwaves meant most of the plants were bone dry - some had parted company with their pots and despite keeping them shaded and well watered since delivery I have lost 3 of them! Not a happy customer, overall. Those that have survived are beginning to show recovery 14 days on since delivery although I will have to prune off some dead sections and flower spikes taking away energy from root establishment.

July 8, 2026
Rated 4 out of 5 stars

Very pleased with my purchase BUT…

Very pleased with my purchase BUT parcel arrived after courier held onto it for 4 days, box was battered and parts of the plants were broken off and only 2 plants were in box and I had ordered and paid for 4. I notified thompson and morgan and they sent out another 2 which again courier had for 4 days. I cut the broken parts off and the plants appear to be thriving. I think everything would have been great but delivery severely let the experience down. I have had experience with this delivery company before and mentally told myself never to buy from another company that uses them. Shame the buying experience was spoilt but not thompson and morgan at fault.

July 18, 2026

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