Having been sent out in what I can only assume was good condition they were not great when they were delivered. T&M duly replaced them. The problem is that they're sent via Royal Mail 48hr delivery... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve made quite a few purchases from T&M throughout this year with winter pansy plugs still to come. All of their plants have been top quality and arrived in perfect condition as they are packaged... See more
Fantastic service. Purchased some creeping jenny which arrived in excellent healthy condition, and since planted have really taken off creating a lovely lush wall planter. Since then I've ordered agai... See more
My plants arrived well packed and earlier than expected. They were in excellent condition and ready to plant out. Now they are providing abundant colour to my garden both in flower beds and pots.... See more
Company details
About Thompson & Morgan
Written by the company
Welcome to the official TrustPilot profile for Thompson & Morgan
Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!
Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.
Contact our customer care team
Our Latest Special Offers
Flower Plants, Shrubs and Trees
Flower Seeds
Flower Bulbs
Vegetable Seeds
Vegetable Plants
Fruit Plants
Fruit Trees
Sign Up To our email offers
Join our gardening club
Contact info
Poplar Lane, IP8 3BU, Ipswich, United Kingdom
- 0333 400 0033
- ccare@thompson-morgan.com
- www.thompson-morgan.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good plants and great offers
I have bought really rather a lot of container and perennial plants from T&M because of their great offers, all have arrived promptly in good condition. The perennials are struggllng a bit with current weather but the container plants, particularly ready planted baskets are spectacular and much admired.
First delivery was lost
First delivery was lost. Second delivery plants one dead one only just alive. Then ran out of stock. These plants were supposed to be a present so embarrassing as daughter was expecting them. Have been dealing with you for many years.
Have not received the items as yet.
With Thompson and Morgan are without…
With Thompson and Morgan are without doubt the best garden company i have had and the flowers i have had are making my garden look good. would not go with anyone else.
Recent decline in service
I've used thompson and morgan for years now, never an issue until now.
My latest order was supposed to be dispatched within 7 days, its been two weeks and when i ordered the plants they were pushing the last season to be planting them out and if they take much longer im going to have to somehow keep multiple large plants in my very small greenhouse.
They told royal mail they dispatched some of my post plugs from that order 6 days ago, so if they have done they will be well and truly dead by the time they arrive, however a more recent order was dispatched two days ago and is already in transit?
Quite honestly its been pushing me towards other companies and I'm now probably only going to use t&m for seeds/bulbs, aka things that can sit around for a while in a warehouse until they remember someone has bought them.
Antirrinhams
I had ordered a box of 6 Snapdragons,the first box had 3 inside that were very dried up.
I tried watering & feeding them, but no good.
I spoke to customer services who very quickly replaced them for me.
They were very helpful
Fabulous Begonia hanging baskets
Fabulous Begonia hanging baskets. Very well planted up and good healthy plants.They have and still are producing masses of large gorgeous blooms. I am delighted with them. Well packaged for the delivery. Nice easy to use website. Thank you.
Reliable and easy to order from T&M
If their is a problem with plants delivered, T&M do take the trouble to put things right very quickly.
Luckily, it is very rare for there to be any problems with
T&M plants.
Always great service and products
Always great service and products. Plants arrive in fresh excellent condition.and affordable prices.
I never have any problems with Thompson…
I never have any problems with Thompson & Morgan. My problem is ordering too many plants!!
There was a problem with my order which…
There was a problem with my order which was dealt with quickly and far better than i expected. So top marks to T&M.
Great service
Always had great service and if needed customer services always very helpful. I had a recent problem with Royal Mail delivery and registered a complaint and contacted customer services to notify them - I have received a replacement today. Thankyou. Highly recommend this company.
I ordered from you
I ordered from you, but without my knowledge it was being sent to a former address in York. I sent an email to say the mistake had been made, but the packace was sent to my former anyway, and had to by forwarded to the correct address (which York had).
All my plugs survived have now bloomed…
All my plugs survived have now bloomed my little garden looks lovely. Will be ordering in future .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








