Thompson & Morgan Reviews 

92,128
TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

Having been sent out in what I can only assume was good condition they were not great when they were delivered. T&M duly replaced them. The problem is that they're sent via Royal Mail 48hr delivery... See more

Rated 5 out of 5 stars

I’ve made quite a few purchases from T&M throughout this year with winter pansy plugs still to come. All of their plants have been top quality and arrived in perfect condition as they are packaged... See more

Rated 5 out of 5 stars

Fantastic service. Purchased some creeping jenny which arrived in excellent healthy condition, and since planted have really taken off creating a lovely lush wall planter. Since then I've ordered agai... See more

Rated 5 out of 5 stars

My plants arrived well packed and earlier than expected. They were in excellent condition and ready to plant out. Now they are providing abundant colour to my garden both in flower beds and pots.... See more

Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

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3.8

Great

TrustScore 4 out of 5

92K reviews

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3.8

All reviews

(92,128)

16,895 reviews in the last 12 months

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Rated 5 out of 5 stars

Good plants and great offers

I have bought really rather a lot of container and perennial plants from T&M because of their great offers, all have arrived promptly in good condition. The perennials are struggllng a bit with current weather but the container plants, particularly ready planted baskets are spectacular and much admired.

July 13, 2026
Rated 1 out of 5 stars

First delivery was lost

First delivery was lost. Second delivery plants one dead one only just alive. Then ran out of stock. These plants were supposed to be a present so embarrassing as daughter was expecting them. Have been dealing with you for many years.

July 9, 2026
Rated 3 out of 5 stars

Recent decline in service

I've used thompson and morgan for years now, never an issue until now.

My latest order was supposed to be dispatched within 7 days, its been two weeks and when i ordered the plants they were pushing the last season to be planting them out and if they take much longer im going to have to somehow keep multiple large plants in my very small greenhouse.

They told royal mail they dispatched some of my post plugs from that order 6 days ago, so if they have done they will be well and truly dead by the time they arrive, however a more recent order was dispatched two days ago and is already in transit?

Quite honestly its been pushing me towards other companies and I'm now probably only going to use t&m for seeds/bulbs, aka things that can sit around for a while in a warehouse until they remember someone has bought them.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Antirrinhams

I had ordered a box of 6 Snapdragons,the first box had 3 inside that were very dried up.
I tried watering & feeding them, but no good.
I spoke to customer services who very quickly replaced them for me.
They were very helpful

July 14, 2026
Rated 5 out of 5 stars

Fabulous Begonia hanging baskets

Fabulous Begonia hanging baskets. Very well planted up and good healthy plants.They have and still are producing masses of large gorgeous blooms. I am delighted with them. Well packaged for the delivery. Nice easy to use website. Thank you.

February 1, 2026
Rated 5 out of 5 stars

Great service

Always had great service and if needed customer services always very helpful. I had a recent problem with Royal Mail delivery and registered a complaint and contacted customer services to notify them - I have received a replacement today. Thankyou. Highly recommend this company.

August 5, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered from you

I ordered from you, but without my knowledge it was being sent to a former address in York. I sent an email to say the mistake had been made, but the packace was sent to my former anyway, and had to by forwarded to the correct address (which York had).

July 15, 2026

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