Having been sent out in what I can only assume was good condition they were not great when they were delivered. T&M duly replaced them. The problem is that they're sent via Royal Mail 48hr delivery... See more
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I’ve made quite a few purchases from T&M throughout this year with winter pansy plugs still to come. All of their plants have been top quality and arrived in perfect condition as they are packaged... See more
Fantastic service. Purchased some creeping jenny which arrived in excellent healthy condition, and since planted have really taken off creating a lovely lush wall planter. Since then I've ordered agai... See more
Delivered one item to old address after amendment to address. Two different o/no with one showing correct address but still got it wrong. Second item was intercepted by me while it was on it's way aga... See more
Company details
About Thompson & Morgan
Written by the company
Welcome to the official TrustPilot profile for Thompson & Morgan
Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!
Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.
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Contact info
Poplar Lane, IP8 3BU, Ipswich, United Kingdom
- 0333 400 0033
- ccare@thompson-morgan.com
- www.thompson-morgan.com
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Purchased for the bees
The white lavenders (I didn't know there was such a think)are perfect and were delivered on time. I can't wait to get them in the garden with my "normal" lavenders. I'm sure the bees will love them.
The plant was in excellent condition…
The plant was in excellent condition when it arrived and the notification saying it was on its way was very good .The only issue I had was when ordering it said dispatched in 24hrs unfortunately that was not the case and I had to telephone ,to be told there was a delay of about a week …..
My plants arrived well packed and…
My plants arrived well packed and earlier than expected. They were in excellent condition and ready to plant out. Now they are providing abundant colour to my garden both in flower beds and pots. I have used Thompson and Morgan for a number of years and never been disappointed. I highly recommend this company.
Excellent company
I've ordered from Thompson & Morgan a few times now and the service and the plants have always been excellent. Plants have always arrived healthy and have thrived. Brilliant company.
Poor Delivery of the Penstemon Wedding Day Jumbo Plugs
The Ordering process is very easy and deliveries are as soon as they can send them the Penstemon Wedding day were delivered at 9.30pm after being on a van since 11 am on a hot day and were very dry I immediately watered them but sadly 2 of the plants have died since. This is totally down to the poor delivery and not the usual high standard of Thomson and Morgan
Quick delivery of fine goods and I have…
Quick delivery of fine goods and I have been dealing with them for a long, long time.
The plants arrived healthy and were…
The plants arrived healthy and were very well packaged. They were in excellent condition and are now thriving in my garden. I’m very pleased with the quality of the plants, my choice, and the great value for money. Overall, I’m very happy with my purchase.
I’m a regular customer, here’s why…
I’ve made quite a few purchases from T&M throughout this year with winter pansy plugs still to come.
All of their plants have been top quality and arrived in perfect condition as they are packaged so well.
I’ve found the member’s subscription an excellent idea and have easily made my fee back by taking advantage of the many offers available.
I’ve tried a few other companies over the years but none have been as good as Thompson and Morgan; highly recommended.
Did not like the state of the plants…
Did not like the state of the plants one was not in very good condition on arrival stem was broken into replanted but did not make it
Delivery of my plants was terrible ,box…
Delivery of my plants was terrible ,box was delivered upside down all the plants were bashed and damaged,not your fault ,I contacted Evri who are looking into it but was to.d to contact yourselves . Very disappointed as lupins, delphiniums and hollyhocks are delicate at that stage anyway .
I’ve still planted them and hope they recover ,I took photos .As i say the fault lies with Evri and they say you can contact them regarding the issue .
Cheap packets of seeds
The packets of seeds were at a good price and arrived within 5 days,
Plants were a week in transit and sickly when finally arrived
Plants were a week in transit and when they arrived, in very high temperature, they were very pale and leggy, did not look very healthy at all. I have planted them but will have to nurse them to good health. Certainly not the happy, healthy plants I was expecting.
NOT GOOD AT ALL
Delivered one item to old address after amendment to address. Two different o/no with one showing correct address but still got it wrong. Second item was intercepted by me while it was on it's way again to old address.It took 2 weeks to the get items from original order date after original order said dispatch within 24 hours. At least they got here safely. Won't be ordering again from here.
As expected
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