Buddleia arrived ok but when packaging was opened the plant looked ok but I thought I would stand it in some water. I could not believe how much water the plant had taken up considering how small it w... See more
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Your Website is a nightmare. For that reason I would hesitate to order online from you ever again. However, I had tremendous help from your Customer Service Team, and was relieved to be able to c... See more
Packed really well and plants still in moist compost despite the heat. Plants from other companies have arrived dead or beyond saving lately mainly due to bad packaging. Well done!
The blueberries were great but the acer turned up with all dry crispy leaves and dead looking. As it was supposed to be a birthday present for my daughter I contacted customer service. They sent a rep... See more
Company details
About Thompson & Morgan
Written by the company
Welcome to the official TrustPilot profile for Thompson & Morgan
Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!
Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.
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Our Latest Special Offers
Flower Plants, Shrubs and Trees
Flower Seeds
Flower Bulbs
Vegetable Seeds
Vegetable Plants
Fruit Plants
Fruit Trees
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Contact info
Poplar Lane, IP8 3BU, Ipswich, United Kingdom
- 0333 400 0033
- ccare@thompson-morgan.com
- www.thompson-morgan.com
3.8
Great
92K reviews
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Hassle-free transaction
Hassle-free transaction, prompt delivery, good communication.
Thank you
July 18, 2026
Excellent service from T&M
Excellent service from T&M, really health plants, well packaged & kept informed of delivery.
July 17, 2026
plants arrived healthy which was a…
plants arrived healthy which was a relief because they were in transit for nearly a week in a heatwave
July 10, 2026
Took too long for delivery to arrive so…
Took too long for delivery to arrive so out of 4 plants one was in good condition, two struggling to survive and one dead
July 17, 2026
10 days after ordering product still…
10 days after ordering product still not even sent. All I ordered was 2 small plastic potato bags. The postage was £6.95. When I emailed in a complaint I got an email back saying it takes time to do the specialised packing, which was ridiculous as there was nothing specialized about packing 2 small plastic potato bags & the fee for doing that was exorbitant. After complaining, I was on the verge of cancelling & they must have realised that & got them dispatched.
July 17, 2026
still not received my order or any…
still not received my order or any explanation as to why, this shows a complete lack of a customer centric business, just receive a bog standard response
June 19, 2026
Ordering was straight forward and…
Ordering was straight forward and delivery is due in a couple of weeks. I've ordered some bulbs which I'm sure will be fine just as my previous purchases from Thompson & Morgan have been.
July 10, 2026
Took a while to arrive
Took a while to arrive. Sent incorrect plant . Solved the problem quickly.
July 10, 2026
Excellent service
July 17, 2026
Quick delivery and plants healthy and…
Quick delivery and plants healthy and in good condition.
July 10, 2026
Consistent quality from trusted comany
July 17, 2026
Have received many seeds at bargain…
Have received many seeds at bargain prices and I’m looking forward to growing them next year, many thanks
July 10, 2026
Professional some times good value
July 16, 2026
After much confusion
After much confusion, my orders were completed to satisfaction.
All communication was very customer friendly and helpful.
Thankyou.
July 10, 2026
Strimmer did exactly as advertised
July 16, 2026
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