Thompson & Morgan Reviews 

92,177
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 17,912 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of the ordering process and helpful staff. Many people appreciate the high quality of the plants and seeds, often noting their healthy condition upon arrival. Reviewers consistently commend the robust and effective packaging, ensuring products reach them in perfect condition. However, some customers noted issues with product quality, reporting plants arriving dry, damaged, or even dead. Delivery service was a concern for a minority, with complaints about slow dispatch, significant delays, and items being delivered to incorrect addresses. Some people also mentioned problems with the chosen couriers, leading to plants arriving in poor condition due to rough handling.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the excellent plants, seeds, and bulbs,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers consistently praising the excellent... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting quick and speedy... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process straightforward and... See more

Service

People report positive experiences with service, often highlighting the excellent quality and value of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Buddleia arrived ok but when packaging was opened the plant looked ok but I thought I would stand it in some water. I could not believe how much water the plant had taken up considering how small it w... See more

Rated 4 out of 5 stars

Your Website is a nightmare. For that reason I would hesitate to order online from you ever again. However, I had tremendous help from your Customer Service Team, and was relieved to be able to c... See more

Rated 4 out of 5 stars

Packed really well and plants still in moist compost despite the heat. Plants from other companies have arrived dead or beyond saving lately mainly due to bad packaging. Well done!

Rated 4 out of 5 stars

The blueberries were great but the acer turned up with all dry crispy leaves and dead looking. As it was supposed to be a birthday present for my daughter I contacted customer service. They sent a rep... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

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Contact info

3.8

Great

TrustScore 4 out of 5

92K reviews

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Asks customers to review

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3.8

All reviews

(92,177)

16,941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The plants arrived healthy and were…

The plants arrived healthy and were very well packaged. They were in excellent condition and are now thriving in my garden. I’m very pleased with the quality of the plants, my choice, and the great value for money. Overall, I’m very happy with my purchase.

July 14, 2026
Rated 5 out of 5 stars

I’m a regular customer, here’s why…

I’ve made quite a few purchases from T&M throughout this year with winter pansy plugs still to come.
All of their plants have been top quality and arrived in perfect condition as they are packaged so well.
I’ve found the member’s subscription an excellent idea and have easily made my fee back by taking advantage of the many offers available.
I’ve tried a few other companies over the years but none have been as good as Thompson and Morgan; highly recommended.

July 8, 2026
Rated 3 out of 5 stars

Delivery of my plants was terrible ,box…

Delivery of my plants was terrible ,box was delivered upside down all the plants were bashed and damaged,not your fault ,I contacted Evri who are looking into it but was to.d to contact yourselves . Very disappointed as lupins, delphiniums and hollyhocks are delicate at that stage anyway .
I’ve still planted them and hope they recover ,I took photos .As i say the fault lies with Evri and they say you can contact them regarding the issue .

July 14, 2026
Rated 1 out of 5 stars

NOT GOOD AT ALL

Delivered one item to old address after amendment to address. Two different o/no with one showing correct address but still got it wrong. Second item was intercepted by me while it was on it's way again to old address.It took 2 weeks to the get items from original order date after original order said dispatch within 24 hours. At least they got here safely. Won't be ordering again from here.

July 14, 2026
Rated 5 out of 5 stars

Best quality seeds and plants

Best quality seeds, bare-root plants, potted plants, and plug plants. I have been their customer since April 2025. Any complaints about the plants will be addressed immediately, and a replacement will be offered for damaged ones.

August 4, 2026
Unprompted review

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