Thortful Reviews 

Reply from Thortful

Jun 29, 2026

Hey there,

Thanks for leaving a review.

We're really sorry to hear your recent orders have shown up later than expected. We do our best to ensure all orders are printed and sent out promptly, to give them the best chance of arriving in time for the big day. However, sadly a number of items can get held up by delays in the postal system along the way. We can only apologise for this. It's super frustrating for us as a business, as this is something we have no control over.

Unfortunately, when selecting 1st or 2nd Class post during checkout, this means we're not provided tracking for these items by the courier. As a result of this, it does mean that there's a bit of a limit as to what we're able to do once your card is in the postie's hands. That being said, for this to happen twice is really odd; it could be that there is a bit of a backlog of post within the local area. We're super sorry about that!

We can see you've been in touch and a member of our team has helped you with this already, but please don't hesitate to reach out again directly at talktous@thortful.com, if there is anything else we can do to help - we're happy to assist :)

Thanks,
The thortful Team

Reply from Thortful

Jun 29, 2026

Hi there,

Thanks for leaving us a review.

We're sorry to hear that you weren't able to select your desired delivery service for your recent order. We're currently limited on the number of cards we are able to send via 2nd Class post with our partners the Royal Mail, which means we can only fulfil orders of 1-3 A5 cards for now. We can only apologise for any disappointment caused by this. However, what we'll do is pass this on as feedback to our Delivery Team for them to review your experience and look into this in greater detail for any potential updates in the future.

We're always looking for ways to improve our service, so we really appreciate you bringing this to our attention. If you have any further feedback to add, or suggestions on how we could have made your recent ordering experience better, please don't hesitate to reach out to us directly at talktous@thortful.com, and a member of the team will get back to you ASAP! :)

Thanks,
The thortful Team

Reply from Thortful

Jun 26, 2026

Hi Sally,

Thanks for taking the time to leave us a review.

We're really sorry to hear your card didn't arrive in time for the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive.

We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.

We're not able to see that you've been in touch regarding this, so please do drop us an email to talktous@thortful.com and our Customer Happiness Team will look into this for you!

Thanks,
The thortful Team

Reply from Thortful

Jun 25, 2026

Hi Amy,

Thanks for leaving us a review.

We're super sorry to hear your Father's Day card didn't make it in time for the big day! We do our best to ensure all orders are printed and sent out as quickly as possible, to give them the best chance of arriving for the special occasion. However, sadly a handful of items can still get caught up in the postal system along the way. We're really sorry for this.

It's frustrating for us as a business, as this is something we have no control over, and we hate to let our customers down.

We'd love to be able to make things a little better, but can't see you've been in touch regarding this already. Please do reach out directly at talktous@thortful.com, and a member of the team will be happy to send a little thortful magic your way!

Thanks,
The thortful Team

Reply from Thortful

Jun 24, 2026

Hey there,

Thanks for leaving us a review.

We're super sorry to hear your card arrived after the big day - that's definitely not how we planned things to go!

We do our best to make sure all orders are printed and popped into the post as promptly as possible; to give them the best chance of arriving in time. Sadly, however, a handful of items can be impacted by delays in the postal system along the way. It's really disappointing for us as a business, as this is something we have no control over, and we truly hate to let our customers down.

We can't see you've been in touch, but we'd love a chance to make things right. Please do reach out directly at talktous@thortful.com, and one of our Customer Happiness Team will get back to you ASAP! :)

Thanks,
The thortful Team