Ordered a card, but it didn't arrive. Contacted the company and they immediately sent another with apologies. Can't fault how they dealt with this.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Lovely card but allegedly posted 1st class monday and didn’t arrive till friday ☹️
Company replied
Always great cards and quick to deliver, but went above and beyond for me. Ordered a special card for my son’s wedding and realised I’d put down the wrong address for delivery. It was on my deliv... See more
I ordered 2 cards anniversary & Birthday humour one which the man loved. I had them posted directly to their addresses direct. They got there in time in perfect condition. Will definitely be using Tho... See more
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
Asks customers to review
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Very funny and original cards
Very funny and original cards. Promptly delivered and, whilst slightly more expensive than a standard greeting card, worth it for the clever gag.
March 16, 2026
Absolutely love this company
Absolutely love this company, so many cards to choose from, great offers and always deliver on time
Thank you thortful, an all round great service
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Thortful
Hi Traci,
Thanks for leaving a review.
We're really sorry to hear you were disappointed with your order. We print our cards with a matte finish, on 300gsm card stock, in order to give all of the designs from our lovely creators a beautiful, premium finish. We believe that using a shiny laminate can cheapen the great designs our creators upload, as well as having harmful effects for the environment, so this is why we opted for this finish.
It does say this on our product page for each card, but it could be that we need to make this more prominent. Please let us know if you have any further feedback or suggestions on how we can clarify this by reaching out directly at talktous@thortful.com, and a member of our team will be happy to help! :)
Thanks,
The thortful Team
Let down in every way
Ordered an anniversary card and I paid extra for guaranteed tracked delivery. It didn’t arrive when it should have or in time for the occasion. Customer services not responding to email and when I rang them, the message said they’re in training all day. How can a company like this not have customer service available? Very disappointed and will not be using again.
July 1, 2026
Unprompted review
Reply from Thortful
Hi there,
Thanks for leaving a review, and we're so sorry your order was delayed.
Despite their best efforts, it looks like due to a delay in their sorting office your order arrived later than expected. Whilst Tracked 24 is a next day delivery service, unfortunately every so often, orders in Royal Mail’s system can slip through the net.
We're really sorry about this; we know how much time and effort goes into picking the perfect card so we understand it is frustrating for your order to be delayed on this occasion.
We can see you've been in touch, and a member of our team has helped resolve this for you already. However, if you need any further assistance at all, please do reach out again directly at talktous@thortful.com and we'll be happy to help!
Thanks,
The thortful Team
Unreliable
Unreliable. Missed the delivery they promised to give. Very expensive and a waste of money.
Didn’t fulfil what they say they will.
Tools 3 days to respond.
Won’t use again.
July 1, 2026
Unprompted review
Reply from Thortful
Hi Chantal, thanks for leaving us a review.
We're so sorry to hear that your order didn't arrive when we expected it to. We can only apologise for letting you down on this occasion.
It sounds as though our Customer Happiness Team have already been in touch and resolved this for you, but if there's anything else we can do to help, please don't hesitate to reach out to us at talktous@thortful.com.
Best wishes,
The thortful Team
I would avoid using this company for…
I would avoid using this company for birthday cards. I’ve just them twice now and on both occasions they have failed to meet the stated delivery time. As it’s a birthday, cards are useless once they are a couple of days late. I won’t be using them again, and I’d advise anyone else to stay clear too.
July 1, 2026
Unprompted review
Reply from Thortful
Hey Liam,
Thanks for taking the time to leave us a review.
We're so sorry to hear your recent orders didn't arrive in time for the intended occasions. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We're unable to see whether you've been in touch regarding this already, but we would love to try and help resolve this for you! Please do reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will be more than happy to assist :)
Thanks,
The thortful Team
Love the fact you can personalised any…
Love the fact you can personalised any card just got my grandson one he into Marshall arts and putting his face on Marshall arts card it looks so good hope he will love it shopping with you again soon
June 24, 2026
Didn’t include envelopes for the 2…
Didn’t include envelopes for the 2 cards that I ordered even though it says ‘envelopes included’. Had to hand the cards to the recipient without an envelope which believe it or not ruins the experience of receiving a card. I bought two £4 cards so spent £8 and didn’t even receive one envelope. Shocking. Have complained.
June 30, 2026
Unprompted review
Reply from Thortful
Hey there,
Thanks for leaving a review,
We're really sorry to hear your order showed up without any envelopes. We do our best to make sure every order is spot-on, but since everything is packed by hand, the occasional slip-up sneaks through. We can only apologise for any inconvenience caused on this occasion.
We'd love a chance to make things right however, so please do reach out to us directly at talktous@thortful.com, and a member of our Customer Happiness Team will do all they can to get this sorted for you :)
Thanks,
The thortful Team
Couldn't recommend more
Thortful offers the most impressive and varied selection of greeting cards online. There are so many options, even for occasions you would normally find it impossible to buy a card for at a high-street card retailer.
I use them for all of my greeting card needs; fully recommend.
July 30, 2025
A Mr Beast card
A Mr Beast card for a Mr. Beast fan made a 6 year old happy.
Only, suitable, Mr Beast card I could find for him so it made me very happy.
Delivery and service spot on, as usual.
June 22, 2026
Absolutely beautiful card ,thank you
Absolutely beautiful card ,thank you.
Perfect setvice ,great value
June 23, 2026
Terrible customer service.
Terrible customer service.
Ordered a card and payed extra for it to be delivered next day. Didn't arrive untill 3 days later than I wanted ..
Emailed the company and not heard anything back from them . Poor customer service.
June 26, 2026
Unprompted review
Reply from Thortful
Hiya Lee, thanks for taking the time to leave us a review.
We're so sorry to hear that your card arrived later than it should have. This certainly isn't what we would expect, especially for a next day delivery service.
We're not able to see that you've been in touch, as we don't have access to your email address via Trustpilot. So if you haven't already, please do drop us an email to talktous@thortful.com, and we'll investigate this further for you.
Best wishes,
The thortful Team
Didn’t even send out my purchase
Didn’t even send out my purchase. Ordered a Father’s Day card a week before Father’s Day…. Didn’t arrive and that’s been 2 weeks now. No chance of being refunded either.
June 29, 2026
Unprompted review
Reply from Thortful
Hey Katie,
Thank you for taking the time to leave us a review.
We're so sorry to hear your order didn't arrive for the occasion. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We're unable to see whether you've been in touch regarding this already, but we would love to try and help resolve this for you! Please do reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will be more than happy to assist :)
Thanks,
The thortful Team
Positive in every way
I’ve only ever had positive experiences from Thortful, even when the delivery was lost their custom services saved the day. Their easy to use website draws me to them but the great quality and variety of cards is why I stay
June 20, 2026
Unprompted review
birthday card with chocolates…
Ordered a birthday card with chocolates inside. The card and chocolates went down really well by the receiver and it was a nice surprise for them.
It arrived on time and was well packaged
June 19, 2026
Placed an order for two card only one…
Placed an order for two card only one arrived, emailed Thortful about the missing order and yet to receive any reply.
June 18, 2026
Reply from Thortful
Hi there,
Thanks for taking the time to leave us a review.
We're really sorry to hear that one of your cards didn't arrive. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive.
We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
However I can see that you have been in touch and we have since resolved this for you. If you have any more queries regarding this order, feel free to contact us directly at talktous@thortful.com so that we can assist you further.
Thanks,
The thortful Team
Lovely cards
I’ve bought a few cards from thoughtful recently, the ones with the bar of chocolate in. They are lovely, great quality, have really nice graphics/images and were very well-received. They were delivered well within the estimated timeframe too. Great all round.
June 8, 2026
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