Martin was extremely helpful in sorting out the issues I had with my phone. Whenever I have needed to visit the store he has always been very helpful and polite An asset to the company
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11... See more
Company replied
Martin told me to leave a five star review or he would double my monthly contract so here I am 🤣. Brilliant help in organising and sorting out my SIM cards! Knowledgeable and much less stressful tha... See more
Company replied
Martin helped me get a replacement phone after i had damaged mine and a better deal on my contract package and went above and beyond in terms of customer care making sure all my data transferred over... See more
Company replied
Company details
About Three UK - 3Store Bracknell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom
- 01344303703
4.9
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Martin at 3 Bracknell
I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11/10for efficiency & all done with humour & kindness.
Martin is rare find in today's customer service industry.
Thank you.
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi there 🎯 Martin’s expert guidance at our Bracknell store clearly made a lasting impression, helping both you and your mum while earning praise that truly speaks volumes. Recognition like this is a wonderful boost for the team 🌟
- Three Social Media Team
Reply from Three UK - 3Store Bracknell
Hi Darren, it’s lovely to hear your visit was supported by a welcoming team and left you with a positive impression. — Three Social Media Team
Great service on the ball couldn’t ask…
Great service from Martin on the ball couldn’t ask for better
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey James, it’s great to hear that Martin provided such attentive and efficient support. Thank you for sharing your feedback! 😊
-Three Social Media Team.
Martin in the store was good natured
Martin in the store was good natured, patient and helpful.
He helped me to sort out a problem which I was unable to fix online, despite the many chatbots at my disposal.
Please keep people in stores and give them the tools to do the job they love.
Thank you
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Audrey, we appreciate you taking the time to leave this thoughtful review. It’s great to hear that Martin provided the assistance you needed when online options weren’t enough. Your feedback reinforces the value of our store teams, and we’re grateful for it.
– Three Social Media Team
Andrea was a great advisor
Andrea was a great advisor. She was very professional, charismatic and a great listener. She derseves many more accolades for her great customer service.
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hello Aurelia, it's wonderful to hear Andrea provided such professionalism and care to your visit. - Three Social Media Team
Martin really helped us today
Martin really helped us today, buying a new phone and setting it up with unlimited data whilst transferring everything. He went above and beyond to make us happy and gave us an amazing deal. Such a lovely person.
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Lei, we’re thrilled that Martin delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. – Three Social Media Team
Our experience at Three was second to…
Our experience at Three was second to none and Noor was very helpful. She was a wealth of knowledge and experience. We’ve always had a very good experience at Three but this excelled. Thank you Noor
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Rosie, thank you for sharing such wonderful feedback. We’re delighted to hear Noor provided exceptional support and showcased her expertise throughout your visit. Your experience means a great deal to us.
– Three Social Media Team
The service was phenomenal,as I was…
The service was phenomenal,as I was assisted well, great customer service
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Antanieta, we’re delighted to hear you had a positive experience and that our team made your journey with us a pleasant one. Thanks for sharing your feedback with us. — Three Social Media Team
Martin is a very helpful and kind…
Martin is a very helpful and kind person.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi James, thanks so much for sharing your feedback. It’s brilliant to hear that Martin made such a strong impression.
Three Social Media Team
What a great experience we had in the Three shop
What a great experience we had. Went in the Three shop in Bracknell and Martin could not do enough for me. I came away with a new phone all transferred over from my old one and totally satisfied with the can do attitude of Martin. He was very patient while I made up my mind if I wanted to upgrade my IPhone. Will always go there for the excellent service I received from Martin. Thanks For the brilliant service.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Melvin, you’ve just made our day ✨ We’re delighted Martin’s expert support at our Bracknell store helped you make the right choice, got everything ready to go and earned the kind of trust that keeps you coming back 🌟
- Three Social Media Team
My experience was brilliant I don't…
My experience was brilliant I don't have words to explain thankyou Martin to help me out.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
This is the kind of feedback that truly makes us smile, Carlos. 😊 We’re thrilled to hear Martin made such a strong impression. 🌟-Three Social Media Team
Really happy with the service I…
Really happy with the service I received today by Martin thank you so much for making my old phone into a new phone
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Hazel, thank you for sharing your feedback. We’re thrilled to hear that Martin provided exceptional support and transformed your phone so effortlessly.
-Three Social Media Team
Excellent
Had a great experience thanks to Martin. He was very helpful and knowledgable and got me a great deal taking into account everything I need for travelling. The process was very quick and straight forward! Thank you Martin!!
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Emma, making sure your travel needs are fully covered with a great deal is exactly the kind of excellent care our team member Martin provides, and we are glad the whole process was quick and easy for you. — Three Social Media Team
Reply from Three UK - 3Store Bracknell
Hey Mr Gabriel, we’re so happy to hear Martin stood out for you. Thank you for the dazzling 5⭐ review! -Veronica
Visited today and Andrea gave 10/10…
Visited today and Andrea gave 10/10 service. Upgrading contract took as quick as 10 minutes and I was back out to get on with my day.
Fast and productive
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for sharing this feedback, Ieva! We’re glad Andrea made the upgrade process smooth and easy for you. 😊 -Veronica
Reply from Three UK - 3Store Bracknell
That’s awesome to hear! 🎉 We’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Great service from both steve martin
Great service from both steve martin
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Kelly, we’re glad your visit went smoothly and that Steve and Martin provided such helpful support. Thank you for sharing your thoughts. -Ayesha
Martin is the best!
I always come into the Bracknell branch and see Martin. Always very helpful and does his absolute best to get me exactly what I need within my price range.
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Sylvia, it’s lovely to know you trust Martin to guide you and help you stay within your price range. Thanks for taking a moment to tell us about your visits. -Ayesha
Really good service with good humour…
Really good service with good humour and a smile😊
Well done Martin
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Eileen! It’s wonderful to hear that Martin was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
Martin was extremely helpful in store…
Martin was extremely helpful in store when I was asking about an upgrade. He was courteous and professional. Very easy to talk to. Great service fr9m Three in bracknell.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for sharing your experience, Pepe 🙌. We’re pleased Martin was able to guide you through your upgrade. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.