The lady who served me today in the Three Store was hugely helpful, knowledgeable and helped solve the problem I’d created using your really poor and confusing Three app and terrible phone customer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Adnan was most helpful in helping me navigate the world of plan/phone upgrades. Super informative without being pushy. Very happy with his service, thank you!
Company replied
Adnan was really helpful today, immediately got me better deals and was really friendly. Great service and I always use Cheltenham Three to renew my contracts. 18 Aug 26.
Company replied
I have been coming to Three in Cheltenham for years, the customer service I received today from Adnan and Ash was second to none. Always a friendly, helpful and professional experience and I'm over th... See more
Company replied
Company details
About Three UK - 3Store Cheltenham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
171 High Street, GL50 1DF, Cheltenham, South, United Kingdom
- 01242256020
4.8
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal and expert knowledge
Personal and expert knowledge. Friendly. Even the adnan was excellent and Ash was so patient
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Thanks for this amazing 5⭐ review, Karen. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Reply from Three UK - 3Store Cheltenham
We're ecstatic that Adnan gave you the great experience you deserve, Oyewole. Thank you for sharing :) -Scott
Reply from Three UK - 3Store Cheltenham
Thanks for your feedback, Inzi, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Cheltenham
Thanks for this amazing 5⭐ review, Ashlee. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Really helpful and Solved my issues
Really helpful and Solved my issues
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Cheltenham
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great service and advice
Great service and advice , despite not wanting to spend more money I have but I super happy with service and product
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.