Had issues regarding roaming abroad and the 3 rep explained very clearly the best package options for me. Left very happy with my updated plan . Very good quick service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience being served by Ashley and Kimberley. They were both extremely professional, approachable, and knowledgeable throughout my visit. They took the time to carefully listen to... See more
Company replied
Ashley in the Edgware store was an absolute star employee.Professional & patient dealing with 3 separate issues with my account.He met my access needs & took over the calls when i requested help .I’m... See more
Company replied
Ashley was polite. Ready to help. Clear explanation given. Answered all questions asked correctly. Overall I gave Ashley 10/10.
Company replied
Company details
About Three UK - 3Store Edgware
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
6A Broadwalk Shopping Centre, HA8 7BD, Edgware, London, United Kingdom
- 02089523307
4.9
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Edgware
Thank you for your feedback, Ramazan! We’re happy to hear everything went well and that Mehdi provided great support during your visit. -Afaq
Abs has helped me out with picking the…
Abs has helped me out with picking the right phone for myself. His customer service has given me the chance to work from home with this phone.
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Mohsen, it’s great to hear how confidently Abs guided you to the perfect device. His support clearly made a real difference for your setup at home, and we truly appreciate you sharing this with us. -Manavata
Anda served us
Anda served us. We went in not too sure about what offer we were going to get . She was super friendly and made us feel comfortable. Highly recommend
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Hi Davood, wonderful to hear that Anda provided such friendly and supportive service 🌟. It’s great to know she made you feel comfortable and confident about your choice 🙌. Highly recommending her means a lot and truly highlights the positive impact of her efforts 👏. -Shivam
Ana provided good service and helped me…
Ana provided good service and helped me with mz contract and setting up my phone
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Hi Karoly, it is great that Ana was there to support you. We are glad she could help you with your monthly plan and get your handset ready to use. -Kishan
I went into store today and was…
I went into store today and was greeting instantly by a lovely girl named anda . She served me and gave me a great deal
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Love hearing this, Khadara 💫 We’re glad that Anda made a positive impression and looked after you throughout, ensuring you walked away with a deal that suited you best. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
It’s a nice service by Ashly and…
It’s a nice service by Ashly and suggested me very nice deals and overall great guy thank you mate
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Vedang, it is excellent that Ashly provided helpful suggestions and professional guidance. Thank you for sharing your experience. -Suhaas
Ashley in the Edgware store was an…
Ashley in the Edgware store was an absolute star employee.Professional & patient dealing with 3 separate issues with my account.He met my access needs & took over the calls when i requested help .I’m a multiply disabled wheelchair user with neurological conditions, deafness & am neurodivergent.Nothing was too much trouble for Ashley & I left the store very relieved to have had everything resolved & explained in a way I could understand.
Give Ashley a bonus
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Hi Jay, it is great to hear about your experience at our Edgware store. We strive to provide an accessible and inclusive environment for all our customers, and knowing our team could adapt to your needs to resolve those account matters is exactly what we aim for. Your feedback highlights the importance of patient, clear support, and we appreciate you taking the time to share this positive outcome with us. -Kishan
Anda in the Edgware store was knowledgeable and very easy to talk to. Great experience.
Anda in the Edgware store was incredibly helpful. It is refreshing to speak to someone face to face who knows their stuff. Thank you.
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Hello Sarah, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I have been to three Edgware store and I was very impressed and happy
I have been to three Edgware store and a wonderful professional served me - El Mehdi. He was extremely helpful, kind and adviced me on the best possible deals. I bought with pleasure. Highly recommended shop and network provider.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
We’re so pleased El Mehdi at our Edgware store provided such a seamless experience! Your thoughtful words and recommendation mean so much. -Suhaas
Very professional and easy exponential…
Very professional and easy exponential way. EI Mehdi was very calm and polite.
Many thanks.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Thank you for the wonderful feedback, Sergey! 😊 We’re glad EI Mehdi was able to support you so well. 🙌 -Veronica
Anda and Abs served me
Anda and Abs served me . They were very helpful and pleasant to speak to. They were engaging and gave me a great deal.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
That’s wonderful to hear, Ketan! 🌟 We’re so pleased that Anda and Abs made everything straightforward and ensured you felt supported throughout. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. 💟 -Kashish
Ashley was amazing help me pick the…
Ashley was amazing help me pick the correct phone and set it up for me
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Hi Hari 🎉 Your kind words and 5 ⭐ truly mean a lot to us. We’re so pleased to hear that Ashley provided such supportive service while helping you set up your new phone. Enjoy every moment with your new device 😊 -Neha
I was seen by Mahdi and was super…
I was seen by Mahdi and was super helpful I got my questions all answered and got my home broadband set up too, very efficient service and I got exactly what I was looking for.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Abeer, this is lovely to hear! Mahdi will be so pleased he could help you get everything sorted smoothly. Enjoy your new broadband setup! 🤗 -Ayesha
Great service
Great service, I was very well received. I had all the support I needed. Ana is a great attendant.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Thanks for sharing, 🎉 Iran! Ana clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Abs has helped me and my friend out…
Abs has helped me and my friend out with our phones!!!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
That’s brilliant to hear, Michelle! 🎉 Abs clearly smashed it helping you and your friend. 😊 -Veronica
Ana has been extremely helpful in…
Ana has been extremely helpful in helping me set up my phone and with figuring out the best plan for me.
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Thank you, Babatunde, for sharing such thoughtful feedback. It’s great to hear how smoothly everything came together and how confidently Ana supported you while getting everything set up. Your kind words brighten the team’s day 🌟 -Manavata
Amazing !!
Amazing !!! Funny and really helpful!! I was served my anda
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
That’s what great service looks like! Huge shout‑out to Anda for making your visit special, and even happier to know it meant so much to you, Ingrid. -Ashifa
I was served by Anda today
I was served by Anda today. Went in the shop she was very pleasant to speak to. And knew all the details I needed
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Hey Prince! Thank you for the 5 ⭐. We’re so happy Anda could step in, reassure you, and make the whole process feel smooth. It’s great to hear you felt supported and informed every step of the way 😊 -Ayesha
I got excellent service
I got excellent service. Ana helped me complete the redemption for honor .
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Hi Julio, we’re delighted Ana’s support helped you complete the redemption with ease. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
I was spoken to upmost care and…
I was spoken to upmost care and respect. And my issues were resolved.
Kudos to Beri and Kim. They're awesome 👌 .
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Edgware
Thanks for the fantastic review, Roqeeb! We truly appreciate you sharing your experience, and it’s wonderful to hear that Beri and Kim provided you with outstanding care. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.